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Resident Service Manager Jobs (NOW HIRING)

Harbor Group Management

Resident Service Manager

Elmsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Resident Services Manager Job Title: Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a ...

hgm

Resident Services Manager Job Title: Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a ...

hgm

Resident Services Manager Job Title: Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a ...

West Shore

Resident Service Manager

Bradenton, FL · On-site

Obtain and supervise third party vendors; evaluate service contract requirements and establish performance specifications and documents; manage the competitive bid process * Completes other tasks as ...

New

West Shore

Resident Service Manager

Bradenton, FL · On-site

Obtain and supervise third party vendors; evaluate service contract requirements and establish performance specifications and documents; manage the competitive bid process * Completes other tasks as ...

New

West Shore

Resident Service Manager

Bradenton, FL · On-site

Obtain and supervise third party vendors; evaluate service contract requirements and establish performance specifications and documents; manage the competitive bid process * Completes other tasks as ...

New

West Shore

Resident Service Manager

Bradenton, FL · On-site

Obtain and supervise third party vendors; evaluate service contract requirements and establish performance specifications and documents; manage the competitive bid process * Completes other tasks as ...

New

UDR

Resident Service Specialist

Addison, TX · On-site

$19 - $24.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Manhattan, NY · On-site

$30 - $33/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Austin, TX · On-site

$19.25 - $24.75/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Addison, TX · On-site

$19 - $24.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR Inc

Resident Service Specialist

Addison, TX · On-site

$19 - $24.25/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Austin, TX · On-site

$19.25 - $24.75/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR

Resident Service Specialist

Manhattan, NY · On-site

$30 - $33/hr

Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a ...

UDR Inc

Resident Services Manager 2

Nashville, TN · On-site

Resident Service Manager 2 - Every day is an opportunity for you to ensure exceptional leadership of the operations of a UDR community. UDR, Inc. and its affiliated companies are seeking a Resident ...

UDR Inc

Resident Services Manager 2

Nashville, TN

Resident Service Manager 2 - Every day is an opportunity for you to ensure exceptional leadership of the operations of a UDR community. UDR, Inc. and its affiliated companies are seeking a Resident ...

UDR

Resident Services Manager 2

Nashville, TN · On-site

$30/hr

Resident Service Manager 2 - Every day is an opportunity for you to ensure exceptional leadership of the operations of a UDR community. UDR, Inc. and its affiliated companies are seeking a Resident ...

UDR

Resident Services Manager 2

Nashville, TN · On-site

Resident Service Manager 2 - Every day is an opportunity for you to ensure exceptional leadership of the operations of a UDR community. UDR, Inc. and its affiliated companies are seeking a Resident ...

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Resident Service Manager information

See salary details

$26.5K

$63.3K

$104.5K

How much do resident service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for resident service manager in the United States is $63,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Resident Service Manager vs Leasing Consultant?

AspectResident Service ManagerLeasing Consultant
CredentialsCustomer service experience, property management knowledgeReal estate license or leasing certification often preferred
Work EnvironmentProperty management, resident relations, maintenance coordinationOffice and leasing office, prospective tenant interactions
Employer & IndustryProperty management companies, apartment communitiesReal estate agencies, property leasing offices
Search & Comparison IntentFocus on resident relations and property servicesFocus on leasing process and tenant acquisition

The Resident Service Manager primarily handles resident relations, property services, and community management, requiring customer service skills and property knowledge. In contrast, a Leasing Consultant focuses on leasing activities, showing units, and securing tenants. While both roles work within property management, their core responsibilities and skill sets differ, making each suited to different aspects of property operations.

What cities are hiring for Resident Service Manager jobs?

Cities with the most Resident Service Manager job openings:

What are the most commonly searched types of Resident Service jobs?

The most popular types of Resident Service jobs are:

What states have the most Resident Service Manager jobs?

States with the most job openings for Resident Service Manager jobs include:

Resident Service Manager jobs near you

Resident Service Manager

Harbor Group Management

Elmsford, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Resident Services Manager
Job Title: Resident Services Manager
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a welcoming, connected, and service-driven environment for residents. This position is responsible for managing resident satisfaction and retention strategies, resolving service issues, coordinating resident communications and events, and supporting the operational goals of the community. As a key liaison between residents and the property team, the Resident Services Manager helps foster a sense of community, improves quality of service, and ensures a high standard of living for all residents.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
  • Serve as the primary point of contact for resident concerns and escalate complex issues as needed; respond to and resolve resident complaints in a timely, courteous, and effective manner.
  • Monitor and follow up on service requests and move-in satisfaction; conduct 24-hour call-backs to ensure resolution and resident satisfaction.
  • Collaborate with the leasing and management teams to support resident renewal efforts, identify retention opportunities, and deliver exceptional resident support throughout the lease lifecycle.
  • Advise the Property Manager on emergency issues, critical feedback, or trends that could impact resident relationships or property performance.
  • Develop, plan, and execute resident events, programs, and community-building initiatives that foster engagement and satisfaction.
  • Coordinate and produce resident communications, including newsletters, surveys, welcome materials, lease violation notices, and digital content for resident portals or community apps.
  • Promote rentable amenities and services within the community to increase usage and generate additional revenue.
  • Maintain and distribute resident welcome gifts, birthday acknowledgments, and move-in resources such as keys/fobs/access credentials.
  • Conduct regular property walks to inspect overall curb appeal, cleanliness, and readiness of amenities, model units, tour paths, and the leasing office.
  • Support coordination of vendors and resident communications during maintenance events or emergency repairs.
  • Monitor and respond to messages from the front desk phone, email, and answering service throughout the day.
  • Review nightly reports from Courtesy Patrol and Valet services and follow up on incident reports or lease violations as needed.
  • Assist in service quality improvement by using feedback systems such as Anyone Home (CRM), Reputation.com, or similar platforms to track resident sentiment and identify areas for enhancement.
  • Lead and mentor front desk, concierge, or resident services team members where applicable.
  • Participate in team meetings and cross-functional collaboration to support community performance metrics.
  • Contribute to marketing and branding efforts by enhancing the community's public image through social events and resident satisfaction.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in the property management industry.
  • Previous supervisory or team leadership experience is strongly preferred.
  • Strong background in customer service, conflict resolution, and community relations.
  • Proficient with Microsoft Office and Property Management software experience is a must.
  • Experience with event planning, marketing, or public relations is a plus.
  • Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Flexibility to work weekends if required by the property.
  • Valid driver's license required (for operating golf carts if applicable).

#LI-ED2
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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