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Resident Relations Director Jobs (NOW HIRING)

Weatherly Inn

Community Relations Director

Kent, WA · On-site

... in memory care and resident-centered support. We work closely with families to provide ... Paid time off (PTO) About the Role We are seeking a dynamic Community Relations Director to lead ...

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Resident Relations Director information

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$39K

$100.9K

$173.5K

How much do resident relations director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for resident relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a resident relations director?

Resident Relations Directors are professionals responsible for fostering positive relationships between residents and management in housing communities such as apartment complexes, senior living facilities, or residential communities. They address resident concerns, organize community events, and ensure a high level of satisfaction among residents. Their role often involves communication, conflict resolution, and creating a welcoming environment to enhance residents' quality of life. Resident Relations Directors also act as a liaison between residents and property management to resolve issues efficiently.

How does a resident relations director typically collaborate with other departments to enhance resident satisfaction?

A Resident Relations Director works closely with various departments such as maintenance, leasing, and property management to address resident concerns and improve living experiences. This role often involves coordinating with maintenance teams to resolve service requests promptly, partnering with leasing teams to communicate policy updates, and organizing community events with property management. Effective collaboration ensures a seamless flow of information, quick resolution of issues, and fosters a positive community atmosphere. Regular interdepartmental meetings and open communication channels are key to the success of these collaborative efforts.

What are the key skills and qualifications needed to thrive as a resident relations director, and why are they important?

To thrive as a Resident Relations Director, you need strong interpersonal skills, conflict resolution abilities, and experience in property management, typically supported by a degree in hospitality, business, or a related field. Familiarity with property management software, customer relationship management (CRM) systems, and relevant certifications such as CAM (Certified Apartment Manager) are often required. Exceptional communication, empathy, and organizational skills help create positive resident experiences and foster community engagement. These skills are crucial for maintaining resident satisfaction, ensuring smooth operations, and enhancing tenant retention.

What is the difference between Resident Relations Director vs Leasing Manager?

AspectResident Relations DirectorLeasing Manager
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident satisfaction, handles complaints, builds communityFocuses on leasing units, showing properties, processing applications
Employer & Industry UsageUsed in property management companies, multifamily communitiesCommon in leasing offices, apartment complexes
Search & Comparison IntentInterested in resident relations, community managementFocused on leasing process, unit availability

The Resident Relations Director primarily manages resident satisfaction and community engagement, while the Leasing Manager concentrates on leasing units and tenant acquisition. Both roles are vital in property management but differ in scope and daily responsibilities.

What cities are hiring for Resident Relations Director jobs?

Cities with the most Resident Relations Director job openings:

What are the most commonly searched types of Resident Relations jobs?

The most popular types of Resident Relations jobs are:

What states have the most Resident Relations Director jobs?

States with the most job openings for Resident Relations Director jobs include:

Resident Relations Director jobs near you

Community Relations Director

Weatherly Inn - Lake Meridian

Kent, WA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Schedule: Full-Time, 40 hours/week
Pay: Dependent on Qualifications (DOQ); merit-based increases
Reports To: General Manager / Marketing DirectorAbout Weatherly Inn

Weatherly Inn is a family-owned senior living community known for excellence in memory care and resident-centered support. We work closely with families to provide compassionate, high-quality care in a warm, professional environment.

Benefits (Full-Time, 30+ hours/week)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Flexible Spending Account (FSA)
  • Paid time off (PTO)
About the Role

We are seeking a dynamic Community Relations Director to lead marketing and outreach efforts, manage prospective resident relationships, and strengthen community connections. This role combines marketing, event planning, and relationship management to ensure high-quality resident experiences and visibility in the community.

Key Responsibilities

  • Manage prospects from initial inquiry to move-in; conduct tours and re-tours

  • Coordinate with care providers and referral agencies

  • Plan, coordinate, and execute community events and advertising campaigns

  • Utilize social media platforms (Facebook, Instagram) to promote programs and services

  • Develop and manage department budgets

  • Serve as liaison for external groups booking facilities

  • Attend local health-related and civic organization meetings

  • Maintain building and grounds for optimal “curb appeal”

  • Support marketing team and management initiatives; perform other duties as assigned

Qualifications

  • GED or High School Diploma required; College degree in Marketing, Management, or related field preferred

  • 3+ years of experience in marketing, community relations, or similar role

  • Food Handlers certification required (within 14 days)

  • Washington State Driver’s License

  • Proficient in social media, graphic design, and writing press/news releases

  • Strong interpersonal, organizational, and leadership skills

Physical Requirements

  • Lift/carry up to 25 lbs; push 250 lbs in wheelchair or cart

  • Sit, stand, walk, squat, bend, and perform repetitive arm/hand movements

We maintain a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

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