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Resident Relations Manager Jobs in Raleigh, NC (NOW HIRING)

Asset Living

Leasing Consultant

Raleigh, NC

$16 - $19/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Leasing Consultant

Raleigh, NC · On-site

$16 - $19/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Leasing Consultant

Raleigh, NC · On-site

$16 - $19/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Leasing Consultant

Raleigh, NC

$14.75 - $17.50/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

LSA Management

Community Manager - Renegade

Durham, NC · On-site

This position oversees leasing performance, resident relations, property compliance, team leadership, and financial management while ensuring exceptional service for residents and stakeholders. This ...

LSA Management

Community Manager - Converge

Durham, NC · On-site

$30 - $32/hr

This position oversees leasing performance, resident relations, property compliance, team leadership, and financial management while ensuring exceptional service for residents and stakeholders. This ...

LSA Management

Community Manager - Converge

Durham, NC · On-site

$30 - $32/hr

This position oversees leasing performance, resident relations, property compliance, team leadership, and financial management while ensuring exceptional service for residents and stakeholders. This ...

Continental Realty

Assistant Community Manager

Raleigh, NC · On-site

$22 - $23/hr

Exp with renewals, delinquency management and resident relations. * Must be willing to work 1-2 Saturdays minimum per month, still enjoy 40 hours per week We own and operate all of our assets (10,000 ...

GMH Communities

Leasing Assistant

Durham, NC · On-site

$17/hr

In addition, the Leasing Assistant will assist the Leasing Manager in coordinating resident activities, leasing activities, assist with turn and move-in, and maintain excellent resident relations ...

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Resident Relations Manager information

See Raleigh, NC salary details

$11

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$35

How much do resident relations manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for resident relations manager in Raleigh, NC is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.48 per hour, depending on experience, location, and employer.

What are Resident Relations Managers?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a Resident Relations Manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What is the role of a resident manager?

A resident relations manager oversees the daily operations of a residential property, ensuring tenant satisfaction, handling maintenance requests, and enforcing lease agreements. They often coordinate with staff, conduct inspections, and address resident concerns to maintain a positive living environment.

What is the highest paying job in hotel management?

In hotel management, the highest paying roles are typically general managers or regional managers, with salaries often exceeding six figures depending on the size and location of the property. These positions require strong leadership, extensive experience, and often advanced certifications in hospitality management.

What does a resident relations manager do?

A resident relations manager oversees communication and interactions between residents and property management to ensure tenant satisfaction. They handle complaints, coordinate services, organize community events, and maintain positive relationships, often using property management software. Strong communication and conflict resolution skills are essential for this role.

Is guest relations a stressful job?

Resident Relations Managers often handle resident concerns, complaints, and conflict resolution, which can be stressful due to high customer service expectations and the need for diplomacy. The role requires strong communication skills and the ability to manage multiple priorities, but stress levels vary depending on the work environment and support systems in place.

What are the key skills and qualifications needed to thrive as a Resident Relations Manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What are the most commonly searched types of Resident Relations jobs in Raleigh, NC? The most popular types of Resident Relations jobs in Raleigh, NC are:
Resident Relations Manager jobs near you

Assistant Community Manager - Andover at Crabtree

Pegasus Residential

Raleigh, NC • On-site

$16.25 - $19.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Pegasus Residential rating

6.1

Company rating: 6.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

170th of 200 rated real estate companies

Job description

Assistant Manager/Client Services Manager - Andover at Crabtree - Raleigh, NC
At Pegasus, we understand how valuable you are and we want to offer you a career, not a job.
If our employees are happy, our owners are happy! We are growing and need YOUR expertise. We invest in you, challenge you, give you everything you need to succeed, and allow YOU to control your own future.
So, what's in it for you?
  • Generous commission
  • Upward mobility and true career growth
  • 15 days of PTO
  • 12 Paid Holidays
  • 100% Paid Medical Benefits for Employee
  • 401k with company match
  • Excellent culture to thrive in a best in class environment
  • Career growth, development, chance to lead and move up
  • Supportive leadership and teams
  • $500 employee referral bonus

YOUR ROLE AS A Resident Relations Manager:
You will be the front liner when it comes to Resident experience and support. You will be responsible for receiving all resident issues, payments, lease inquiries, etc. Using high-level communication skills along with strategic consultative selling skills, your dynamic, supportive, and considerate personality, combined with community knowledge, provide the positive and genuine experience people crave and seldom discover when looking for their home. You will also oversee the leasing team and provide assistance when needed.
Qualifications:
To be successful in this role you should be/have:
  • Multifamily experience required
  • OneSite experience/knowledge preferred
  • Customer-focused attitude and great interpersonal skills
  • Knowledge of technology products including OneSite
  • Problem-solving skills
  • Self-driven and desire to succeed
  • Working knowledge of Social Media
  • Microsoft Office product suite: Word, Excel, Publisher, PowerPoint, Outlook
  • Marketing Concepts
  • Customer-Focused with excellent communication skills, verbal and written
  • Timely, organized, and efficient
  • Adaptable, creative, and open-minded
  • Professional appearance and demeanor
  • Sales savvy and eager to help people find the right home

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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