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Resident Relations Manager Jobs (NOW HIRING)

IRT Living

Resident Relations Manager

Euless, TX · On-site

Resident Relations Manager About IRT Living: Monticello by the Vineyard and Kensington by the Vineyard are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and ...

Continental

Resident Relations Manager

South Elgin, IL · On-site

$22 - $27/hr

Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You ...

Hirschfeld Management Inc

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Resident Relations

Rosedale, MD · On-site

$19 - $21/hr

Hirschfeld Properties currently owns and manages a portfolio of premier apartment communities in central Maryland. Hirschfeld is seeking a Resident Relations Coordinator to join our dynamic team at ...

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How much do resident relations manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for resident relations manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What are Resident Relations Managers?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a Resident Relations Manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What is the role of a resident manager?

A resident relations manager oversees the daily operations of a residential property, ensuring tenant satisfaction, handling maintenance requests, and enforcing lease agreements. They often coordinate with staff, conduct inspections, and address resident concerns to maintain a positive living environment.

What is the highest paying job in hotel management?

In hotel management, the highest paying roles are typically general managers or regional managers, with salaries often exceeding six figures depending on the size and location of the property. These positions require strong leadership, extensive experience, and often advanced certifications in hospitality management.

What does a resident relations manager do?

A resident relations manager oversees communication and interactions between residents and property management to ensure tenant satisfaction. They handle complaints, coordinate services, organize community events, and maintain positive relationships, often using property management software. Strong communication and conflict resolution skills are essential for this role.

Is guest relations a stressful job?

Resident Relations Managers often handle resident concerns, complaints, and conflict resolution, which can be stressful due to high customer service expectations and the need for diplomacy. The role requires strong communication skills and the ability to manage multiple priorities, but stress levels vary depending on the work environment and support systems in place.

What are the key skills and qualifications needed to thrive as a Resident Relations Manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What cities are hiring for Resident Relations Manager jobs? Cities with the most Resident Relations Manager job openings:
What are the most commonly searched types of Resident Relations jobs? The most popular types of Resident Relations jobs are:
What states have the most Resident Relations Manager jobs? States with the most job openings for Resident Relations Manager jobs include:
Resident Relations Manager jobs near you

Resident Relations Manager

IRT Living

Euless, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Resident Relations Manager
About IRT Living:
Monticello by the Vineyard and Kensington by the Vineyard are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.
Opportunity Overview:
Similar to an Assistant Community Manager, the Resident Relations Manager provides vital support to the General Manager and helps create a strong sense of community. In the General Manager's absence, you'll take the lead as the primary point of contact for residents-ensuring they feel acknowledged, supported, and genuinely valued. You'll handle resident communications, thoughtfully resolve concerns, and work closely with onsite teams to deliver exceptional service and elevate the overall resident experience. You'll play a central part in building a warm, welcoming atmosphere that residents are proud to call home.
Your Day-to-Day:
  • Assist the General Manager by overseeing daily operations when they're at the sister property
  • Be the go-to expert and friendly face for resident questions, concerns, and everyday needs
  • Jump in on leasing efforts-greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home
  • Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order
  • Build strong relationships through clear communication with both current residents and prospects
  • Monitor local market trends and help the team stay competitive
  • Lead the charge on resident renewals and retention-because keeping happy residents is what it's all about
  • Own our online reputation-manage social media, respond to reviews, and keep our digital presence positive and engaging

Why You'll Love Working Here:
  • Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success.
  • Growth Opportunities: Ongoing development programs to support your career advancement.
  • Recognition & Appreciation: We celebrate individual and team achievements through various initiatives.
  • Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future.
  • Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards.
  • Employee Ownership: Stock awards within your first year of employment.
  • Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%).

What We're Looking For:
  • 3+ years of experience in multifamily property management preferred
  • Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus
  • Familiarity with Fair Housing laws and leasing regulations
  • Must have a valid driver's license, reliable transportation, and be open to limited travel (up to 10%)
  • Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date.

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.

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