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Resident Relations Director Jobs (NOW HIRING)

VSL Employee Co LLC

Resident Relations Coordinator

Hudson, FL · On-site

$15.75 - $20.25/hr

Join Our Team at Vitality Living as a Resident Relations Coordinator at our Vitality Living ... The Executive Director will determine support assignments to ensure every resident receives the ...

Watercrest Senior Living

$70 - $95/hr

The Community Relations Director is a trusted advisor to potential residents and their families, along with the community at large. The Community Relations Director focuses his/her attention on ...

Wesleyan Homes

Community Relations Director

Georgetown, TX · On-site

$60K - $75K/yr

Every day we strive to make a difference in the quality of our resident's lives and we are looking ... We are currently looking for an experienced Community Relations Director to work full-time within ...

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$39K

$100.9K

$173.5K

How much do resident relations director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for resident relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a resident relations director?

Resident Relations Directors are professionals responsible for fostering positive relationships between residents and management in housing communities such as apartment complexes, senior living facilities, or residential communities. They address resident concerns, organize community events, and ensure a high level of satisfaction among residents. Their role often involves communication, conflict resolution, and creating a welcoming environment to enhance residents' quality of life. Resident Relations Directors also act as a liaison between residents and property management to resolve issues efficiently.

How does a resident relations director typically collaborate with other departments to enhance resident satisfaction?

A Resident Relations Director works closely with various departments such as maintenance, leasing, and property management to address resident concerns and improve living experiences. This role often involves coordinating with maintenance teams to resolve service requests promptly, partnering with leasing teams to communicate policy updates, and organizing community events with property management. Effective collaboration ensures a seamless flow of information, quick resolution of issues, and fosters a positive community atmosphere. Regular interdepartmental meetings and open communication channels are key to the success of these collaborative efforts.

What are the key skills and qualifications needed to thrive as a resident relations director, and why are they important?

To thrive as a Resident Relations Director, you need strong interpersonal skills, conflict resolution abilities, and experience in property management, typically supported by a degree in hospitality, business, or a related field. Familiarity with property management software, customer relationship management (CRM) systems, and relevant certifications such as CAM (Certified Apartment Manager) are often required. Exceptional communication, empathy, and organizational skills help create positive resident experiences and foster community engagement. These skills are crucial for maintaining resident satisfaction, ensuring smooth operations, and enhancing tenant retention.

What is the difference between Resident Relations Director vs Leasing Manager?

AspectResident Relations DirectorLeasing Manager
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident satisfaction, handles complaints, builds communityFocuses on leasing units, showing properties, processing applications
Employer & Industry UsageUsed in property management companies, multifamily communitiesCommon in leasing offices, apartment complexes
Search & Comparison IntentInterested in resident relations, community managementFocused on leasing process, unit availability

The Resident Relations Director primarily manages resident satisfaction and community engagement, while the Leasing Manager concentrates on leasing units and tenant acquisition. Both roles are vital in property management but differ in scope and daily responsibilities.

What cities are hiring for Resident Relations Director jobs?

Cities with the most Resident Relations Director job openings:

What are the most commonly searched types of Resident Relations jobs?

The most popular types of Resident Relations jobs are:

What states have the most Resident Relations Director jobs?

States with the most job openings for Resident Relations Director jobs include:

Resident Relations Director jobs near you

Director Resident Relations

The Canterbury

Rancho Palos Verdes, CA

$70K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Join our family as a Director of Resident Relations at a beautiful community that offers exceptional benefits and where you can make a difference in the lives of our residents every single day!

What You’ll Get: This full-time salaried position comes with a competitive benefits package that includes Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, 401(k) plan with Employer Match,  on-demnad pay, as well as a Year-End Bonus!

What Makes Us Special:

  • As a not-for-profit, The Canterbury is committed to not only providing exceptional homes for older adults but creating unique opportunities for continual growth and learning for both our residents and team members.
  • Our company is very secure, as we have been providing exceptional homes, services, and care for seniors since 1923.

What Our Employees Have to Say About Us:

  • "I have become part of a community made up of individuals who share a common goal of care and support, not only for our residents but for one another as well.  As a team we build each other up and this kind of commitment to solidarity and harmony really makes ECS unique." - D.C.
  • "I always leave my workday with a sense of accomplishment, and gratitude for being part of such a wonderful community.” - N.H. 
  • "The effort that ECS has put into the employee wellness initiative is not going unnoticed. I am not only impressed, but grateful to be a part of ECS who obviously values its employees." – K.D.

What Makes This Position Special? Responsible for managing all aspects of resident satisfaction and care including identifying resources for health, social, and emotional needs and coordinating support services. 

What You’ll Do: 

  • Responsible for admission, move-in, and orientation process for all new residents in independent and assisted living.  Works with Sales/Marketing and Environmental Services to ensure smooth move-in process
  • Provides support to new residents to ensure a smooth integration into community life and activities. Works with Resident Welcoming Committee, Wellness Team, Director of Creative Living, Chaplain, and others as needed to support resident life.
  • Assists residents in problem solving and accessing needed services and implements programs and services to maintain or enhance resident independence including utilizing community resources.
  • Participate in resident assessments and reassessments ensuring that the resident, family, and/or responsible party understands the process and results in a non-clinical fashion. 
  • Serve as the primary liaison between residents’ family members/responsible parties and team members to ensure that concerns are addressed. Maintain accurate records of interactions, issues, and resolutions.
  • Collaborates with other team members to ensure quality of care and sets standards that create a sense of security for the residents.
  • Encourages residents and family members/ responsible parties to take an active role in resident’s care including participation in development and maintenance of individual care plan.
  • Coordinates resident transfers and discharges with resident, family members/responsible parties, and – team members including assuming possession of community property and completing necessary paperwork.
  • Maintains and updates the Resident Directory to ensure accuracy and accessibility.
  • Reviews and revises Resident Handbook as needed to reflect current policies and procedures
  • Conducts investigations related to resident theft or loss incidents in a timely and professional manner
  • Performs pet assessments and oversees the management of pet- related matters in accordance with community guidelines
  • Oversees the resident survey process and coordinates follow-up as needed.
  • Assigns and manages resident parking spaces according to  community policies and availability

The Skills You’ll Need:       Bachelor’s Degree in social work, gerontology, healthcare, or related field and 2+ years of experience working with the older adults, preferably in a long-term care setting or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

Why You Should Apply Now: 

  • You will not only feel appreciated for the work that you do, but you will understand the impact you’re having on the lives we serve.
  • Excellent growth & advancement opportunities.
  • Long-lasting stable company.
  • Amazing food options to choose from for only $3.50
  • Bonus program.

 Job Type: Full-time (salary)