Resolution Specialist
$31.25 - $36.06/hr
... process improvements or preventive solutions Maintain professionalism when handling sensitive or high-impact situations Meet established service level agreements (SLAs) and performance metrics ...
Resolution Specialist
$31.25 - $36.06/hr
... process improvements or preventive solutions Maintain professionalism when handling sensitive or high-impact situations Meet established service level agreements (SLAs) and performance metrics ...
Resolution Specialist
$19 - $24/hr
Customer Issue Resolution: * Handle escalated customer inquiries and concerns via phone, email, and ... Demonstrated process development and root cause problem solving skills * Capability to work ...
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Resolution Specialist
$19 - $24/hr
Customer Issue Resolution: * Handle escalated customer inquiries and concerns via phone, email, and ... Demonstrated process development and root cause problem solving skills * Capability to work ...
Resolution Specialist (Collector)
Sandy, UT · On-site
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Resolution Specialist (Collector)
Sandy, UT · On-site
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Resolution Specialist (Collector)
Sandy, UT · On-site
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Resolution Specialist (Collector)
Sandy, UT · On-site
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Account Resolution Specialist
River Heights, UT · Hybrid
$15.75/hr
Ability to adapt to changes and processes efficiently
Account Resolution Specialist
River Heights, UT · Hybrid
$15.75/hr
Ability to adapt to changes and processes efficiently
Account Resolution Specialist
Logan, UT · On-site
$15.75/hr
Ability to adapt to changes and processes efficiently Education * High school diploma, GED, or equivalent
Account Resolution Specialist
Logan, UT · On-site
$15.75/hr
Ability to adapt to changes and processes efficiently Education * High school diploma, GED, or equivalent
Order Processing
South Salt Lake, UT · On-site
$19 - $27/hr
Profit sharing Order Processing (ext. Order Coordinator) Location: Utah (Wasatch Front ... Orders Desk Tickets Metrics (first response time, time to resolution, etc) * Purchasing Desk ...
Order Processing
South Salt Lake, UT · On-site
$19 - $27/hr
Profit sharing Order Processing (ext. Order Coordinator) Location: Utah (Wasatch Front ... Orders Desk Tickets Metrics (first response time, time to resolution, etc) * Purchasing Desk ...
Fraud Operations Manager
Sandy, UT · On-site
Direct and manage the daily workflow, processes, and functions of the Alert Resolution Team to detect and prevent fraud committed by and against the members of the credit union by effectively and ...
Fraud Operations Manager
Sandy, UT · On-site
Direct and manage the daily workflow, processes, and functions of the Alert Resolution Team to detect and prevent fraud committed by and against the members of the credit union by effectively and ...
Fraud Operations Manager
Sandy, UT · On-site
Direct and manage the daily workflow, processes, and functions of the Alert Resolution Team to detect and prevent fraud committed by and against the members of the credit union by effectively and ...
Fraud Operations Manager
Sandy, UT · On-site
Direct and manage the daily workflow, processes, and functions of the Alert Resolution Team to detect and prevent fraud committed by and against the members of the credit union by effectively and ...
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Laboratory Client Support Technician- Processing
Salt Lake City, UT · On-site
$18.30/hr
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Laboratory Client Support Technician- Processing
Salt Lake City, UT · On-site
$18.30/hr
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Laboratory Client Support Technician- Processing
Salt Lake City, UT · On-site
$18.30/hr
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Laboratory Client Support Technician- Processing
Salt Lake City, UT · On-site
$18.30/hr
Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
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Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Quick apply
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Dealer Support Manager
West Valley City, UT · On-site
... resolution, and high-quality dealer support. The Manager drives team performance, optimizes workflows, and enhances the overall dealer experience through strong leadership, process improvement, and ...
Dealer Support Manager
West Valley City, UT · On-site
... resolution, and high-quality dealer support. The Manager drives team performance, optimizes workflows, and enhances the overall dealer experience through strong leadership, process improvement, and ...
Dealer Support Manager
West Valley City, UT · On-site
... resolution, and high-quality dealer support. The Manager drives team performance, optimizes workflows, and enhances the overall dealer experience through strong leadership, process improvement, and ...
Dealer Support Manager
West Valley City, UT · On-site
... resolution, and high-quality dealer support. The Manager drives team performance, optimizes workflows, and enhances the overall dealer experience through strong leadership, process improvement, and ...
Used across our products and new business initiatives, signal processing algorithms extract and ... Decision analysis & Resolution: Conduct trade studies and present results to stakeholders.
Used across our products and new business initiatives, signal processing algorithms extract and ... Decision analysis & Resolution: Conduct trade studies and present results to stakeholders.
Customer Service Representative
Salt Lake City, UT · Hybrid
$15.50 - $21/hr
... Resolution Process replacement orders and coordinate returns, including issuing shipping labels Support pricing disputes and assist in resolution processes Provide warranty information and assist ...
