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Resident Relations Coordinator Jobs (NOW HIRING)

Continental

Resident Relations Manager

South Elgin, IL · On-site

$22 - $27/hr

Our Resident Relations Managers perform responsibilities related to business operations, resident ... Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless ...

Northland

Resident Relations Consultant

Hartford, CT · On-site

The Resident Relations Consultant serves as the point of contact for residents, guests, vendors ... This role is responsible for building strong resident relationships, coordinating resident services ...

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How much do resident relations coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for resident relations coordinator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

How does a resident relations coordinator typically handle conflicts or complaints from residents?

A Resident Relations Coordinator often serves as the first point of contact for resident concerns and is responsible for resolving conflicts or complaints in a timely and diplomatic manner. This involves listening actively to residents, assessing the situation, and collaborating with property management or maintenance teams to find appropriate solutions. Coordinators must maintain professionalism, document interactions thoroughly, and follow up to ensure resident satisfaction. The ability to remain calm under pressure and balance the interests of both residents and property management is essential in this role.

What is the difference between Resident Relations Coordinator vs Leasing Consultant?

AspectResident Relations CoordinatorLeasing Consultant
Primary RoleManages resident satisfaction, addresses concerns, and fosters community engagementMarkets properties, shows units, and processes lease agreements
Required SkillsCustomer service, communication, conflict resolutionSales, marketing, customer service
Work EnvironmentOn-site property management, resident interactionsOn-site leasing office, prospective resident interactions
CertificationsTypically none required, but property management certifications helpfulNone required, sales or marketing experience preferred

The Resident Relations Coordinator focuses on maintaining positive resident relationships and community satisfaction, while the Leasing Consultant primarily handles property marketing and lease signing. Both roles require strong customer service skills and are essential in property management, but they serve different stages of the resident lifecycle.

What do resident relations coordinators do?

Resident relations coordinators are responsible for managing communication between residents and property management, addressing concerns, resolving issues, and ensuring a positive living environment. They often handle tenant inquiries, coordinate maintenance requests, and may organize community events, using skills in customer service and conflict resolution.

What are the key skills and qualifications needed to thrive as a resident relations coordinator, and why are they important?

To thrive as a Resident Relations Coordinator, you need strong organizational abilities, customer service experience, and a background in property management or hospitality, often supported by a relevant associate’s or bachelor’s degree. Familiarity with property management software (such as Yardi or AppFolio), Microsoft Office Suite, and basic CRM tools is typically required. Excellent interpersonal skills, problem-solving, and conflict resolution abilities help you build positive relationships with residents and respond effectively to their concerns. These skills are vital for maintaining resident satisfaction, ensuring smooth property operations, and fostering a welcoming community environment.

What is a resident relations coordinator?

Resident Relations Coordinators are professionals who serve as the primary point of contact between residents and property management in residential communities, such as apartments or senior living facilities. They are responsible for addressing resident concerns, organizing community events, resolving conflicts, and ensuring a positive living environment. Their role also includes responding to maintenance requests, assisting with move-in and move-out processes, and fostering good communication between management and residents. Ultimately, they work to enhance resident satisfaction and retention within a property.
What cities are hiring for Resident Relations Coordinator jobs? Cities with the most Resident Relations Coordinator job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Coordinator jobs? States with the most job openings for Resident Relations Coordinator jobs include:
Resident Relations Coordinator jobs near you
Infographic showing various Resident Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 21% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,664 per year, or $22.9 per hour.

Resident Relations Manager

T&H Realty Services, Inc

Indianapolis, IN • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

TL;DR
You're a resident-first problem solver who keeps communication flowing and details in order. You'll lead inboxes and escalations, enforce leases with fairness, and deliver fast, clear resolutions that build trust and keep operations moving.
What You'll Do
  • Own shared inbox & phones, hit response-time standards, and close the loop clearly.
  • Enforce leases (notices/fees), read ledgers, post payments accurately, and explain balances.
  • Coordinate with maintenance/accounting, prepare documentation for eviction filings, and represent T&H in court proceedings as needed.
  • Manage keys/lockboxes.
  • Keep clean, searchable documentation so any teammate can pick up the thread.
  • Use our tools: Trainual, Rentvine, Aptly (CRM), Tenant Turner, RingCentral, Google Workspace.

What You Bring
  • Strong customer service + admin skills; confident, clear communicator by phone and email.
  • Skilled at turning frustrated residents into satisfied ones through patience, empathy, and clear communication.
  • Comfortable learning and working across multiple software platforms.
  • Comfortable with policies, basic accounting/ledgers, and juggling shifting priorities.
  • A high level of accountability - someone who owns their work, follows through, and can be counted on to get things right.
  • Ability to adapt easily as priorities and processes change.
  • 1-2 years of experience in property management, customer service, or a related field preferred.
  • HS diploma/GED required.
  • Valid driver's license required (occasional travel for evictions).

Who You'll Work With
You'll be part of a supportive team led by the Director of Resident Relations, working closely with other Resident Relations Managers, Resident Coordinators, and colleagues across departments.
Our Culture
T&H Realty Services is built on five core values: Client Focused, Great Communicators, Integrity Driven, Always Educating and Advising, and Team Oriented. We're looking for someone who shares that mindset and brings a high level of accountability to their work.
Perks & Benefits
  • Health, dental, and vision insurance
  • PTO & holidays
  • Simple IRA retirement plan
  • Life & disability insurance
  • Annual bonus plan
  • Housing discount (some stipulations apply)

Job Type & Schedule
Full-time, hybrid, Monday-Friday, 8:30 AM - 5:00 PM
Location
T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205
How to Apply
Please respond with your resume and salary requirements.
T&H Realty Services, Inc. is an Equal Opportunity Employer. For more information, please visit www.threaltyinc.com.

Apply