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Remote Vp Customer Experience Jobs (NOW HIRING)

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

  • Retirement

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

Cable One

Vice President, Customer Retention & Lifecycle Management

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ ... Experience leading data-driven segmentation, predictive churn modeling, journey orchestration ...

Zus Health

VP, Customer Success

Charleston, WV · Remote

$200K - $240K/yr

We're a remote first company and this person should be comfortable in a hybrid setup where they are ... Proven experience in an account management or customer success function within a healthcare ...

Mondo

Vice President, Client Experience

Manhattan, NY · Remote

$200K - $250K/yr

Remote with 20-25% travel; Eastern Time preferred Start Date Is: ASAP Duration: Permanent ... Develop scalable support models for approximately 17,000 customers who are not supported through ...

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Remote Vp Customer Experience information

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$79.5K

$163.2K

$262K

How much do remote vp customer experience jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote vp customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Vp Customer Experience vs Remote Customer Service Director?

AspectRemote Vp Customer ExperienceRemote Customer Service Director
ResponsibilitiesOversees overall customer experience strategy, customer journey, and satisfaction metricsManages customer service teams, handles escalations, and ensures service quality
Required SkillsCustomer experience management, leadership, data analysis, strategic planningCustomer service operations, team management, communication skills
Work EnvironmentExecutive-level, cross-departmental collaboration, strategic focusOperational, team management, customer interaction
Common UsageUsed in larger organizations focusing on holistic customer experienceUsed in organizations emphasizing direct customer service management

The Remote Vp Customer Experience focuses on strategic oversight of the entire customer journey, while the Remote Customer Service Director manages day-to-day customer service operations. Both roles require strong leadership and communication skills, but the VP role is more strategic and cross-functional, whereas the Director role is more operational and team-focused.

More about Remote Vp Customer Experience jobs

What cities are hiring for Remote Vp Customer Experience jobs?

Cities with the most Remote Vp Customer Experience job openings:

What are the most commonly searched types of Vp Customer Experience jobs?

The most popular types of Vp Customer Experience jobs are:

What states have the most Remote Vp Customer Experience jobs?

States with the most job openings for Remote Vp Customer Experience jobs include:

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The top searched job categories for Remote Vp Customer Experience jobs are:

Remote Vp Customer Experience jobs near you
Infographic showing various Remote Vp Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Experience

Workiva, Inc.

Remote

$141K - $181K/yr

Full-time

Retirement

Re-posted 6 days ago

Workiva rating

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 244 rated software companies

Job description

About the Role
Reports to: SVP Success, Support & Enablement
We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and Digital Engagement teams. This leader will be responsible for shaping a unified, digital-first customer experience that accelerates value, scales efficiently, and delights customers at every moment of their journey.
This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success. Together they will define and deliver a consistent, proactive, and outcome-based experience across all customer segments.
The ideal candidate brings deep expertise in:
  • High-scale, multi-channel Customer Support operations
  • Digital-first customer experience strategy
  • Scaled Enablement (customer learning, field & product readiness)
  • Online Community programs and user-led engagement
  • Customer communications and lifecycle messaging
  • AI-powered experiences, content strategy & governance and automation
  • Building a unified customer experience operating model across functions

Responsibilities
Customer Support & Service Operations
  • Lead a global, multi-tier Technical Support organization focused on high-quality, omnichannel support experiences.
  • Drive operational excellence through rigorous metrics (CSAT, CES, deflection, FRT, FCR, utilization, cost-to-serve)
  • Expand and optimize self-service and hybrid experiences, AI-assisted support workflows, and automated troubleshooting.
  • Partner closely with Product and Engineering to resolve escalations and influence roadmap priorities.

Customer & Field Enablement
  • Oversee Customer Enablement, including onboarding programs (in partnership with VP Solution Success), learning paths, curriculum design, certification, and scalable education experiences.
  • Lead Field Enablement to ensure CSMs, Solution Success, Support Engineers and supporting teams are equipped with the skills, messaging, and tools to drive adoption and deliver value.
  • Build an integrated enablement strategy that aligns product launches, success motions, and customer lifecycle milestones.

Digital Experience & Scaled Programs
  • Build a digital-first experience strategy leveraging automation, in-product guidance, campaigns, webinars, and AI-powered journeys.
  • Own scaled content and knowledge management across CX (KCS, LMS, taxonomy, search optimization, content freshness).
  • Partner with Product, Marketing, and Customer & Solution Success to deliver cohesive digital programs that reduce friction and accelerate time-to-value.

Community Leadership
  • Lead the strategy for our online customer community-expanding user-led engagement, best practice sharing, thought leadership, and peer-to-peer problem-solving.
  • Develop community programs that fuel product adoption, reduce support volume, and mobilize customer advocates.

Customer Communications
  • Oversee customer-facing communications, including release notes, product updates, incident communications, migrations, and lifecycle messaging.
  • Ensure communications are clear, timely, consistent, and aligned across Support, Success, Product, and Marketing.
  • Establish a governance model for customer communications to ensure quality and reduce noise.

CX Strategy & Operations
  • Define and operationalize a unified CX operating model built on simplicity, consistency, and scale.
  • Partner with Customer & Solution Success leadership to create seamless transitions and shared insights across Support, Digital, Community, and Success teams.
  • Drive insight-to-action loops by leveraging C360 intelligence, product telemetry, support analytics, and customer feedback.
  • Lead capacity planning, workforce management, tooling strategy, process excellence, and CX-level metrics.

People Leadership
  • Develop a high-performing, diverse global team with strong leadership at all levels.
  • Foster a culture of collaboration, customer obsession, data-driven decision-making, and continuous improvement.
  • Champion AI adoption and digital fluency across all teams to improve productivity and customer outcomes.

Qualifications
  • 15+ years of experience in Customer Experience, Support, Enablement, or related SaaS leadership roles.
  • Proven success running large-scale, multi-channel support organizations and/or digital CX programs.
  • Demonstrated expertise in customer education, learning design, and field readiness.
  • Experience building and scaling thriving online communities.
  • Strong background in customer communications, ideally in SaaS or complex product environments.
  • Deep understanding of digital engagement, automation, AI-powered support, and scaled success motions.
  • Strong operational acumen with the ability to build processes, systems, and operating rhythms that scale.
  • Highly empathetic leader with excellent communication, executive presence, and cross-functional influence with Product, Engineering, Marketing and Business Technology leaders.
  • A passion for building simple, intuitive experiences that help customers realize value quickly.

Working Conditions & Physical Requirements
  • Reliable internet access for any period of time working remotely, not in a Workiva office.

How You'll Be Rewarded
✅ Salary range in the US: $231,800.00 - $301,200.00
✅ A discretionary bonus typically paid annually
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you'll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you're energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we'd love to meet you.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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