Customer Service Representative
Salt Lake City, UT · Hybrid
$15.50 - $21/hr
... Resolution Process replacement orders and coordinate returns, including issuing shipping labels Support pricing disputes and assist in resolution processes Provide warranty information and assist ...
Resolution Processing information
What is the difference between Resolution Processing vs Claims Processor?
| Aspect | Resolution Processing | Claims Processor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require insurance or claims processing certifications | High school diploma or equivalent; often requires insurance or claims processing certifications |
| Work Environment | Office settings, call centers, or remote work; primarily administrative and customer service | Office or remote; handling insurance claims, data entry, and customer communication |
| Industry Usage | Insurance, healthcare, finance | Insurance, healthcare, government agencies |
| Common Search/Comparison | Resolution Processing vs Claims Processor |
Resolution Processing and Claims Processors both handle insurance-related tasks, often in similar environments. Resolution Processing typically focuses on resolving claims issues, discrepancies, or appeals, while Claims Processors primarily review and process insurance claims from submission to payout. Both roles require similar credentials and are used across insurance and healthcare industries. Understanding their differences helps job seekers identify the right career path within the claims and resolution field.
What are popular job titles related to Resolution Processing jobs in Utah? For Resolution Processing jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Resolution Processing jobs in Utah look for? The top searched job categories for Resolution Processing jobs in Utah are:
What cities in Utah are hiring for Resolution Processing jobs? Cities in Utah with the most Resolution Processing job openings:
$31.25 - $36.06/hr
Other
Posted 24 days ago
Job description
Position Description: Position Summary
The Problem Resolution Specialist is responsible for investigating, analyzing, and resolving complex customer or operational issues. This role serves as a critical point of contact for escalated concerns, ensuring timely resolution while maintaining high standards of service, compliance, and customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for escalated issues requiring in-depth research and resolution
Analyze problems by gathering relevant data, reviewing documentation, and identifying root causes
Coordinate with internal departments (e.g., operations, compliance, customer service, IT) to resolve issues efficiently
Communicate findings and resolutions clearly to customers, stakeholders, and leadership
Ensure all resolutions comply with company policies, regulatory requirements, and service standards
Track and document cases, including actions taken and final outcomes, within designated systems
Identify trends in recurring issues and recommend process improvements or preventive solutions
Maintain professionalism when handling sensitive or high-impact situations
Meet established service level agreements (SLAs) and performance metrics
Required Qualifications
High school diploma or equivalent (bachelors degree preferred)
5+ years of experience in operations, dispute resolution, or a related field
5+ years of experience in Mortgage Servicing
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities and work under pressure
Detail-oriented with strong organizational skills
Experience handling escalations or complex case resolution
Knowledge of regulatory or compliance frameworks (industry-specific)
Background in financial services, mortgage servicing, or similar industries
Core Competencies
Critical thinking and root cause analysis
Conflict resolution and de-escalation
Customer focus and service excellence
Collaboration and cross-functional teamwork
Accountability and ownership
Work Environment
In Office work environment
May require extended hours or flexibility based on case volume and urgency
$31.25 - $36.06 Hourly
The Problem Resolution Specialist is responsible for investigating, analyzing, and resolving complex customer or operational issues. This role serves as a critical point of contact for escalated concerns, ensuring timely resolution while maintaining high standards of service, compliance, and customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for escalated issues requiring in-depth research and resolution
Analyze problems by gathering relevant data, reviewing documentation, and identifying root causes
Coordinate with internal departments (e.g., operations, compliance, customer service, IT) to resolve issues efficiently
Communicate findings and resolutions clearly to customers, stakeholders, and leadership
Ensure all resolutions comply with company policies, regulatory requirements, and service standards
Track and document cases, including actions taken and final outcomes, within designated systems
Identify trends in recurring issues and recommend process improvements or preventive solutions
Maintain professionalism when handling sensitive or high-impact situations
Meet established service level agreements (SLAs) and performance metrics
Required Qualifications
High school diploma or equivalent (bachelors degree preferred)
5+ years of experience in operations, dispute resolution, or a related field
5+ years of experience in Mortgage Servicing
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities and work under pressure
Detail-oriented with strong organizational skills
Experience handling escalations or complex case resolution
Knowledge of regulatory or compliance frameworks (industry-specific)
Background in financial services, mortgage servicing, or similar industries
Core Competencies
Critical thinking and root cause analysis
Conflict resolution and de-escalation
Customer focus and service excellence
Collaboration and cross-functional teamwork
Accountability and ownership
Work Environment
In Office work environment
May require extended hours or flexibility based on case volume and urgency
$31.25 - $36.06 Hourly