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Resident Relations Coordinator

Denver, CO · On-site

$23 - $25/hr

Resident Relations Coordinator (Bilingual Preferred) Denver, CO. Your role at YES You will be the primary contact for all community correspondence coming into the Home Office, both via email messages ...

YES Communities

Resident Relations Coordinator

Denver, CO · On-site

$23 - $25/hr

Resident Relations Coordinator (Bilingual Preferred) Denver, CO. Your role at YES You will be the primary contact for all community correspondence coming into the Home Office, both via email messages ...

Hirschfeld Management Inc

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Resident Relations

Rosedale, MD · On-site

$19 - $21/hr

The Resident Relations Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the ...

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How much do resident relations coordinator jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for resident relations coordinator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

How does a resident relations coordinator typically handle conflicts or complaints from residents?

A Resident Relations Coordinator often serves as the first point of contact for resident concerns and is responsible for resolving conflicts or complaints in a timely and diplomatic manner. This involves listening actively to residents, assessing the situation, and collaborating with property management or maintenance teams to find appropriate solutions. Coordinators must maintain professionalism, document interactions thoroughly, and follow up to ensure resident satisfaction. The ability to remain calm under pressure and balance the interests of both residents and property management is essential in this role.

What is the difference between Resident Relations Coordinator vs Leasing Consultant?

AspectResident Relations CoordinatorLeasing Consultant
Primary RoleManages resident satisfaction, addresses concerns, and fosters community engagementMarkets properties, shows units, and processes lease agreements
Required SkillsCustomer service, communication, conflict resolutionSales, marketing, customer service
Work EnvironmentOn-site property management, resident interactionsOn-site leasing office, prospective resident interactions
CertificationsTypically none required, but property management certifications helpfulNone required, sales or marketing experience preferred

The Resident Relations Coordinator focuses on maintaining positive resident relationships and community satisfaction, while the Leasing Consultant primarily handles property marketing and lease signing. Both roles require strong customer service skills and are essential in property management, but they serve different stages of the resident lifecycle.

What do resident relations coordinators do?

Resident relations coordinators are responsible for managing communication between residents and property management, addressing concerns, resolving issues, and ensuring a positive living environment. They often handle tenant inquiries, coordinate maintenance requests, and may organize community events, using skills in customer service and conflict resolution.

What are the key skills and qualifications needed to thrive as a resident relations coordinator, and why are they important?

To thrive as a Resident Relations Coordinator, you need strong organizational abilities, customer service experience, and a background in property management or hospitality, often supported by a relevant associate’s or bachelor’s degree. Familiarity with property management software (such as Yardi or AppFolio), Microsoft Office Suite, and basic CRM tools is typically required. Excellent interpersonal skills, problem-solving, and conflict resolution abilities help you build positive relationships with residents and respond effectively to their concerns. These skills are vital for maintaining resident satisfaction, ensuring smooth property operations, and fostering a welcoming community environment.

What is a resident relations coordinator?

Resident Relations Coordinators are professionals who serve as the primary point of contact between residents and property management in residential communities, such as apartments or senior living facilities. They are responsible for addressing resident concerns, organizing community events, resolving conflicts, and ensuring a positive living environment. Their role also includes responding to maintenance requests, assisting with move-in and move-out processes, and fostering good communication between management and residents. Ultimately, they work to enhance resident satisfaction and retention within a property.
What cities are hiring for Resident Relations Coordinator jobs? Cities with the most Resident Relations Coordinator job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Coordinator jobs? States with the most job openings for Resident Relations Coordinator jobs include:
Resident Relations Coordinator jobs near you
Infographic showing various Resident Relations Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,664 per year, or $22.9 per hour.

Resident Relations Coordinator

Hirschfeld Management Inc

Rosedale, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Hirschfeld Properties currently owns and manages a portfolio of premier apartment communities in central Maryland. Hirschfeld is seeking a temporary Resident Relations Coordinator to join our dynamic team at our Eagles Walk Apartment Homes community in Rosedale, Maryland.

As a leading property management company, we are committed to providing exceptional service to our residents and maintaining the highest standards for our properties.

Summary: The Resident Relations Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with planning and implementation of resident activities and promoting a quality living experience for all residents.

RESPONSIBILITIES:

  • Serve as the primary point of contact for prospective and current residents, addressing inquiries, concerns, and requests promptly and professionally.
  • Assist with planning, organizing, and implementing of resident initiatives in accordance with the fair housing law and regulations.
  • Track all resident complaints and requests, follow-up, resolve, and notify residents of action taken with a 24-hour turnaround.
  • Coordinate, track and assign work orders with the maintenance team for completion within a 24-hour period.
  • In collaboration with the maintenance team, schedule vendors as needed for work orders.
  • Conduct regular follow-ups with residents to ensure their needs are met and their concerns are addressed in a timely manner.
  • Answer phone calls, open incoming mail, and distribute accordingly.
  • Assist in the development and implementation of resident retention strategies and initiatives.
  • Coordinate and oversee resident events, activities, and community programs to enhance resident satisfaction and promote a sense of community.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or G.E.D.
  • 1-2 Years in customer service, hospitality, or property management
  • 1 Year in Property Management preferred
  • Strong problem-solving abilities with proactive and solution-oriented mindset
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Demonstrate ability to work collaboratively in a team-oriented setting
  • Understanding of local and federal housing laws, Fair Housing regulations, and lease agreement terms.
  • Proficiency in Microsoft Office Suite and property management software is a plus

BENEFITS PACKAGE:

  • Medical, Dental, and Vision benefits available to you and your family after 30 days of full-time employment
  • Employee Assistance Program (EAP) available upon hire date
  • Employee Rental Discount
  • 2 weeks paid vacation, 40 hours of sick leave, two floating holidays, and nine paid holidays
  • 401(k) plan with employer match after completing your first year of employment
  • Employee Referral Program


Hirschfeld Management Inc. and Hirschfeld Properties LLC are Equal Opportunity Employers.