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Resident Relations Manager Jobs (NOW HIRING)

GoldOller

Resident Relations Specialist

Beachwood, OH · On-site

Support the Community Manager to meet occupancy, rent, and revenue goals. * Maintain positive resident relations, assist with concerns, and support rent collection. * Prepare accurate reports and ...

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How much do resident relations manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resident relations manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What are Resident Relations Managers?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a Resident Relations Manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What are the key skills and qualifications needed to thrive as a Resident Relations Manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What cities are hiring for Resident Relations Manager jobs? Cities with the most Resident Relations Manager job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Manager jobs? States with the most job openings for Resident Relations Manager jobs include:
Resident Relations Manager jobs near you
Resident Relations Manager ($30.53)

Resident Relations Manager ($30.53)

The Irvine Company

San Diego, CA • On-site

$30.53/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:

The Resident Relations Manager focuses on managing the customer experience and serving as the primary liaison during construction projects, including resident relocations. This project is anticipated to end in December 2026.

Key Responsibilities:
  • Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
  • Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
  • Provides excellent customer service by anticipating customer's needs, addressing questions and concerns promptly and professionally.
  • Monitors construction impact through regular community and unit walks proactively resolving resident concerns and potential hazards.
  • Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project's successful conclusion.
  • Executes concession administration.
Preferred Education:
  • High School Diploma or General Educational Development (GED), or equivalent experience
Preferred Years of Relevant Work Experience:
  • 1 - 3 years
Additional Requirements:
  • Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

 Community Details:

Communities of Responsibility:  Monte Vista 
Unit Count:  670 

Compensation:

Base Pay Start Rate: $30.53

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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