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Resident Relations Director Jobs in Raleigh, NC (NOW HIRING)

Atria Senior Living

Nurse Director

Durham, NC · On-site

Maintain positive relations with residents' families and physicians. * Maintain active community ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

Atria Senior Living, Inc.

Nurse Director

Durham, NC · On-site

$91K - $104K/yr

Maintain positive relations with residents' families and physicians. * Maintain active community ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

Atria Senior Living

Nurse Director

Durham, NC

$91K - $104K/yr

Maintain positive relations with residents' families and physicians. * Maintain active community ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

Atria Senior Living

Nurse Director

Durham, NC · On-site

$91K - $104K/yr

Maintain positive relations with residents' families and physicians. * Maintain active community ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

Heartfields at Cary

Director of Sales

Cary, NC

$65K - $80K/yr

POSITION SUMMARY The Director of Sales (DOS) manages the sales operations of the community. The ... public relations, referral, or personal contact and convert those leads into residents of the ...

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Resident Relations Director information

See Raleigh, NC salary details

$37.9K

$98.1K

$168.7K

How much do resident relations director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for resident relations director in Raleigh, NC is $98,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $127,800.00 per year, depending on experience, location, and employer.

What is a resident relations director?

Resident Relations Directors are professionals responsible for fostering positive relationships between residents and management in housing communities such as apartment complexes, senior living facilities, or residential communities. They address resident concerns, organize community events, and ensure a high level of satisfaction among residents. Their role often involves communication, conflict resolution, and creating a welcoming environment to enhance residents' quality of life. Resident Relations Directors also act as a liaison between residents and property management to resolve issues efficiently.

How does a resident relations director typically collaborate with other departments to enhance resident satisfaction?

A Resident Relations Director works closely with various departments such as maintenance, leasing, and property management to address resident concerns and improve living experiences. This role often involves coordinating with maintenance teams to resolve service requests promptly, partnering with leasing teams to communicate policy updates, and organizing community events with property management. Effective collaboration ensures a seamless flow of information, quick resolution of issues, and fosters a positive community atmosphere. Regular interdepartmental meetings and open communication channels are key to the success of these collaborative efforts.

What are the key skills and qualifications needed to thrive as a resident relations director, and why are they important?

To thrive as a Resident Relations Director, you need strong interpersonal skills, conflict resolution abilities, and experience in property management, typically supported by a degree in hospitality, business, or a related field. Familiarity with property management software, customer relationship management (CRM) systems, and relevant certifications such as CAM (Certified Apartment Manager) are often required. Exceptional communication, empathy, and organizational skills help create positive resident experiences and foster community engagement. These skills are crucial for maintaining resident satisfaction, ensuring smooth operations, and enhancing tenant retention.

What is the difference between Resident Relations Director vs Leasing Manager?

AspectResident Relations DirectorLeasing Manager
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident satisfaction, handles complaints, builds communityFocuses on leasing units, showing properties, processing applications
Employer & Industry UsageUsed in property management companies, multifamily communitiesCommon in leasing offices, apartment complexes
Search & Comparison IntentInterested in resident relations, community managementFocused on leasing process, unit availability

The Resident Relations Director primarily manages resident satisfaction and community engagement, while the Leasing Manager concentrates on leasing units and tenant acquisition. Both roles are vital in property management but differ in scope and daily responsibilities.

What are the most commonly searched types of Resident Relations jobs in Raleigh, NC?

The most popular types of Resident Relations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Resident Relations Director jobs?

Cities near Raleigh, NC with the most Resident Relations Director job openings:

Resident Relations Director jobs near you

Hospitality Services Director

Kisco Senior Living

Cary, NC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Kisco Senior Living rating

7.9

Company rating: 7.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

4th of 242 rated social care providers

Job description

The Hospitality Services Director at Woodland Terrace manages the front desk customer service team as well as the move in experience for all new and transitioning residents. They also coordinate all areas related to resident relations and ensures excellent services to delight residents and families.

What will I do every day?

  • Oversee all aspects of resident services and improve satisfaction and loyalty
  • Proactively identify and address resident issues and complaints
  • Hire, train, and supervise a competent and resident-oriented hospitality team
  • Support the community sales process and work with the sales team to attract and retain residents
  • Execute the move-in/welcome, transfer, and move-out processes effectively and compassionately
  • Manage the department budget and expenses
  • Ensure accurate and efficient billing processes, revenue tracking, and financial reporting
  • Performs data entry into various database systems to include accounting and lead management systems
  • Prepares various reports, logs, and schedules to ensure accuracy, efficiency, and compliance
  • Helps coordinate resident focus group meetings
  • Plan and coordinate regularly scheduled Customer Service meetings
  • Visit or coordinate designated CMT member visits of residents who are at hospital, skilled nursing facility, and rehabilitation
  • Perform other related duties as required

What will I need to be successful in this role?

  • Great customer service and communication skills
  • Bachelor’s Degree
  • A minimum of 3 to 5 years of experience in customer service, guest relations, social worker, or similar role
  • A minimum of 2 years’ supervisory experience
  • Experience with seniors preferred

What’s in it for me? (Great Question!)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

*Kisco Senior Living is an Equal Opportunity Employer

What Kisco Senior Living employees say

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