Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Job Summary A Resolution Specialist is responsible for delivering personalized service to the ... Basic understanding of repossession procedures, ability to explain process to members to resolve ...
Monitor contribution files for errors or discrepancies and coordinate resolution with internal teams or clients. * Maintain detailed records of transaction processing and issue resolution in the ...
Monitor contribution files for errors or discrepancies and coordinate resolution with internal teams or clients. * Maintain detailed records of transaction processing and issue resolution in the ...
Order Processing
South Salt Lake, UT · On-site
$19 - $27/hr
Profit sharing Order Processing (ext. Order Coordinator) Location: Utah (Wasatch Front ... Orders Desk Tickets Metrics (first response time, time to resolution, etc) * Purchasing Desk ...
Order Processing
South Salt Lake, UT · On-site
$19 - $27/hr
Profit sharing Order Processing (ext. Order Coordinator) Location: Utah (Wasatch Front ... Orders Desk Tickets Metrics (first response time, time to resolution, etc) * Purchasing Desk ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Quick apply
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Technical Support Engineer
Sandy, UT · Hybrid
Ensure that these details are given to the customer in regular cadence throughout the resolution process Reach agreement with the customer on the severity and priority of each issue, ensuring that it ...
Technical Support Engineer
Sandy, UT · Hybrid
Ensure that these details are given to the customer in regular cadence throughout the resolution process Reach agreement with the customer on the severity and priority of each issue, ensuring that it ...
System Administrator 2 with Security Clearance
Bluffdale, UT · On-site
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2 with Security Clearance
Bluffdale, UT · On-site
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 3
$49.25 - $118.30/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Quick apply
System Administrator 3
$49.25 - $118.30/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Quick apply
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 3
Bluffdale, UT · On-site
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 3
Bluffdale, UT · On-site
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2
Bluffdale, UT · On-site
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2
Bluffdale, UT · On-site
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 3
Bluffdale, UT · On-site
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 3
Bluffdale, UT · On-site
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
System Administrator 2
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
Quick apply
System Administrator 2
$42.42 - $104.64/hr
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...
... and resolution of routine inquiries. • Performs and oversees specimen collection, processing, labeling, handling, transport, and referral laboratory send-outs in accordance with established ...
... and resolution of routine inquiries. • Performs and oversees specimen collection, processing, labeling, handling, transport, and referral laboratory send-outs in accordance with established ...
Used across our products and new business initiatives, signal processing algorithms extract and ... Decision analysis & Resolution: Conduct trade studies and present results to stakeholders.
Used across our products and new business initiatives, signal processing algorithms extract and ... Decision analysis & Resolution: Conduct trade studies and present results to stakeholders.
System Administrator Level 2 (HPC) - UT
Saratoga Springs, UT · On-site
$148K/yr
Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and ...
System Administrator Level 2 (HPC) - UT
Saratoga Springs, UT · On-site
$148K/yr
Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and ...
System Administrator Level 2 (Infrastructure and Sustainment Support) - UT
Saratoga Springs, UT · On-site
$148K/yr
Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and ...
System Administrator Level 2 (Infrastructure and Sustainment Support) - UT
Saratoga Springs, UT · On-site
$148K/yr
Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and ...
... processing, ACH, and reporting. * Creates, updates, and maintains usernames and passwords for bank ... issue resolution. * Serves as internal subject-matter-expert for questions regarding assigned ...
... processing, ACH, and reporting. * Creates, updates, and maintains usernames and passwords for bank ... issue resolution. * Serves as internal subject-matter-expert for questions regarding assigned ...
Resolution Processing information
What is the difference between Resolution Processing vs Claims Processor?
| Aspect | Resolution Processing | Claims Processor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require insurance or claims processing certifications | High school diploma or equivalent; often requires insurance or claims processing certifications |
| Work Environment | Office settings, call centers, or remote work; primarily administrative and customer service | Office or remote; handling insurance claims, data entry, and customer communication |
| Industry Usage | Insurance, healthcare, finance | Insurance, healthcare, government agencies |
| Common Search/Comparison | Resolution Processing vs Claims Processor |
Resolution Processing and Claims Processors both handle insurance-related tasks, often in similar environments. Resolution Processing typically focuses on resolving claims issues, discrepancies, or appeals, while Claims Processors primarily review and process insurance claims from submission to payout. Both roles require similar credentials and are used across insurance and healthcare industries. Understanding their differences helps job seekers identify the right career path within the claims and resolution field.
What are popular job titles related to Resolution Processing jobs in Utah? For Resolution Processing jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Resolution Processing jobs in Utah look for? The top searched job categories for Resolution Processing jobs in Utah are:
What cities in Utah are hiring for Resolution Processing jobs? Cities in Utah with the most Resolution Processing job openings:
Full-time
Posted 8 days ago
Mountain America Credit Union rating
8.0
Based on 49 frontline employees who took The Breakroom Quiz
73rd of 150 rated financial services
Job description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
A Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Schedule: 11:30am - 8pm
To be effective, an individual must be able to perform each job duty successfully.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
One year collection, loss mitigation, loan servicing or customer service experience.
Education
High school diploma or equivalent
Licenses, Certifications, Registrations
n/a
Managerial Responsibility
Has no supervisory/managerial responsibilities
Computer/Office Equipment Skills
Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Language Skills
Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities
Exceptional negotiation skills.
Outstanding telephone and written communication skills.
Ability to maintain professional conduct when interacting with members.
Familiarity with lending-related terminology and processes.
Excellent reasoning and research skills.
Ability to safeguard confidential member and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
Ability to follow instructions but work with minimal direct supervision.
Ability to perform mathematical calculations.
Ability to communicate effectively.
Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
A Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Schedule: 11:30am - 8pm
To be effective, an individual must be able to perform each job duty successfully.
- Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures.
- Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union.
- Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership.
- Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization.
- Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses.
- Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy.
- Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made.
- Answers incoming calls from members, branches, and service center.
- Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts.
- Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency.
- Validating results of skip trace information.
- Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
One year collection, loss mitigation, loan servicing or customer service experience.
Education
High school diploma or equivalent
Licenses, Certifications, Registrations
n/a
Managerial Responsibility
Has no supervisory/managerial responsibilities
Computer/Office Equipment Skills
Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Language Skills
Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities
Exceptional negotiation skills.
Outstanding telephone and written communication skills.
Ability to maintain professional conduct when interacting with members.
Familiarity with lending-related terminology and processes.
Excellent reasoning and research skills.
Ability to safeguard confidential member and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
Ability to follow instructions but work with minimal direct supervision.
Ability to perform mathematical calculations.
Ability to communicate effectively.
Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
What Mountain America Credit Union employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Mountain America Credit Union
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Sandy, UT, US
Year founded
1934