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Resident Relations Manager Jobs (NOW HIRING)

Continental

Resident Relations Manager

Lexington, KY · On-site

$22 - $25/hr

Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You ...

Abode Services

Resident Relations Manager

San Leandro, CA · On-site

$25 - $29.81/hr

The Resident Relations Manager (RRM) is responsible for fostering a safe, stable, and supportive living environment for residents in permanent supportive housing communities. The RRM role centers on ...

Hirschfeld Management Inc

Resident Relations

Rosedale, MD · On-site

$19 - $21/hr

Hirschfeld Properties currently owns and manages a portfolio of premier apartment communities in central Maryland. Hirschfeld is seeking a Resident Relations Coordinator to join our dynamic team at ...

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How much do resident relations manager jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for resident relations manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What are Resident Relations Managers?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a Resident Relations Manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What is the role of a resident manager?

A resident relations manager oversees the daily operations of a residential property, ensuring tenant satisfaction, handling maintenance requests, and enforcing lease agreements. They often coordinate with staff, conduct inspections, and address resident concerns to maintain a positive living environment.

What is the highest paying job in hotel management?

In hotel management, the highest paying roles are typically general managers or regional managers, with salaries often exceeding six figures depending on the size and location of the property. These positions require strong leadership, extensive experience, and often advanced certifications in hospitality management.

What does a resident relations manager do?

A resident relations manager oversees communication and interactions between residents and property management to ensure tenant satisfaction. They handle complaints, coordinate services, organize community events, and maintain positive relationships, often using property management software. Strong communication and conflict resolution skills are essential for this role.

Is guest relations a stressful job?

Resident Relations Managers often handle resident concerns, complaints, and conflict resolution, which can be stressful due to high customer service expectations and the need for diplomacy. The role requires strong communication skills and the ability to manage multiple priorities, but stress levels vary depending on the work environment and support systems in place.

What are the key skills and qualifications needed to thrive as a Resident Relations Manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What cities are hiring for Resident Relations Manager jobs? Cities with the most Resident Relations Manager job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Manager jobs? States with the most job openings for Resident Relations Manager jobs include:
Resident Relations Manager jobs near you
Resident Relations Manager

Resident Relations Manager

Continental

Lexington, KY • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Springs at Polo Club residential apartment community in Lexington, KY.
You will help lead the successful operations of the community. Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.
Position Specifics
  • Full-Time
  • Pay: $22.00- $25.00
  • Additional earning potential through position-specific performance incentives

Essential Responsibilities:
Providing an Exceptional Resident Experience
  • Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily

Driving Success Through Sales & Marketing
  • Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals

Day-to-Day Office & Community Operations
  • Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations

Your Role in Revenue & Retention
  • Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

Skills for Success:
  • Brings 2+ years of apartment leasing experience with a solid foundation in resident relations and property financials including rent collection, payment processing, and account management
  • Can work a flexible schedule -including weekends, evenings, and holidays-because great service doesn't clock out at 5
  • Comfortable balancing desk work with being on your feet- touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day

Why You'll Love Life at Continental:
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
  • Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  • Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  • Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
  • Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  • Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  • On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
  • Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
  • Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  • Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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