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Resident Relations Director Jobs in Rochester, NY

Livingston County

Licensed Practical Nurse

Geneseo, NY

$30.32 - $35.08/hr

Cares for equipment used in care of residents/patients as directed; and Performs other related ... Working knowledge of nursing principles and techniques and their relation to medical and surgical ...

Livingston County, NY

Licensed Practical Nurse

Geneseo, NY · On-site

$30.32 - $35.08/hr

Cares for equipment used in care of residents/patients as directed; and * Performs other related ... Working knowledge of nursing principles and techniques and their relation to medical and surgical ...

Livingston County, NY

Charge Nurse, PT/PD

Geneseo, NY · On-site

$40.67/hr

... resident/patient. Work is performed under the general supervision of the Director of Nursing ... Good knowledge of nursing principles and techniques and their relation to medical and surgical ...

Livingston County, NY

Charge Nurse, PT/PD

Geneseo, NY · On-site

$40.67/hr

... resident/patient. Work is performed under the general supervision of the Director of Nursing ... Good knowledge of nursing principles and techniques and their relation to medical and surgical ...

Livingston County

Charge Nurse, PT/PD

Geneseo, NY · On-site

$40.67/hr

... resident/patient. Work is performed under the general supervision of the Director of Nursing ... Good knowledge of nursing principles and techniques and their relation to medical and surgical ...

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Resident Relations Director information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do resident relations director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for resident relations director in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What is a resident relations director?

Resident Relations Directors are professionals responsible for fostering positive relationships between residents and management in housing communities such as apartment complexes, senior living facilities, or residential communities. They address resident concerns, organize community events, and ensure a high level of satisfaction among residents. Their role often involves communication, conflict resolution, and creating a welcoming environment to enhance residents' quality of life. Resident Relations Directors also act as a liaison between residents and property management to resolve issues efficiently.

How does a resident relations director typically collaborate with other departments to enhance resident satisfaction?

A Resident Relations Director works closely with various departments such as maintenance, leasing, and property management to address resident concerns and improve living experiences. This role often involves coordinating with maintenance teams to resolve service requests promptly, partnering with leasing teams to communicate policy updates, and organizing community events with property management. Effective collaboration ensures a seamless flow of information, quick resolution of issues, and fosters a positive community atmosphere. Regular interdepartmental meetings and open communication channels are key to the success of these collaborative efforts.

What are the key skills and qualifications needed to thrive as a resident relations director, and why are they important?

To thrive as a Resident Relations Director, you need strong interpersonal skills, conflict resolution abilities, and experience in property management, typically supported by a degree in hospitality, business, or a related field. Familiarity with property management software, customer relationship management (CRM) systems, and relevant certifications such as CAM (Certified Apartment Manager) are often required. Exceptional communication, empathy, and organizational skills help create positive resident experiences and foster community engagement. These skills are crucial for maintaining resident satisfaction, ensuring smooth operations, and enhancing tenant retention.

What is the difference between Resident Relations Director vs Leasing Manager?

AspectResident Relations DirectorLeasing Manager
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident satisfaction, handles complaints, builds communityFocuses on leasing units, showing properties, processing applications
Employer & Industry UsageUsed in property management companies, multifamily communitiesCommon in leasing offices, apartment complexes
Search & Comparison IntentInterested in resident relations, community managementFocused on leasing process, unit availability

The Resident Relations Director primarily manages resident satisfaction and community engagement, while the Leasing Manager concentrates on leasing units and tenant acquisition. Both roles are vital in property management but differ in scope and daily responsibilities.

What cities near Rochester, NY are hiring for Resident Relations Director jobs?

Cities near Rochester, NY with the most Resident Relations Director job openings:

Resident Relations Director jobs near you

Community Leader - Beechwood Apartments

Rochester, NY • On-site

HOME LEASING LLC
Real Estate • 11 - 50 employees
Learn more about HOME LEASING LLCexternal

$23 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

POSITION SUMMARY:  As the person with one of the greatest opportunities to improve the lives of residents, the Community Leader is responsible for assuring that the residents receive prompt, efficient, courteous and quality service. In order to execute this responsibility, the Community Leader supervises the general administration and physical operation of the property. The Community Leader provides direction to and assurance that the rental program is properly executed; the systems, buildings and equipment are properly maintained; and excellent resident relations are provided.

ESSENTIAL DUTIES:

  • Leads a team to ensure that our company mission is being fulfilled in accordance with Home Leasing’s best practices.
  • Oversee and lead the maintenance team to ensure that all maintenance related tasks are being fulfilled.  including but not limited to: regular inspections, work orders, preventative maintenance, contracts and vendors etc.
  • Inform their Supervisor and on-site personnel of observed deferred maintenance, property deficiencies and resident concerns in writing, noting specific locations, conditions, and recommendations for corrective measures.
  • Review and approve all invoices, monitor accounts receivable and take appropriate action.
  • Play and active role in informing and maintaining the approved budget.
  • Review and approve all move-in, transfer and recertification files in accordance with regulatory restrictions.
  • Monitor and ensure that the community complies with all regulatory, reasonable accommodations, and fair housing issues.
  • Responsible for a knowledge of compliance in accordance to specific funding programs at each community.
  • Responsible for executing all evictions, collections, lease violations, and special arrangements.
  • As directed by their Supervisor, be responsible for all hiring, job assignments, evaluations, explaining employee duties and responsibilities, and inform operation staff of policies and procedures.
  • Work to minimize vacancies, promote good working resident and public relations, encourage resident retention, and assure program compliance with applicants and residents.
  • Perform clerical duties needed to fulfill essential duties.
  • Additional duties as needed or assigned.

What do we have to offer you?

  • Company-paid medical insurance
  • Generous vacation time/PTO
  • 401K plan with employer matching
  • Employer paid parental leave
  • Employee referral program
  • Paid volunteer time off 

KNOWLEDGE AND SKILL REQUIREMENTS:

  • High school diploma required. 
  • Previous property management experience preferred. 
  • Previous supervisory experience preferred. 
  • Ability to work well with others, good communication skills, good computer skills, ability to multi-task. 

TYPICAL PHYSICAL DEMANDS:  

  • Regularly use hands to manipulate tools, controls, phones and
  • computer keyboard.
  • Frequently stand, reach with hands and arms, climb, balance, and stoop.
  • Sit and stand to do clerical work.
  • Regularly lift and move office supplies up to 20 lbs.

TYPICAL WORK CONDITIONS:   

  • Work is performed primarily in an office environment.   
  • Employee will frequently tour property and show apartments. 
  • Employee frequently interacts directly with residents and other staff members during the workday. 

This position may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

It is the policy of Home Leasing LLC. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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