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Resident Relations Director Jobs (NOW HIRING)

Crossroads Mission

Donor Relations Director

Hastings, NE · On-site

Donor Relations Director Crossroads Mission Avenue is actively seeking a Donor Relations Director ... Maintains confidentiality of donor information as well as resident, employee, and operations data ...

Gfoat

Community Relations Director

Willow Park, TX · On-site

The Community Relations Director serves as a key member of the Administrative Staff and is responsible for strengthening relationships between the City, its residents, businesses, community ...

Weatherly Inn

Community Relations Director

Kent, WA · On-site

... in memory care and resident-centered support. We work closely with families to provide ... Paid time off (PTO) About the Role We are seeking a dynamic Community Relations Director to lead ...

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Resident Relations Director information

See salary details

$39K

$100.9K

$173.5K

How much do resident relations director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for resident relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a resident relations director?

Resident Relations Directors are professionals responsible for fostering positive relationships between residents and management in housing communities such as apartment complexes, senior living facilities, or residential communities. They address resident concerns, organize community events, and ensure a high level of satisfaction among residents. Their role often involves communication, conflict resolution, and creating a welcoming environment to enhance residents' quality of life. Resident Relations Directors also act as a liaison between residents and property management to resolve issues efficiently.

How does a resident relations director typically collaborate with other departments to enhance resident satisfaction?

A Resident Relations Director works closely with various departments such as maintenance, leasing, and property management to address resident concerns and improve living experiences. This role often involves coordinating with maintenance teams to resolve service requests promptly, partnering with leasing teams to communicate policy updates, and organizing community events with property management. Effective collaboration ensures a seamless flow of information, quick resolution of issues, and fosters a positive community atmosphere. Regular interdepartmental meetings and open communication channels are key to the success of these collaborative efforts.

What are the key skills and qualifications needed to thrive as a resident relations director, and why are they important?

To thrive as a Resident Relations Director, you need strong interpersonal skills, conflict resolution abilities, and experience in property management, typically supported by a degree in hospitality, business, or a related field. Familiarity with property management software, customer relationship management (CRM) systems, and relevant certifications such as CAM (Certified Apartment Manager) are often required. Exceptional communication, empathy, and organizational skills help create positive resident experiences and foster community engagement. These skills are crucial for maintaining resident satisfaction, ensuring smooth operations, and enhancing tenant retention.

What is the difference between Resident Relations Director vs Leasing Manager?

AspectResident Relations DirectorLeasing Manager
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident satisfaction, handles complaints, builds communityFocuses on leasing units, showing properties, processing applications
Employer & Industry UsageUsed in property management companies, multifamily communitiesCommon in leasing offices, apartment complexes
Search & Comparison IntentInterested in resident relations, community managementFocused on leasing process, unit availability

The Resident Relations Director primarily manages resident satisfaction and community engagement, while the Leasing Manager concentrates on leasing units and tenant acquisition. Both roles are vital in property management but differ in scope and daily responsibilities.

What cities are hiring for Resident Relations Director jobs?

Cities with the most Resident Relations Director job openings:

What are the most commonly searched types of Resident Relations jobs?

The most popular types of Resident Relations jobs are:

What states have the most Resident Relations Director jobs?

States with the most job openings for Resident Relations Director jobs include:

What are popular job titles related to Resident Relations Director jobs?

For Resident Relations Director jobs, the most frequently searched job titles are:

Resident Relations Director jobs near you

Community Relations Director (DCAL)

Round Rock, TX • On-site

Civitas Senior Living
Nursing and Residential Care Facilities • 1 - 5K employees
Learn more about Civitas Senior Livingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Civitas Senior Living rating

6.7

Company rating: 6.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Community: Double Creek Assisted Living
Address: Round Rock, TX

Elevate Your Sales Career with Passion and Purpose.

Are you driven by a desire to make a meaningful impact through your sales expertise? At Civitas Senior Living, we're looking for a Community Relations Director who understands the art of persuasion, relationship-building, and innovative sales strategies. If you have the warmth, enthusiasm, and proven success in sales, this role could be your next big achievement.

Community Relations Director Job Profile:

  • First Impressions Matter: Be the positive, engaging face of our community to prospective residents and their families.
  • Business Partnerships amp; Networking: Forge and sustain relationships with local businesses and networking organizations. Utilize digital marketing and social selling.
  • Smooth Transition: Organize and facilitate all move-in activities, coordinating with our Wellness Director for smooth, timely resident transitions.
  • Assessments amp; Strategy: Conduct assessments outside the community, and meet with the Executive Director to devise and execute robust marketing strategies and referral source follow-ups.
  • Efficient Sales Processes: Use advanced CRM software to manage waiting lists, future interest, vacancies, and ensure a quick, efficient move-in process.

Community Relations Director Job Requirements:

  • Sales Mastery: Proven success in achieving sales and occupancy goals, preferably in senior living environments such as assisted living, nursing homes, or memory care.
  • Industry Experience: Background in senior living inside sales management or industries with a comparable sales cycle.
  • Education amp; Insight: Bachelor’s degree in Business/Communications or related field is ideal.

Benefits of Becoming a Sales Leader at Civitas Senior Living:

  • Comprehensive Rewards Package: Full Health, Dental, Vision, Life, AD amp;D, Retirement Plan, Paid Time Off, amp; More!
  • Growth amp; Development: Opportunities for Career Advancement and Professional Development in Sales and Marketing.
  • Incentives amp; Recognition: Employee Referral Incentives and Sales Achievement Rewards.
  • Flexible Work-Life Balance: Consistent Schedules with Flexible Time-Off Options.

Did you know?

Civitas Senior Living is a Certified™ Great Place to Work! Join a community where 90% of employees find fulfillment and purpose in their roles.

Our Mission Statement:

Passionate Service. Passionate Cleanliness. Passionate Care.

Embrace the future of sales excellence with Civitas Senior Living. Your career in community relations and impactful sales awaits. Apply now! As a condition of employment at a Civitas Senior Living community, all new hires will be asked to complete a screening process as required by state regulations. All offers of employment are contingent upon the successful completion of this process. Residency within the State that this Community/Location operates in is a condition of employment.

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