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Resident Relations Manager Jobs (NOW HIRING)

Northland

Resident Relations Consultant

Hartford, CT · On-site

The Resident Relations Consultant serves as the point of contact for residents, guests, vendors ... Manage resident parking assignments and issue vehicle placards. * Support resident retention ...

Steve Brown Apartments

Resident Relations Coordinator

Madison, WI · On-site

$20.25 - $26.25/hr

... residents: You'll respond to initial inquiries, provide showings, make sure turning apartments are ... As a locally owned, privately managed company, Steve Brown Apartments is dedicated to improving and ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork ... Support onsite teams by handling resident inquiries and shared inbox requests * Assist with post ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork ... Support onsite teams by handling resident inquiries and shared inbox requests * Assist with post ...

Northland

Resident Relations Consultant

Hartford, CT · On-site

The Resident Relations Consultant serves as the point of contact for residents, guests, vendors ... Manage resident parking assignments and issue vehicle placards. * Support resident retention ...

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How much do resident relations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for resident relations manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

How much do resident relations managers make in the US?

Resident Relations Managers in the US typically earn between $45,000 and $70,000 annually, with the median salary around $55,000. Compensation varies based on location, experience, and the size of the property or organization, and the role often requires strong communication and customer service skills.

What cities are hiring for Resident Relations Manager jobs?

Cities with the most Resident Relations Manager job openings:

What are the most commonly searched types of Resident Relations jobs?

The most popular types of Resident Relations jobs are:

Who are the top companies hiring for Resident Relations Manager jobs?

The top employers for Resident Relations Manager jobs are:

What states have the most Resident Relations Manager jobs?

States with the most job openings for Resident Relations Manager jobs include:

Resident Relations Manager jobs near you

Resident Relations Consultant

Northland

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted just now

Job description

About the Community: Hartford 21 is a 262-unit, 36-story high-rise located in the heart of downtown Hartford, CT. Residents at H21 enjoy onsite access to community amenities, such as a 24-hour concierge service, 24-hour fitness center, an Internet lounge, and a dog park.

About the Role: The Resident Relations Consultant serves as the point of contact for residents, guests, vendors, and prospective residents, delivering exceptional customer service and fostering a positive living experience within the community. This role is responsible for building strong resident relationships, coordinating resident services and requests, supporting community events and engagement initiatives, and collaborating with onsite teams to ensure resident satisfaction.

This is a full-time position that requires flexibility in scheduling to meet business needs, including varying shift times throughout the week. Candidates must also be available to work weekends.

  • Greet and assist residents, guests, and vendors in a friendly, professional, and courteous manner.
  • Answer, screen, and direct incoming calls and respond to resident inquiries promptly.
  • Receive and coordinate resident service requests, ensuring timely communication and follow-up with the maintenance team.
  • Assist with scheduling vendor services and facilitating access to resident homes when needed.
  • Manage resident parking assignments and issue vehicle placards.
  • Support resident retention efforts by assisting with renewal communications and resident correspondence.
  • Plan, coordinate, and support resident events and community engagement activities.
  • Help maintain the appearance and functionality of community amenity spaces and common areas.
  • Conduct routine inspections of community spaces and report any concerns.
  • Assist residents with transfers within the community, including coordinating unit inspections and property tours.
  • Maintain accurate records and perform administrative duties to support daily property operations.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • At least one year of previous experience in property management, hospitality, customer service or a related field is required.
  • Experience with Yardi property management software is strongly preferred.
  • The ability to multitask and manage time effectively while adhering to certain deadlines.
  • Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
  • Availability to work weekends is required.

Physical Requirements:

  • Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
  • Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
  • Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

  • Competitive Bonus Programs
  • 401(k) + Company Match
  • Medical, Dental, & Vision Insurance
  • Generous PTO (including birthdays & well-being time)
  • Employee Apartment Discounts
  • Educational & Vocational Assistance
  • Employee Assistance Program

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.