Resident Relations Manager Jobs in Raleigh, NC (NOW HIRING)

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve Client Services Group offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve Client Services Group team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Full-Time Community Manager for Carey Chapel Village in Henderson, North Carolina.  Position is full time, hourly at 30 hours per week.

DESCRIPTION:
The Community Manager is responsible for the overall performance of their assigned property. Duties include managing and directing the on-site staff, leading leasing and marketing activities, market analysis, resident relations and preparation/management of property budgets.

Essential Duties and Responsibilities:

• Accountable for all aspects of the day to day operation of assigned property
• Ensure that all physical aspects of the property are fully functional at all times and maintained in an attractive condition
• Frequent interaction with residents, proactively responding to their needs, focus on relationship development and achieving a high level of resident retention
• Achieve the highest possible net operating income through implementation of effective cost control 
• Manage the property in the most efficient and profitable manner possible given existing market conditions consistent with goals and objectives of Envolve Client Services Group
• Develop yearly operating and capital budget plans while being cognizant of how it potentially
  impacts NOI
• Coordinate and supervise resident improvement and other capital projects
• Monitor and enforce resident lease obligations
•  Understand and maintain strict adherence to State and Federal Fair Housing Laws
• Communicate effectively with site staff members and ensure compliance of all personnel policies
  and procedures
• Provide direction and oversight to property maintenance staff. Ensure that units/space conditions
  are in market ready condition
• Promote and teach safe work practices and ensure all safety of site and the occupants
• Perform regular inspections of managed property in accordance with pre-established schedules;
  recommend and coordinate necessary maintenance projects
• Bid, negotiate and manage vendor service contracts and one-time projects
• Effectively maintain knowledge of the property and competitive properties through consistent
  evaluation of market condition and trends
• Train and mentor office staff in an effort to implement sales and marketing materials, which
  effectively maximizes rental income and results in high occupancy
• Ensure property compliance with all applicable Affordable Housing programs, including but not
  limited to HUD Subsidy, USDA, RD, LIHTC, HOME and other state and local programs
• Provide reports as required
• Other tasks as assigned.

Education and Work Experience Requirements:

• High school diploma or equivalent, some college preferred
• Minimum of 3 years as a Community Manager or Assistant Community Manager required or equivalent management experience
• Must have a valid Drivers license
• HCCP Certification preferred 

Specific Job Knowledge Skill and Ability:

• Must have strong financial management skills and be well versed in budgeting, forecasting and cost control
• Ability to work effectively and lead the community staff in a fast paced, ever changing environment
• Solid multi-tasking skills along with the ability to meet deadlines
• Ability to communicate professionally and effectively with co-workers, residents, vendors and
  corporate staff
• Must be proficient with Microsoft Office (Excel, Word, and Outlook)
• Experience with Yardi preferred
• Willingness and ability to work weekends and holidays when the business requires
• Must be able to travel for training and occasional business meetings

Benefits:

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

EOE: Minorities/Females/Disabled/Veterans

Background Screening and Drug Test Required