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Reservations Agent Jobs in Arizona (NOW HIRING)

Fort McDowell Enterprises

Reservations Agent

Fort Mcdowell, AZ · On-site

$16 - $20/hr

Reservations Agent The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right ...

New

STWHJ

Reservation Agent

Phoenix, AZ · On-site +1

$16 - $19.75/hr

As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for ... You will be responsible for handling reservations, providing information about our services, and ...

Benchmark

Reservation Agent - Hotel Valley Ho

Scottsdale, AZ · On-site

$16 - $20.25/hr

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of ...

New

U-Haul

Part Time Reservation Agent - In Person-2

Chandler, AZ · On-site

$15.75 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office $18.00

Chandler, AZ · On-site

$15.75 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Phoenix, AZ · On-site

$16 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Phoenix, AZ

$16 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Phoenix, AZ · On-site

$16 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office $18.00

Chandler, AZ · On-site

$15.75 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Part Time Reservation Agent - In Person-2

Chandler, AZ · On-site

$15.75 - $19.75/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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All JobsReservations Agent JobsReservations Agent Jobs in Arizona

Reservations Agent information

See Arizona salary details

$10

$16

$21

How much do reservations agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for reservations agent in Arizona is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Arizona? The most popular types of Reservations Agent jobs in Arizona are:
What are popular job titles related to Reservations Agent jobs in Arizona? For Reservations Agent jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Arizona look for? The top searched job categories for Reservations Agent jobs in Arizona are:
What cities in Arizona are hiring for Reservations Agent jobs? Cities in Arizona with the most Reservations Agent job openings:
What are popular job titles related to Reservations Agent jobs in AZ? For Reservations Agent jobs in AZ, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Arizona as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,813 per year, or $16.3 per hour.

Reservations Agent

Fort McDowell Enterprises

Fort Mcdowell, AZ • On-site

$16 - $20/hr

Other

Posted 3 days ago

New

Job description

Reservations Agent

The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.

Essential Duties:

  • Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.
  • Responsible for inputting reservation data into the computer system.
  • Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
  • Records requests for special accommodations and suites.
  • Responsible for directing calls to the correct guest room and departments.
  • Processes cancellations modifications and updates in Opera PMS.
  • Performs all other duties as assigned.
  • Required to run office equipment such as copiers, fax machines, and scanners.
  • Required to know the type of rooms available as well as their layout and location.
  • Required to know the selling status, rates, and benefits of all package plans.
  • Required to know the resort's policy and how to code each reservation.

Minimum Qualifications:

  • High School Diploma or Equivalent
  • A minimum of one (1) year of experience as a Reservations agent is preferred.
  • Strong guest service experience
  • Experience with Opera PMS preferred.

Indian Preference:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

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