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Resident Relations Manager Jobs (NOW HIRING)

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$21 - $23/hr

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem ... Respond to and manage resident complaints and/or service issues at the Shared Service Center and ...

AIR Communities

Resident Relations Specialist

Revere, MA · On-site

$45K - $60K/yr

Our communities are managed by team members who are passionate about providing world class customer service to our residents. We are hiring a Resident Relations Specialist to work onsite at our ...

Northland

Resident Relations Consultant

Orlando, FL · On-site

The Resident Relations Consultant serves as the point of contact for residents, guests, vendors ... Manage resident parking assignments and issue vehicle placards. * Support resident retention ...

yes

Resident Relations Coordinator

Denver, CO · On-site

$23 - $25/hr

Resident Relations Coordinator (Bilingual Preferred) Denver, CO. Your role at YES You will be the ... and regional management teams. This is a unique role where you could find yourself performing ...

Ray Stone Inc

Resident Relations | Part-Time

Roseville, CA · On-site

$24 - $26/hr

The Resident Relations Consultant serves as the first point of contact for all Residents and ... Works closely with the Certified Occupancy Specialist in the leasing of the community and managing ...

Ray Stone Inc

Resident Relations | Part-Time

Roseville, CA · On-site

$24 - $26/hr

The Resident Relations Consultant serves as the first point of contact for all Residents and ... Works closely with the Certified Occupancy Specialist in the leasing of the community and managing ...

Seabreeze Management Company

$21/hr

Seabreeze Management Company is a full-service property management firm with a diverse management ... Summary: This position provides administrative support to the Resident Relations Manager and ...

YES Communities

Resident Relations Coordinator

Denver, CO · On-site

$23 - $25/hr

Resident Relations Coordinator (Bilingual Preferred) Denver, CO. Your role at YES You will be the ... and regional management teams. This is a unique role where you could find yourself performing ...

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How much do resident relations manager jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for resident relations manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What are Resident Relations Managers?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a Resident Relations Manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What is the role of a resident manager?

A resident relations manager oversees the daily operations of a residential property, ensuring tenant satisfaction, handling maintenance requests, and enforcing lease agreements. They often coordinate with staff, conduct inspections, and address resident concerns to maintain a positive living environment.

What is the highest paying job in hotel management?

In hotel management, the highest paying roles are typically general managers or regional managers, with salaries often exceeding six figures depending on the size and location of the property. These positions require strong leadership, extensive experience, and often advanced certifications in hospitality management.

What does a resident relations manager do?

A resident relations manager oversees communication and interactions between residents and property management to ensure tenant satisfaction. They handle complaints, coordinate services, organize community events, and maintain positive relationships, often using property management software. Strong communication and conflict resolution skills are essential for this role.

Is guest relations a stressful job?

Resident Relations Managers often handle resident concerns, complaints, and conflict resolution, which can be stressful due to high customer service expectations and the need for diplomacy. The role requires strong communication skills and the ability to manage multiple priorities, but stress levels vary depending on the work environment and support systems in place.

What are the key skills and qualifications needed to thrive as a Resident Relations Manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What cities are hiring for Resident Relations Manager jobs? Cities with the most Resident Relations Manager job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Manager jobs? States with the most job openings for Resident Relations Manager jobs include:
Resident Relations Manager jobs near you
Resident Relations Specialist

Resident Relations Specialist

AIR Communities

Denver, CO • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
Who We Are
AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.
If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!
What You Will Do
  • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Support residents during the move-out process, which may include notice to vacate and resident transfers.
  • Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations

Qualifications
What You Have
  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to read, write, and speak English.

Additional Information
What We Offer
AIR offers attractive total compensation packages designed to recognize and reward performance:
  • Expected pay rate of $21-$23 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Paid time off including vacation, sick time, and 14 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with up to 6% employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 7/5/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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