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Remote Voip Technical Support Jobs in Raleigh, NC

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Understand technical support engineer workflows and identify improvement opportunities. * Drive evolution of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and ...

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

Ascent Placement Partners

Be Seen First

Remote Software Engineer - Technical Advisor

Durham, NC · Remote

$150/hr

Remote Software Engineer - Technical Advisor $150.00 USD/hour | 100% Remote (USA Only) | Mostly ... This mostly asynchronous role may be supported from anywhere in the USA - only . Role Details: Job ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

OCT / NOV Position Overview C4 Technical Services is seeking customer-focused and compassionate ... Provide professional, empathetic, and solution-oriented customer support. * Perform additional ...

SOLV Energy

HV SCADA Engineer II (Remote)

Raleigh, NC · On-site +1

Provide technical support fordiversesubstationequipment configurations. * Communicate effectively ... recruiter. #LI-Remote Job Number: J13131 If you're interested in a meaningful career with a ...

DoiT

Senior Technical Content Writer

Raleigh, NC · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Raleigh, NC

Remote Voip Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote voip technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote voip technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in Raleigh, NC?

The most popular types of Voip Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Voip Technical Support jobs in Raleigh, NC?

For Remote Voip Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Voip Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Voip Technical Support jobs?

Cities near Raleigh, NC with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in Raleigh, NC as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 21% In-person, and 79% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Technical Account Manager - USA

Raleigh, NC • On-site, Remote

VAST Data
Software Development • 201 - 500 employees
Learn more about VAST Dataexternal

Full-time

Re-posted 9 days ago

Key responsibilities

  • Manage customer installations, upgrades, break-fix, and expansions to ensure smooth onsite engagements.

  • Build trusted customer relationships and respond to technical support issues efficiently.

  • Lead and coordinate customer review meetings and advocate for customer needs and feature requests.

Job description

Description
VAST Data is looking for a Customer Success Manager to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a member of the Customer Success team you will be You will be a part of VAST "Flight Crew" for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer. As the Customer Success Manager, you will regarded by customers as the 'one-hand-to-shake' for all things, post-sale. You will be a member of the virtual account team (Sales, SE as the proverbial 'quarterback' for the account. You will be conversant and knowledgeable in the VAST Data product, you'll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively.
  • Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly., partnering with Sales, Professional Services and sometimes external partners.
  • Lead and coordinate weekly, monthly, and quarterly customer review meetings.
  • Understand and advocate for customer use cases, unique requirements and needs.
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ensure account teams are kept aware of status and activities.
  • Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Customer obsessed.
  • Self-starter. You don't wait for direction. You know what to do in order to take care of the customer.
  • Ability to manage your own time. We're a growing global team and a fully remote company.
  • Highly organized. We track everything in tickets and dashboards.
  • Ability to context-switch in a fast-paced, changing environment
  • Excellent business written and verbal technical communication and presentation skills.
  • Ability to deftly manage and defuse hot customer situations.
  • Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
  • An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Be flexible. We're a growing company. Your responsibilities will change and evolve based on the needs of the business.
  • Team player. Don't be a jerk. Disagree and commit.

Apply