ZipRecruiter

Log In

1

Resolution Processing Jobs (NOW HIRING)

Incognito Software Systems Inc

WI · On-site

Provide feedback to the customers on the progress and status of their reported issues throughout the resolution process* Receive support request tickets submitted in the customer portal as well as ...

The Kuskokwim Corp.

$70 - $90/hr

The Issue Resolution Specialist manages the Defense Health Agency's (DHA) issue resolution process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD ...

New

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Process escalated related transactions in a timely and accurate manner * Review and analyze what ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Process escalated related transactions in a timely and accurate manner * Review and analyze what ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsResolution Processing Jobs

Resolution Processing information

See salary details

$15

$35

$52

How much do resolution processing jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for resolution processing in the United States is $35.18, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Resolution Processing vs Claims Processor?

AspectResolution ProcessingClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or claims processing certificationsHigh school diploma or equivalent; often requires insurance or claims processing certifications
Work EnvironmentOffice settings, call centers, or remote work; primarily administrative and customer serviceOffice or remote; handling insurance claims, data entry, and customer communication
Industry UsageInsurance, healthcare, financeInsurance, healthcare, government agencies
Common Search/ComparisonResolution Processing vs Claims Processor

Resolution Processing and Claims Processors both handle insurance-related tasks, often in similar environments. Resolution Processing typically focuses on resolving claims issues, discrepancies, or appeals, while Claims Processors primarily review and process insurance claims from submission to payout. Both roles require similar credentials and are used across insurance and healthcare industries. Understanding their differences helps job seekers identify the right career path within the claims and resolution field.

More about Resolution Processing jobs

What cities are hiring for Resolution Processing jobs?

Cities with the most Resolution Processing job openings:

What states have the most Resolution Processing jobs?

States with the most job openings for Resolution Processing jobs include:

What job categories do people searching Resolution Processing jobs look for?

The top searched job categories for Resolution Processing jobs are:

Resolution Processing jobs near you
Infographic showing various Resolution Processing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,181 per year, or $35.2 per hour.

Account Resolution Insurance Collector

Jackson County Memorial Hospital

Altus, OK • On-site

$12.75 - $17.75/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Manage accounts to minimize accounts receivable and ensure claims are processed accurately and efficiently.

  • Work all denials in a timely manner, escalate accounts needing appeals or with multiple denials, and queue claims for re-filing.

  • Assist customers in person or by telephone to resolve account issues and questions, and maintain documentation of all communication and activities.

Jackson County Memorial Hospital rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

972nd of 1,065 rated hospitals

Job description

Job Type
Full-time
Description
Shift: Days
Job Summary: Under the direction of the Account Resolution Supervisor and the Director of Patient Financial Services, the Account Resolution Insurance Collector position is responsible for management of accounts so that accounts receivable is minimized. Job duties include but are not limited to ensuring that claims are processed accurately and efficiently so that maximum hospital reimbursement is received from payers; works all denials in a timely manner according to insurance filing guidelines; escalates any account that needs a first level appeal or has had more than 2 denials on the same claim to the Account Specialist; queues claim and provides all documents to the Account Resolution Billers on accounts that needs to be refiled to any payer; works all mail correspondence daily; assisting customers in person or by telephone to resolve issues and questions associated with their account balances; and assisting supervisor in developing, establishing and implementing operational policies and procedures.
Demonstrates Competency in the Following General Areas:
  • Commits to one hundred percent (100%) patient and customer satisfaction by always exhibiting a courteous and helpful manner during interactions with others, including patients, families, visitors, physicians and co-workers.
  • Maintains a general, overall working knowledge of the department's mission thereby having the ability to provide basic service and support to others, including patients, families, visitors, physicians and co-workers. Recognizes when others are in need of assistance and consistently offers to help when own workload permits.
  • Fully knowledgeable of the comprehensive revenue cycle policies and procedural flow, and able to apply this knowledge to all situations.

