Remote Workforce Development Jobs in New York (NOW HIRING)

JOB BRIEF
The Director of IT will have the opportunity to lead a talented team of IT professionals responsible for supporting the cloud-based IT Infrastructure of a rapidly scaling software development company. Reporting directly to the Chief Information Security Officer & Head of IT, this leader will be responsible for defining and driving the future of GreenSlate's IT infrastructure by identifying and helping set strategy, envisioning complex ecosystems, and inspiring teams to push the boundaries of what's possible. This leader will possess a clear vision of best-practice IT methodologies and have the courage to pursue innovative approaches to make GreenSlate's technology programs more efficient, resilient, and cutting-edge.
This position will have an enormous impact on our success by ensuring not only that the company can grow and work efficiently, but also by ensuring that the AWS infrastructure provides a dependable platform for our flagship web application to meet our clients' accounting and payroll needs.
This role is remote within the United States.
WHO WE ARE
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry's back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.
WHAT WE EXPECT FROM YOU
IT Operations & Infrastructure

• Lead and continuously improve IT service delivery across a 200+ person distributed remote workforce, ensuring consistent SLAs, first-call resolution rates, and end-user satisfaction.
• Own the health, performance, and lifecycle of GreenSlate's endpoint fleet, including patch management, imaging, remote remediation, and hardware provisioning.
• Oversee automated onboarding, offboarding, and device lifecycle management.
• Partner with business stakeholders on internal systems architecture, access management, and IT-adjacent cloud services (e.g., AWS, Google Workspace, Azure, M365).

AI Adoption & Business Process Automation

• Apply an automation-first lens to every IT workflow: onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning should be automated by default, manual by exception.
• Evaluate and recommend emerging AI and automation tools that can accelerate IT operations or deliver measurable business value.

IT Security Collaboration

• Serve as a key operational partner to the CISO on security initiatives, translating security policy into operational IT controls, configurations, and staff behaviors.
• Own vulnerability response workflows for IT-managed infrastructure, coordinating with the Information Security team on CVE triage, remediation timelines, and change management.
• Support SOC audit readiness by maintaining accurate asset inventories, access records, and change logs within Jira and Rippling.
• Ensure security tooling is deployed on endpoints and servers, and integrated with Jira-based incident workflows.

Team Leadership & Stakeholder Management

• Directly manage and develop a team of helpdesk administrators and sysadmins, fostering a culture of ownership, continuous improvement, and measurable outcomes.
• Conduct regular 1:1s, performance reviews, and career development conversations; actively mentor team members toward growth opportunities.
• Partner with department heads to understand evolving technology needs and deliver solutions that scale with the business.
• Define, track, and report to senior leadership on IT KPIs, including ticket SLAs, First Call Resolution rate, fleet compliance, patch coverage, and automation ROI, on a recurring basis.
• Oversee the IT and SaaS portfolio budget, identifying cost reduction and consolidation opportunities without compromising capability or security.

WHO YOU ARE
Overall Experience & Qualifications

• 7+ years in IT infrastructure, systems administration, or IT operations roles, with at least 4 years in a management capacity.
• Demonstrated experience leading IT in a remote-first or distributed environment; experience with a multi-country workforce is a strong plus.
• Deep working knowledge of Kaseya VSA or equivalent RMM platforms for fleet management, scripting, and patch automation.
• Hands-on experience with Google Workspace administration at the enterprise level (OU structure, MDM, Vault, shared drives, admin console).
• Experience with ITSM platforms (Jira Service Management strongly preferred), including ticket workflows, SLA configuration, and reporting.
• Familiarity with internal IT use cases: IAM, SSO, EC2, S3, and VPN/network connectivity.
• Working knowledge of EDR platforms and broader endpoint security posture management.
• Experience implementing or managing device lifecycle programs, procurement, provisioning, asset tracking, and EOL, at 200+ device scale.
• Strong project management skills: capable of running concurrent initiatives across teams with clear milestones, owners, and accountability.
• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.

AI & Automation Fluency

• You use AI tools daily, not experimentally. You can articulate how you've used AI to accelerate a project, reduce manual work, or solve a problem.
• Direct experience with enterprise AI platforms (Claude, Copilot, or equivalent), including policy development, rollout, and user enablement.
• Hands-on experience with no-code/low-code automation platforms (n8n, Zapier, Make, or equivalent), you have built real automations, not just configured templates.
• Ability to write or review automation scripts (PowerShell, Bash, Python) to support fleet management, provisioning, and IT operations workflows.
• Comfort evaluating AI/automation ROI: you can estimate time savings, reduction in error rates, and business impact for proposed automations.

Leadership & Communication

• Operates with a service mentality and executive presence: you're as effective in a board update as you are troubleshooting with a helpdesk technician.
• Bring a data-driven approach to decision-making. You define metrics, build dashboards, and let outcomes speak.
• Proactive communicator: you surface risks early, document decisions, and keep stakeholders informed without being prompted.
• Thrives in ambiguity: GreenSlate is a growing company; some processes are still being built, and you see that as an opportunity rather than a gap.

WHAT YOU CAN EXPECT FROM US

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do backed by access to leading AI tools so you can work smarter, not harder

SALARY RANGE:
$130,000-$160,000
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.
GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.
At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.
GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.