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How much do resident relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for resident relations manager in Virginia is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $24.33 per hour, depending on experience, location, and employer.

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What are the most commonly searched types of Resident Relations jobs in Virginia? The most popular types of Resident Relations jobs in Virginia are:
What cities in Virginia are hiring for Resident Relations Manager jobs? Cities in Virginia with the most Resident Relations Manager job openings:
Resident Relations Manager jobs near you

Resident Relations Associate (Residential)

CIM Group, LP

Alexandria, VA • On-site

$19 - $24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention.  Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:
  • Assist the Property Manager in addressing the needs of the property and its residents.
  • Addresses resident complaints and maintenance requests.
  • Scheduling appointments for repairs and for meetings with residents.
  • Prepares correspondence and notices.
  • Prepares paperwork with respect to resident accounts.
  • Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
  • Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
  • Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
  • Such other tasks or assignments as may be required by management.
SUPERVISORY RESPONSIBILITIES:
  • None.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High School Diploma Required.
  • Prior experience in residential real estate preferred .
  • Proficient in Microsoft Office, especially Excel and Word.
  • Experience in Yardi or comparable software a plus.
  • Operate standard office equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Detail oriented, deadline driven and ability to manage multiple tasks.
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
  • Ability to apply common-sense understanding to carry out instructions.
  • Ability to solve practical problems.
  • Ability to communicate effectively, both written and verbal.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and/or reports.
PERFORMANCE METRICS:
  • Accuracy in work product.
  • Timeliness in completion of work product.
  • Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent. 
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
  • A variety of Medical, dental, and vision benefit plans
  • Health Savings Account with a generous employer contribution
  • Company paid life and disability insurance
  • 401(k) savings plan, with company match
  • Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
  • Up to 16 hours of volunteer time off
  • Up to 16 weeks of Paid Parental Leave
  • Ongoing professional development programs
  • Wellness program, including monthly and quarterly prizes
  • And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Alexandria, VA is $19.00 - $24.04 per hour. 
 
 
#LI-KO1

HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
 
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
 
CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.
 
CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
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