Resware Jobs (NOW HIRING)

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The ResWare Administrator - ATA is responsible for the configuration, maintenance, optimization, and ongoing support of the ResWare platform to ensure efficient, compliant, and scalable lender services operations. This role partners closely with Operations, Compliance, Accounting, and IT to streamline workflows, maintain data integrity, and support Avenue Title Agency's growth and service excellence.

Essential Functions, Duties, and Responsibilities

• System Administration & Configuration

• Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions.
• Configure and manage file types, products, milestones, automation rules, and task management.
• Manage user setup, security roles, and access controls in accordance with company policies.

• Workflow Optimization & Automation

• Design, implement, and optimize workflows to support lender services operations and SLAs.
• Identify opportunities to automate manual processes and reduce operational friction.
• Support new product launches, lender requirements, and operational changes through system configuration.

• Integrations & Data Integrity

• Maintain integrations with third-party vendors, lenders, underwriters, and internal systems.
• Ensure accuracy, consistency, and integrity of data across the ResWare platform.
• Support accounting interfaces, vendor management, and system dependencies.

• Reporting, Compliance & Audits

• Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance.
• Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits.
• Assist with system audits, testing, change documentation, and validation.

• Support, Training & Documentation

• Serve as the primary point of contact for ResWare system issues and enhancement requests.
• Troubleshoot system issues and coordinate with Qualia support as needed.
• Train new users and provide ongoing training, documentation, and job aids for existing staff.
• Develop and maintain SOPs and best-practice guides.

• Cross-Functional Collaboration & Continuous Improvement

• Work cross-functionally with Operations, Accounting, Compliance, and IT teams.
• Participate in system upgrades, releases, and testing initiatives.
• Recommend system enhancements aligned with business strategy and lender expectations.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• Bachelor's Degree in business or equivalent experience preferred.
• 2+ years of hands-on ResWare administration experience required.
• Strong understanding of title, escrow, and/or mortgage lender services operations.
• Experience configuring workflows, business rules, and system automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with both technical and non-technical users.
• Detail-oriented with strong data management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting lender services or centralized title operations.
• Knowledge of ResWare integrations, vendor management, and accounting interfaces.
• Familiarity with regulatory and compliance requirements in mortgage lending and settlement services.
• Experience creating operational and performance reporting.

Skills, Abilities, and Knowledge

• Process-driven mindset with a focus on efficiency and scalability.
• Strong collaboration and service-oriented approach.
• Ability to translate business requirements into system solutions.
• Strong organizational and time-management skills.
• High degree of professionalism and accountability.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting: 20-25 lbs.
• Light carrying: 10-25 lbs.

A good faith estimate of the compensation is:

Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.

Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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