Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... HDI Desktop Support Technician certification. * Experience with AirWatch/Workspace ONE MDM
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... HDI Desktop Support Technician certification. * Experience with AirWatch/Workspace ONE MDM
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment ... Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment ...
Quick apply
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment ... Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment ...
Help Desk Analyst Remote
Phoenix, AZ · Remote
$21 - $28.75/hr
Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...
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Help Desk Analyst Remote
Phoenix, AZ · Remote
$21 - $28.75/hr
Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...
Help Desk Specialist
Doral, FL · On-site +1
$52K - $108K/yr
Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical ...
Help Desk Specialist
Doral, FL · On-site +1
$52K - $108K/yr
Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Copier Support Desk Technician
Minnetonka, MN · Remote
$19.10 - $27.70/hr
The Copier Support Desk Technician I is responsible for providing quality services and solutions to ... You will provide first level remote technical support for copiers, printers, multifunction devices ...
Copier Support Desk Technician
Minnetonka, MN · Remote
$19.10 - $27.70/hr
The Copier Support Desk Technician I is responsible for providing quality services and solutions to ... You will provide first level remote technical support for copiers, printers, multifunction devices ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Help Desk Lead
Doral, FL · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...
Help Desk Lead
Doral, FL · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...
Help Desk Analyst - Trenton, NJ(Remote)
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Help Desk Analyst - Trenton, NJ(Remote)
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
... junior technicians, ensuring consistent service quality Provide onsite and remote support for ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
... junior technicians, ensuring consistent service quality Provide onsite and remote support for ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... junior technicians, ensuring consistent service quality * Provide onsite and remote support for ...
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... junior technicians, ensuring consistent service quality * Provide onsite and remote support for ...
Helpdesk Technician
Tulsa, OK · Remote
$20 - $24/hr
Helpdesk Technician Industry: Oil & Gas Location: Tulsa, OK Assignment Type: Direct Hire Pay: $20 ... remote users and field personnel Qualifications: * 1-3 years of IT support, help desk, desktop ...
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Helpdesk Technician
Tulsa, OK · Remote
$20 - $24/hr
Helpdesk Technician Industry: Oil & Gas Location: Tulsa, OK Assignment Type: Direct Hire Pay: $20 ... remote users and field personnel Qualifications: * 1-3 years of IT support, help desk, desktop ...
SERVICE DESK TECHNICIAN 1 Purpose Our clients rely on the IT services we provide so they can serve ... Increasing client confidence through timely, professional, friendly, and knowledgeable remote ...
Quick apply
SERVICE DESK TECHNICIAN 1 Purpose Our clients rely on the IT services we provide so they can serve ... Increasing client confidence through timely, professional, friendly, and knowledgeable remote ...
Help Desk- Tier I
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...
Help Desk- Tier I
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...
Remote ISP Support Technician
Cedar Rapids, IA · Remote
$15.50/hr
Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...
Remote ISP Support Technician
Cedar Rapids, IA · Remote
$15.50/hr
Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
... Technician II upon successful completion of defined training milestones. Full-time remote position ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
... Technician II upon successful completion of defined training milestones. Full-time remote position ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
Helpdesk Support
East Hartford, CT · Remote
$19.75 - $26.50/hr
Technical proficiency in Help Desk requirements and methodologies. * Experience with remote ... weekend work will come up. Benefits Why join us? Work that saves lives You'll keep the Help Desk ...
Helpdesk Support
East Hartford, CT · Remote
$19.75 - $26.50/hr
Technical proficiency in Help Desk requirements and methodologies. * Experience with remote ... weekend work will come up. Benefits Why join us? Work that saves lives You'll keep the Help Desk ...
... system, remote support tools, and walk-in inquiries. • Diagnose user-reported issues, assign ... Required : • 2-4 years minimum Help Desk Administration experience. • Be able to exercise a ...
... system, remote support tools, and walk-in inquiries. • Diagnose user-reported issues, assign ... Required : • 2-4 years minimum Help Desk Administration experience. • Be able to exercise a ...
Remote Weekend Help Desk Technician information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do remote weekend help desk technician jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for remote weekend help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
More about Remote Weekend Help Desk Technician jobs
What cities are hiring for Remote Weekend Help Desk Technician jobs?
Cities with the most Remote Weekend Help Desk Technician job openings:
What are the most commonly searched types of Weekend Help Desk Technician jobs?
The most popular types of Weekend Help Desk Technician jobs are:
What states have the most Remote Weekend Help Desk Technician jobs?
States with the most job openings for Remote Weekend Help Desk Technician jobs include:
What job categories do people searching Remote Weekend Help Desk Technician jobs look for?
The top searched job categories for Remote Weekend Help Desk Technician jobs are:
Full-time
Re-posted 27 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Governmentprovided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.