Demonstrates Competency in the Following Primary Duties:
  • Monitors accounts via system reminders and various reports to ensure that accounts are processed and followed-up in an accurate and timely manner so that maximum hospital reimbursement is received from payers. Works with both internal and external sources through written and oral communication to resolve any issues associated with reimbursement delays and unprocessed claims. Documents all communication and activities on account appropriately to ensure that account history is maintained.
  • Responds to patient questions, inquiries and complaints as needed and documents information on account to ensure that account history is maintained.
  • Secures and witnesses all required signatures according to internal policy and regulation as applicable including Release of Information, Financial Assistance Application, Financial Agreement and other attestations as applicable; appropriately documents all activities to account to ensure that account history is maintained.
  • Ensures that all account balances are paid within the guidelines set forth in the JCMH collection policy; appropriately documents all activities on account to ensure that account history is maintained; communicates with both internal and external parties to ensure that they have been notified of payments, changes or issues regarding accounts.
  • Maintains knowledge of assigned insurance requirements to ensure Jackson County Memorial Hospital does not take unnecessary losses or cause the patient to pay unnecessary penalties; reviews online and paper-based insurance and legal resources to ensure that receipts, adjustments and refunds are applied correctly; interacts with external and internal resources using oral and written correspondence to resolve problems.
  • Maintains overall working knowledge of the Meditech B/AR and LSS module and Change Healthcare application to ensure Account Resolution area processes are completed in the most efficient manner.
  • Creates, prepares and implements electronic procedure manual to ensure that the most efficient and productive methods are being used.
  • Provides backup support and training to Account Resolution Biller position and other Revenue Cycle departments regarding the Account Resolution processes ensuring that daily tasks are performed accurately and efficiently.
  • Prepares Account Resolution area reports on a daily, weekly, monthly or "as needed" basis to ensure that the Account Resolution Supervisor, Director of Patient Financial Services and hospital management are well informed.
  • Keeps Account Resolution Supervisor and Director of Patient Financial Services informed of work activities, needs and problems.
  • Performs job specific duties and all other duties as assigned in a timely and accurate manner.

Requirements
Professional Requirements:
  • Wears identification while on duty; meets dress code standards; appearance is neat and clean.
  • Reports to work on time and as scheduled, uses time and attendance system correctly and completes work within designated time.
  • Attends mandatory meetings; attends and/or reads minutes of other scheduled meetings.
  • Respects patient confidentiality and uses discretion in discussion of patient information.
  • Participates in continuing educational activities as deemed appropriate by department's supervisor, manager or director.
  • Completes annual education requirements in a timely manner including but not limited to a minimum of 8 hours per year of job shadowing in the Admissions, Centralized Scheduling or another Patient Accounting area.
  • Follows hospital and departmental requirements for infection control and safety.

Educational/Experience/Regulatory Requirements:
  • Ability to organize work, direct and set priorities, and effectively accomplish required duties with minimal or no supervision.
  • Previously worked as an Account Resolution Biller position within the organization.
  • High school diploma or equivalent required. Advanced degree or active pursuit of advanced degree preferred.
  • One to two years previous acceptable experience in a Patient Financial Services, Accounts Receivable, Health Information Management or Business office setting preferred.
  • Experience in claims and remittance processing required.
  • Must be able to pass pre-employment testing including but not limited to clerical ability and typing test.
  • Intermediate level knowledge of Microsoft Excel, Microsoft Word and/or Microsoft Access preferred.
  • Must be able to meet the public in a direct and professional manner.
  • Previous work history that demonstrates steady attendance and punctuality is required.

Language Skills:
  • Must be able to read & communicate effectively in English.
  • Must be able to communicate firmly what is required of patients in regards to their financial status.
  • Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the institution.

Physical Demands:
  • Work may be stressful with regular patient contact. Must be able to meet, communicate, and work with patients and public directly, orally, and in writing.
  • For physical demands of position, including vision, hearing, repetitive motion and environment, see attached description. Near visual & hearing acuity required to perform essential duties of position.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care..

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 - 49%) (10 - 24%) (10%)
1 Standing/Walking.......................................... X
2 Sitting ............................................................ X
3 Twisting......................................................... X
4 Lifting/Carrying............................................. X
5 Pushing/Pulling.............................................. X
6 Climbing (ascending/descending
ladders/stairs) ................................................ X
7 Bending/Stooping.......................................... X
8 Using arm muscles frequently or for
extended periods............................................ X
9 Using leg muscles frequently or for
extended periods............................................ X
10 Using back muscles frequently or for
extended periods............................................ X
11 Potential for wound care or invasive
procedures..................................................... X
HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?
FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 - 49%) (10 - 24%) (10%)
2 - 10 Pounds .............................................. X
11 - 20 Pounds ............................................. X
21 - 30 Pounds ............................................. X
31 - 40 Pounds ............................................. X
41 - 50 Pounds ............................................. X
50 Pounds or more ........................................ X
DOES THE JOB REQUIRE?
FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 - 49%) (10 - 24%) (10%)
Working in hot, cold or wet surroundings..... X
Working outdoors......................................... X
Working with or near chemicals ................... X
Working near radiation sources .................... X
Working near fumes...................................... X
Working with hazardous waste materials...... X
Operating vehicles or machinery................... X
Using hand tools or power tools ................... X
Wearing protective clothing and
equipment...................................................... X

What Jackson County Memorial Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply