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Remote Wfm Jobs (NOW HIRING)

M7 Health

Deployment Strategist, UKG/Kronos

$124K - $160K/yr

Remote Hybrid ⌚ Full-time About M7 Health M7 Health is the AI-powered workforce operations ... Lead requirements-gathering sessions with health system WFM and IT teams to map pay rules ...

Andgo Systems

Enterprise Sales Executive

Denver, CO · Remote

Remote (US) Travel: Occasional (Strategic travel for key deal milestones) The Mission From large ... You understand the WFM landscape. While experience with UKG is a significant plus, we value the ...

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is ... Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ...

AO Globe Life

Work From Home Entry Level Position

Remote Position - Licensing Support Included #newhiring #workfromhome #aifriendly #remote #flexiblework #WFM #DigitalNomad #RemoteJobs #OnlineJobs #VirtualAssistant #RemoteWork #FlexibleWork #Jobs ...

DocGo

SteadyMD Workforce AI Optimization Analyst

$72K - $78K/yr

Remote Employment Type: Full-time, exempt Salary Range: $72,000-$78,000 Benefits: Medical, Dental ... Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls). * Support ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... Minimum of two years of experience performing WFM-related functions (specifically real-time ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... Minimum of two years of experience performing WFM-related functions (specifically real-time ...

Miratech

Solutions Architect

$54 - $71.25/hr

Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Solutions Architect

$64.50 - $85/hr

Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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How much do remote wfm jobs pay per year?

As of Jun 8, 2026, the average yearly pay for remote wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Wfm position, and why are they important?

To thrive as a Remote WFM (Workforce Management) professional, you need strong analytical abilities, advanced proficiency in forecasting and scheduling, and a solid understanding of call center operations, typically supported by relevant experience or a degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Verint, or Genesys, as well as advanced Excel skills or similar data analysis tools, is commonly required, and industry certifications can be advantageous. Excellent communication, attention to detail, adaptability, and problem-solving skills help you effectively coordinate with remote teams and respond to changing business needs. These skills are vital to optimize staffing efficiency, maintain service level goals, and support smooth remote operations in fast-paced environments.

What is a Remote WFM job?

A Remote WFM (Workforce Management) job involves managing and optimizing workforce resources for a company, typically in a remote or virtual environment. Responsibilities may include forecasting workload, scheduling staff, monitoring real-time activities, and ensuring operational efficiency. These roles are common in industries like customer service, call centers, and tech support, where maintaining workforce productivity is essential. Remote WFM professionals use data analysis and workforce planning tools to align staffing with business needs while ensuring employee engagement and efficiency.

What are some common challenges faced by Remote WFM professionals, and how can they be addressed?

Remote WFM professionals often face challenges such as coordinating across different time zones, managing last-minute staffing changes, and ensuring clear communication with dispersed teams. Staying organized and maintaining up-to-date workforce data can be demanding in a virtual environment, but leveraging advanced WFM software and establishing standardized processes can help streamline workflows. Regular check-ins with team leaders, proactive communication, and continuous learning about industry best practices enable WFM specialists to respond quickly to fluctuating demands. Adapting to the dynamic nature of remote operations is key to successfully supporting service goals and business efficiency.

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Remote Wfm jobs near you
Workforce Management Planner (Remote, India Based)

Workforce Management Planner (Remote, India Based)

Arise Virtual Solutions

Miramar, FL • On-site, Remote

Full-time

Posted 12 days ago

Job description

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements.
Responsibilities
  • Use Client/Internal forecast to calculate FTE/Hour's requirement using techniques such as straight line & Erlang-C depending on client model. (Line Attainment vs Service Level)
  • Ability to lead capacity planning discussions & provide recommendations to internal & external stake holders (remotely / in person meetings as needed).
  • Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns in partnership with internal / external customers.
  • Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals using Capacity planning file maintained + reviewed every week.
  • Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc)
  • Evaluate medium to long term capacity planning models to ensure that future demand can be met by client and line of business.
  • Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads.
  • Participates in long term strategic planning and the formulation of goals. Manages projects, and programs in support of those goals.
  • Does what if planning scenario's, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels
  • Organizes and develops workforce management manuals & documentations as needed

Reports to:
  • WFM Portfolio Manager

Qualifications & Requisites:
  • At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster.
  • Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Anaplan or industry best in class WFM capacity planning platform will be an added advantage).
  • Hands-on experience and familiarity with workforce management and ACD systems, (i.e. Avaya, TCS, IEX, Verint, Teleopti etc)
  • Proven analytical and problem-solving skills with attention to detail and accuracy.
  • Superior verbal, written and interpersonal communication skills.
  • Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs.
  • Ability to manage multiple projects simultaneously & work under stringent deadlines.
  • Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets.
  • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation.
  • Ability and willingness to work flexible shifts‚ as necessary‚ after hours & weekends if required.

Success Measures
  • Achievement of WFM capacity planning goals laid out.
  • Achievement of WFM KPI's as per scorecard defined.
  • Customer satisfaction for internal and external customers

When smart, creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Apply