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Remote Vp Customer Experience Jobs (NOW HIRING)

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$204K - $258K/yr

The Vice President-Customer Support is an executive leader with full P&L responsibility ... Experience in leading a geographically diverse and remote work force. * Demonstrated experience in ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

Customer journey oversight - ensuring a consistent, high-quality experience from onboarding through ... Remote - US Compensation range reflect base compensation. This job is also eligible for commission.

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... remote/field environments Preferred Qualifications * Experience in energy, defense, telecom ...

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

This leader will be responsible for delivering an exceptional client experience, driving retention ... WellRight is based in Chicago with a remote team distributed across the country. We are dedicated ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position ... Proven experience managing relationships with Fortune 500 brands. * Exceptional ability to lead ...

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position ... Proven experience managing relationships with Fortune 500 brands. * Exceptional ability to lead ...

Armada

VP, Customer Engineering

OR · On-site +1

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... remote/field environments Preferred Qualifications * Experience in energy, defense, telecom ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position ... Proven experience managing relationships with Fortune 500 brands. * Exceptional ability to lead ...

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position ... Proven experience managing relationships with Fortune 500 brands. * Exceptional ability to lead ...

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Partner closely with Product to strengthen the onboarding experience for KeyData's core product so ... Flexible PTO policy Fully remote position (Preference given to those in the Dallas/Ft.Worth area ...

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Partner closely with Product to strengthen the onboarding experience for KeyData's core product so ... Flexible PTO policy Fully remote position (Preference given to those in the Dallas/Ft.Worth area ...

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Remote Vp Customer Experience information

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$79.5K

$163.2K

$262K

How much do remote vp customer experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote vp customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Vp Customer Experience vs Remote Customer Service Director?

AspectRemote Vp Customer ExperienceRemote Customer Service Director
ResponsibilitiesOversees overall customer experience strategy, customer journey, and satisfaction metricsManages customer service teams, handles escalations, and ensures service quality
Required SkillsCustomer experience management, leadership, data analysis, strategic planningCustomer service operations, team management, communication skills
Work EnvironmentExecutive-level, cross-departmental collaboration, strategic focusOperational, team management, customer interaction
Common UsageUsed in larger organizations focusing on holistic customer experienceUsed in organizations emphasizing direct customer service management

The Remote Vp Customer Experience focuses on strategic oversight of the entire customer journey, while the Remote Customer Service Director manages day-to-day customer service operations. Both roles require strong leadership and communication skills, but the VP role is more strategic and cross-functional, whereas the Director role is more operational and team-focused.

More about Remote Vp Customer Experience jobs

What cities are hiring for Remote Vp Customer Experience jobs?

Cities with the most Remote Vp Customer Experience job openings:

What are the most commonly searched types of Vp Customer Experience jobs?

The most popular types of Vp Customer Experience jobs are:

What states have the most Remote Vp Customer Experience jobs?

States with the most job openings for Remote Vp Customer Experience jobs include:

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The top searched job categories for Remote Vp Customer Experience jobs are:

Remote Vp Customer Experience jobs near you
Infographic showing various Remote Vp Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Sago

Woodbridge, NJ • On-site, Remote

$139K - $179K/yr

Full-time

Posted 17 days ago

Job description

POSITION SUMMARY
The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.
The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.
KEY JOB RESPONSIBILITIES
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

Requirements
CORE COMPETENCIES
  • Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, and operational delivery across market research programs.
  • Ability to translate quantitative research needs into scalable client solutions and operational processes.
  • Strong customer-first mindset with a passion for delivering exceptional client experiences.
  • Strategic and operational leadership skills.
  • Financial and commercial acumen.
  • Proven ability to lead teams in fast-paced, high-growth environments.
  • Strong communication, relationship-building, and problem-solving skills.
  • Process improvement and change management expertise.
  • Ability to balance strategic thinking with hands-on execution.
  • Results-oriented with a focus on continuous improvement.

QUALIFICATIONS
Education
  • Bachelor's degree in Business, Marketing, Operations, or a related field required.
  • Master's degree preferred.

Experience
  • 15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry.
  • Strong knowledge of quantitative research methodologies, insight community management, sample design, feasibility, panel recruitment, and project delivery.
  • Experience managing and developing high-performing teams.
  • Demonstrated success improving customer retention, satisfaction, and business growth.
  • Experience contributing to panel recruitment, sample strategy, feasibility, or vendor management initiatives preferred.
  • Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight.
  • Experience supporting a rapidly growing business and scaling operational processes to meet increased demand.
  • Strong client relationship management and stakeholder engagement skills.

Currently candidates will be considered from the US or Canada.
FocusGroupJobs logo

About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

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