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Retail Communications Manager Jobs (NOW HIRING)

Sweetwater

IT Communications Manager

Fort Wayne, IN · On-site

Sweetwater is the number one online retailer in music instruments and pro audio gear, seeking an experienced IT Communications Manager to oversee their communications infrastructure. The role ...

JLL

Manager, Communications

Chicago, IL · On-site

Manager, Communications Real Estate Management Services (REMS) Technology Group About Us We're JLL ... retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in ...

TikTok

E-Commerce Communications Manager, US

New York, NY · On-site

$121K - $220K/yr

... and retail media, proactively securing strategic coverage and managing the news agenda around ... - PR/Communications experience with consumer-facing brands, with proven B2B communications ...

Lagos LLC

Retail Operations Specialist

New York, NY · On-site

$85K - $100K/yr

Retail Communications & Team Coordination * Own and manage the Retail Microsoft Teams environment, including channel structure, resource libraries, and communication standards. * Prepare and ...

Macy's

Communications Planning Manager

Manhattan, NY · On-site

$81K - $135K/yr

Job Overview The Manager, Communications Planning partners with the Director, Media Strategy and ... Retail, QSR, or similar high-volume, fast paced B2C industry. Experience at a media agency and/or ...

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How much do retail communications manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for retail communications manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is a Retail Communications Manager?

A Retail Communications Manager is responsible for developing and executing communication strategies within retail organizations to ensure clear and effective messaging between corporate offices, store employees, and sometimes customers. They create internal communications, such as newsletters, training materials, and announcements, and often coordinate with marketing and HR teams. Their goal is to keep staff informed, engaged, and aligned with company objectives, as well as to support brand consistency across all retail locations. This role often requires excellent writing, organizational, and interpersonal skills.

How does a Retail Communications Manager typically collaborate with store teams and leadership to ensure messaging consistency?

A Retail Communications Manager works closely with store managers, regional leaders, and corporate departments to develop and distribute clear, consistent messaging across all retail locations. This often involves regular meetings, feedback sessions, and the use of digital platforms to share updates, campaigns, and policy changes. By fostering two-way communication, the manager ensures that frontline teams understand and effectively implement company initiatives, while also gathering valuable insights from stores to refine future communications. This collaborative approach helps maintain brand consistency and operational alignment throughout the organization.

What is the difference between Retail Communications Manager vs Retail Marketing Coordinator?

AspectRetail Communications ManagerRetail Marketing Coordinator
Primary FocusManaging internal and external communications related to retail brand messagingExecuting marketing campaigns and promotional activities in retail settings
Required SkillsCommunication strategies, branding, stakeholder engagementMarketing tactics, campaign coordination, social media
Work EnvironmentCorporate offices, retail stores, communication agenciesRetail stores, marketing departments, advertising agencies
Common CertificationsCommunications, Public Relations, Marketing certificationsMarketing, Digital Marketing certifications

The Retail Communications Manager primarily handles communication strategies and brand messaging within the retail industry, focusing on stakeholder engagement and brand consistency. In contrast, the Retail Marketing Coordinator concentrates on executing marketing campaigns and promotional activities to drive sales and customer engagement. While both roles require marketing knowledge, the Communications Manager emphasizes messaging and communication skills, whereas the Coordinator focuses on campaign execution and marketing tactics.

What are the key skills and qualifications needed to thrive as a Retail Communications Manager, and why are they important?

To thrive as a Retail Communications Manager, you need expertise in strategic communication, marketing, and brand management, often supported by a degree in communications, marketing, or a related field. Familiarity with content management systems (CMS), email marketing platforms, analytics tools, and digital design software is typically required. Strong interpersonal skills, creativity, and the ability to manage multiple projects simultaneously help professionals excel in this role. These skills are essential for effectively shaping brand messaging, engaging stakeholders, and driving consistent communication across retail channels.
More about Retail Communications Manager jobs
What cities are hiring for Retail Communications Manager jobs? Cities with the most Retail Communications Manager job openings:
What are the most commonly searched types of Retail Communications jobs? The most popular types of Retail Communications jobs are:
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What job categories do people searching Retail Communications Manager jobs look for? The top searched job categories for Retail Communications Manager jobs are:
Retail Communications Manager jobs near you
Infographic showing various Retail Communications Manager job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
IT Communications Manager

IT Communications Manager

Sweetwater

Fort Wayne, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Sweetwater Sound rating

7.6

Company rating: 7.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

61st of 713 rated retailers

Job description

Job Summary:
Sweetwater is the number one online retailer in music instruments and pro audio gear, seeking an experienced IT Communications Manager to oversee their communications infrastructure. The role involves managing telephony, messaging, and contact center operations while ensuring the smooth operation of communications platforms to support stakeholders and enhance customer service.
Responsibilities:
• Own and administer Sweetwater’s communications platforms—including 8x8, Twilio—serving as the primary escalation point for voice, SMS, chat, and fax issues across the business
• Manage PBX configuration including ring groups, call routing, scheduling, and queue setup, with hands-on support for Polycom endpoint deployments
• Build and maintain SMS Messaging Services in Twilio, navigating compliance requirements, carrier registration, and business use case documentation
• Develop reports and pull call, SMS, and webchat statistics using SQL to support stakeholders across the organization
• Maintain strong vendor relationships with carriers and partners and conduct periodic platform audits to manage licenses and costs
• Document call routing logic and contact center workflows to meet compliance requirements and support operational clarity
Qualifications:
Required:
• 3–5+ years of hands-on experience administering enterprise communications platforms (VoIP/UCaaS), with strong familiarity with 8x8 or comparable PBX/contact center systems
• Working knowledge of Twilio, including SMS Messaging Services
• Proficiency with SQL for querying call records, SMS logs, and webchat data
• Solid understanding of PBX administration: ring groups, IVR/call routing, queue management, and scheduling
• Familiarity with Polycom or SIP-based endpoint configuration in a managed environment
• Ability to trace and diagnose complex call flows across multiple systems and carriers
• Strong documentation skills—capable of producing technical and compliance-facing call routing documentation
• Comfortable managing vendor relationships and coordinating with carriers on escalations and service changes
Preferred:
• Experience with general network concepts (LLDP, VPN, IP addressing) is a plus
Company:
Sweetwater, you are immediately immersed in a culture that is centered on one mantra Founded in 1979, the company is headquartered in Fort Wayne, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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