Resolution Processing Jobs in Illinois (NOW HIRING)

Job Requisition ID: 56966 Opening Date: 07/20/2026Closing Date: 08/03/2026Agency: Department of Early Childhood Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: General Administration/Business Marketing/Labor/Personnel Bilingual Option: NoneSalary: Anticipated Starting Salary $8,571 monthly; Full Range $8,571 - $12,651 monthlyJob Type: SalariedCategory: Full Time County: SangamonNumber of Vacancies: 1Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCMEMerit Comp Code: None
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Position OverviewThe Illinois Department of Early Childhood (IDEC) is seeking to hire an energetic and detail-oriented manager to serve as the Early Intervention Dispute Resolution Specialist. This position administers Early Intervention (EI) dispute resolution processes in compliance with federal and state requirements. The employee in this role will coordinate and administer statewide formal EI dispute resolution processes, including written complaints, mediation, and due process hearings, in accordance with the Individuals with Disabilities Education Act (IDEA) Part C and applicable state regulations. They will also ensure families are informed of their dispute resolution rights. If you are interested in this unique opportunity to join a dedicated team of Early Childhood professionals, we invite you to apply for the Early Intervention Dispute Resolution Specialist position with IDEC!
Illinois Department of Early Childhood offers a robust benefit package including:

• Monday-Friday schedule
• Health, life, vision, and dental insurance
• Paid Parental leave
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs
• Employees earn (12) paid sick days annually
• (10-25) paid vacation days (based on years of service)
• Employees earn (3) paid personal days (pro-rated based on start date)
• (13-14) paid state holidays annually

Work hours and schedule will be mutually agreed upon by supervisor during the onboarding process.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions

• Subject to management approval of the Early Intervention Clinical and Quality Manager, serves as the Early Intervention Dispute Resolution Specialist.
• Serves as the primary statewide contact for family inquiries related to Early Intervention (EI) complaints, mediation, and due process.
• Analyzes dispute data to inform EI system improvement.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, with coursework in public administration, compliance, conflict analysis, program administration, or a related field.
• Requires three (3) years of progressively responsible professional experience in dispute resolution, compliance, complaints management, program administration, or a related role.

Specialized Skills

• Requires three (3) years of professional experience communicating complex legal or procedural information clearly to families and non-technical audiences.
• Requires three (3) years of professional experience with IDEA Part C, procedural safeguards for families, or formal dispute resolution processes.

Preferred Qualifications

• Three (3) years of professional experience communicating complex legal or procedural information clearly to families and non-technical audiences.
• Three (3) years of professional experience with IDEA Part C, procedural safeguards for families, or formal dispute resolution processes.
• Three (3) years of professional experience coordinating with legal counsel or supporting formal hearings or investigations related to health and human services programs or special education.
• Two (2) years of professional experience handling sensitive or high-stakes information, such as written complaints, mediation, or due process hearings, with professionalism and discretion.
• Two (2) years of professional experience developing materials, guidance, or training related to rights or procedural safeguards.
• Two (2) years of professional experience analyzing data from complaint or case-tracking systems, identifying trends, preparing reports for leadership or oversight bodies, and applying findings to inform program or system improvement efforts.
• Master's degree in public administration, social work, human services, special education, or a closely related field.

Conditions of Employment

• Requires the ability to successfully pass an agency criminal history check through the Illinois State Police.
• Requires the ability to successfully pass a Child Abuse and Neglect Tracking System (CANTS) background check.
• Requires the ability to use and maintain state-issued equipment, such as a cell phone, laptop, etc.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
About the Agency
The Illinois Department of Early Childhood (IDEC) was created by law in June of 2024 with the focus of making early childhood education and care services simpler, better and fairer for families with young children across the state. During fiscal years FY25 and FY26, IDEC has been working through transitioning data, programs and services from three state agencies - the Department of Children and Family Services (DCFS), Illinois Department of Human Services (IDHS), and the Illinois State Board of Education (ISBE), - to IDEC in order to be fully operational by July 2026. Illinois strives to be the best state in the nation to raise a family with young children and IDEC is committed to continue putting children and families center while reducing complexities and finding efficiencies in the system and advancing equity.
Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter Location: 4800 West Wabash Avenue, Springfield, Illinois 62711
Work County: Sangamon
Email: dec.jobs@illinois.gov
Posting Group: Leadership & Management
This position [DOES] contain "Specialized Skills" (as that term is used in CBAs).
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ("OEIG") or may be subject to a fine.
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com