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Director Of Resident Relations Jobs (NOW HIRING)

Manor Lake Hoschton

Director of Resident Care

Hoschton, GA

$62K - $83K/yr

Purpose To plan, organize, develop and direct the overall operation of the resident care program in accordance with current federal, state and local standards governing the community, and as may be ...

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Director Of Resident Relations information

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$39K

$100.9K

$173.5K

How much do director of resident relations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director of resident relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What does a director of resident relations do?

A Director of Resident Relations is responsible for ensuring a positive living experience for residents in facilities such as senior living communities, apartment complexes, or residential care settings. Their duties include addressing resident concerns, coordinating events and activities, facilitating communication between residents and staff, and resolving conflicts. They often act as a liaison to enhance resident satisfaction and support a sense of community. This role requires strong interpersonal, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as a director of resident relations?

To thrive as a Director Of Resident Relations, you need a strong background in hospitality management or social work, combined with experience in residential services and a relevant degree. Familiarity with customer relationship management (CRM) systems, property management software, and industry-specific compliance standards is typically expected. Exceptional interpersonal skills, conflict resolution abilities, and empathetic communication set outstanding candidates apart. These competencies are crucial for ensuring resident satisfaction, resolving concerns promptly, and maintaining a positive community environment.

What are some common challenges faced by a director of resident relations, and how can they be effectively managed?

A Director of Resident Relations often navigates challenges such as balancing the diverse needs and expectations of residents, addressing conflict resolution, and maintaining strong communication between residents, staff, and management. Effective management involves developing strong interpersonal skills, implementing regular feedback systems, and fostering a culture of transparency and responsiveness. Building strong relationships with both residents and team members is essential, as is staying proactive in identifying and resolving issues before they escalate.

What is the difference between Director Of Resident Relations vs Leasing Manager?

AspectDirector Of Resident RelationsLeasing Manager
Primary FocusResident satisfaction, community engagement, conflict resolutionProperty leasing, unit marketing, lease signing
Required CredentialsCustomer service experience, property management knowledgeReal estate license, leasing experience
Work EnvironmentResident interactions, community events, management oversightOffice, leasing offices, property tours
Industry UsageCommon in property management, multifamily communitiesCommon in leasing offices, property rentals

The main difference is that the Director Of Resident Relations focuses on maintaining resident satisfaction and community engagement, while the Leasing Manager primarily handles leasing activities and unit rentals. Both roles require customer service skills, but the Director role involves more community management and resident retention strategies.

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Director Of Resident Relations jobs near you
Infographic showing various Director Of Resident Relations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Director of Resident Services

The Arlington of Naples

San Diego, CA • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Position Title: Director of Resident Services

Pay: $85,000 - $90,000 annually

Who we are:

Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort-style living located in beautiful Rancho Bernardo. Casa de las Campanas offers more than just a job. Our team of passionate professionals enhances the lives of seniors in our community every day. Our campus and natural setting reflect our residents' love of southern California. You will not find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. When our community of well-traveled, outdoor-loving seniors is not visiting other parts of the world, you will find them socializing over dinner, hiking a nearby trail, or just enjoying the spectacular views. We are currently seeking a talented Director of Resident Services to join our team. If you are looking for a different perspective on senior living apply today! 

You will enjoy:

  • $0 employee cost share for medical Insurance
  • Dental and Vision Insurance
  • Bonus eligibility
  • Free Meal for shift
  • Now offering DailyPay!
  • Life insurance
  • Long-term disability insurance
  • 403 (b) retirement plan with employer match
  • Tuition reimbursement program 
  • PTO and paid holidays
  • Pet insurance
  • AFLAC
  • Monthly Employee Engagement Activities 
  • An extraordinary work environment that is both engaging and fun!

Who you are:

  • Master's degree in a related field preferred; Social Work, Psychology, Counseling
  • Minimum of 3 to 5 years of progressive experience in customer service, guest relations, social work, or a similar role
  • Experience working with the elderly required
  • RCFE certification preferred

 General Summary:

The Director of Resident Services is responsible for developing, fostering and improving the relationship between the community, residents and their families focusing on resident satisfaction ensuring resident questions are answered, needs are met, and coordination of areas related to resident relations.

Essential Job Duties:

  • Oversees Residential Social Workers, Navigators, and Concierge Services; ensures accurate responses to questions and customer service.
  • Oversees the efficient and effective resolution of resident complaints and answers residents' questions regarding the community, policies, etc.
  • Responsible for departmental operation and capital budgets.
  • Provides a program to provide effective counseling for grief, depression, illness, and loss trauma associated with moving, etc. (both individual & group).
  • Provides customer service to residents by problem-solving when needed or providing guidance regarding where residents find information and functioning as the liaison between residents and staff.
  • Monitors residents' overall well-being in a general way and reports any significant changes in condition or concerns to the appropriate Director(s).
  • Performs other relative, relevant duties as required.

All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility. 

EEO

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