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Resident Service Manager Jobs (NOW HIRING)

Resthaven

Resident Service Manager

Holland, MI · On-site

$65K - $72K/yr

Resident Service Manager *Sign-on bonus of $5,000 At Resthaven, we believe care is more than a profession - it's a calling. Since 1945, we have remained committed to serving older adults with ...

UDR

Resident Service Specialist

Germantown, MD

$19.75 - $25.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR, Inc.

Resident Service Specialist

Germantown, MD · On-site

$19.75 - $25.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Germantown, MD · On-site

$19.75 - $25.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist - South Shore

Norwood, MA

$22 - $28.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist - South Shore

Norwood, MA · On-site

$23 - $26/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist - 100 Pier 4

Boston, MA

$26 - $28/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist - 100 Pier 4

Boston, MA · On-site

$26 - $28/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

Avanath

Resident Service Coordinator

Orlando, FL

$18.25 - $23.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

Avanath

Resident Service Coordinator

Orlando, FL

$18.25 - $23.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

Avanath

Resident Service Coordinator

Brooklyn, NY · On-site

$21.25 - $27.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

Avanath

Resident Service Coordinator

Brooklyn, NY

$21.25 - $27.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

Avanath

Resident Service Coordinator

Orlando, FL · On-site

$18.25 - $23.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

Avanath

Resident Service Coordinator

New York, NY

$21.25 - $27.25/hr

Overview Avanath is proud to be named one of the top property management companies to provide ... The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual ...

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All JobsResident Service Manager Jobs

Resident Service Manager information

See salary details

$26.5K

$63.3K

$104.5K

How much do resident service manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for resident service manager in the United States is $63,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Resident Service Manager vs Leasing Consultant?

AspectResident Service ManagerLeasing Consultant
CredentialsCustomer service experience, property management knowledgeReal estate license or leasing certification often preferred
Work EnvironmentProperty management, resident relations, maintenance coordinationOffice and leasing office, prospective tenant interactions
Employer & IndustryProperty management companies, apartment communitiesReal estate agencies, property leasing offices
Search & Comparison IntentFocus on resident relations and property servicesFocus on leasing process and tenant acquisition

The Resident Service Manager primarily handles resident relations, property services, and community management, requiring customer service skills and property knowledge. In contrast, a Leasing Consultant focuses on leasing activities, showing units, and securing tenants. While both roles work within property management, their core responsibilities and skill sets differ, making each suited to different aspects of property operations.

What cities are hiring for Resident Service Manager jobs? Cities with the most Resident Service Manager job openings:
What are the most commonly searched types of Resident Service jobs? The most popular types of Resident Service jobs are:
What states have the most Resident Service Manager jobs? States with the most job openings for Resident Service Manager jobs include:
Resident Service Manager jobs near you

Resident Service Manager

City of Dearborn Career Opportunities

Dearborn, MI

$68K/yr

Full-time

Posted 29 days ago

Job description

RESIDENT SERVICE MANAGER

SALARY:         Minimum:          $68,507 per year

**Position will typically hire at minimum pay and follow a step progression to maximum**

DISTINGUISHING FEATURES OF WORK: (See online posting for complete job description)

This position is responsible for overseeing the Resident Services Representative team, ensuring residents receive prompt, polite, and accurate assistance by phone and in person. This role is responsible for training staff on city procedures, managing day-to-day operations, and coordinating schedules to maintain full and equitable service coverage, serving as the lead resource for quality control, staff support, and continuous service improvement.

The Resident Services Manager also performs general office duties, including ordering department supplies, as

well as financial tasks such as processing invoices and requisitions. This role additionally answers Monday.com

and resident inquiries, assists Neighborhood Liaisons with responses to resident inquiries, coordinates with

other departments (including upper-level staff), participates in the Resident Services Representative hiring process, and may help implement and manage new technology and software within the department.

DUTIES AND RESPONSIBILITIES:

  • Supervises the Resident Services Representative team, including but not limited to: prioritizing and assigning work; creating and coordinating staff trainings; overseeing and creating staff schedules, and supporting personnel procedures
  • Monitors quality of service to ensure that residents receive accurate, courteous, and timely responses, ensuring compliance with department policies, city procedures, and professional conduct expectations
  • Cross-trains with and processes basic service requests or transactions for various City departments, including but not limited to: Community Relations, Public Works, Economic Development, and Assessing
  • Develops and maintains reference materials and resources to support staff in answering resident questions
  • Tracks service trends and escalated issues to identify recurring concerns or areas for improvement, including preparing operational summaries and reports on service volume, staff performance, and resident satisfaction.
  • Answers resident inquiries via Monday.com and other various city platforms
  • Assists Neighborhood Liaisons with responses to resident inquiries
  • Participates in the Resident Services Representative hiring process and leads onboarding and mentorship of new Resident Services staff members to ensure a consistent understanding of service standards
  • Performs general office duties, including but not limited to: ordering department supplies and processing invoices and requisitions
  • May help implement and manage new technology and software within the department
  • Demonstrates regular and predictable attendance, including attendance at required meetings

This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

EXPERIENCE AND TRAINING:

High School Diploma or equivalent (G.E.D.); or, all required certification(s) and four (4) years of related experience in the fields of customer service, technology, and/or leadership and management; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS:

          MCAT - Michigan Certified Assessing Technician Certification

PARTS AND WEIGHTS OF THE EXAMINATION:

Oral      100%

POST-EMPLOYMENT OFFER REQUIREMENTS:

  • Satisfactory completion of background check (sex offender registry if applicable) and a pre-employment physical and drug screen that tests for illegal drugs as defined by the Federal Drug Free Workplace Act.

All appointees are subject to a one-year probationary period.

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