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Remote Voip Technical Support Jobs in Virginia (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Maximus

Customer Service Representative - Help Desk Support

VA · On-site +1

$17 - $21.75/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... a technical liaison to project managers as needed. - Assist in providing support to project ...

ManTech International

Remote Support Technician

Mclean, VA · On-site

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience resolving technical problems and answering queries via telephone or self-service ...

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · Remote

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Provide advanced technical support for internal GovCon systems and designated external customers

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · Remote

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Provide advanced technical support for internal GovCon systems and designated external customers

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Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in Virginia?

The most popular types of Voip Technical Support jobs in Virginia are:

What are popular job titles related to Remote Voip Technical Support jobs in Virginia?

For Remote Voip Technical Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Virginia look for?

The top searched job categories for Remote Voip Technical Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Voip Technical Support jobs?

Cities in Virginia with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 3% Hybrid, and 97% Remote job distribution.

Regional Technical Sales Consultant

Hitachi

South Boston, VA • Remote

$114K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Location:

Remote - Tennessee, United States of America

Job ID:

R0110193

Date Posted:

2025-11-03

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

Yes

Job Description:

The Opportunity

Join Hitachi Energy's Service Business as a Technical Sales Consultant, where you'll bridge the gap between our sales teams and customers across the North East, South Central, and Western USA regions. In this role, you'll travel to customer sites, identify and develop service opportunities, and deliver solutions for power transformers and high-voltage (HV) breakers. Your expertise in technical competencies, especially in assembly, digital monitoring equipment, electrical testing, controls, repairs, modifications, LTC's, oil processing, oil testing, and breaker mechanisms-will be essential as you help customers define project scopes, review technical specifications, and ensure the reliability and modernization of the power grid. Candidates currently based in these regions are strongly preferred.

Location: North East, South Central, or Western United States (preferred).


How you'll make an impact

  • Lead on-site assessments and technical consultations to identify service opportunities and develop tailored solutions for grid assets.

  • Provide technical support on electrical testing, controls, and oil processing to support customer decision-making.

  • Collaborate with engineering, safety, and planning teams to deliver seamless project execution and customer satisfaction.

  • Provide technical support on proposals, scopes, and quotes that address customer needs and drive service sales growth.

  • Build and maintain strong relationships with key stakeholders in utilities, EPCs, and industrial sectors.

  • Provide technical support on field activities, generate detailed reports, and maintain accurate records in CRM systems.

  • Represent Hitachi Energy at industry events, sharing insights and building market presence.

  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.


Your background

  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

  • High school diploma or GED equivalent required.

  • Minimum 10+ years' experience working in the field on transformers and high-voltage breakers, preferably with at least 4+ years as a field crew leader.

  • Demonstrated ability to interpret blueprints, drawings, and schematics.

  • Advanced computer skills in Microsoft Office; ability to learn and use CRM platforms such as Salesforce.

  • Strong written and verbal communication skills, with a customer-focused approach.

  • Willingness to travel to customer sites (50-60% travel) and operate company vehicle/equipment, comfortable working in substation environments.


More about us

At Hitachi Energy, you'll collaborate with industry experts, work with cutting-edge grid technologies, and have meaningful opportunities for personal and professional growth.

  • Opportunities to work on innovative technologies that shape the future of energy.

  • A collaborative environment with experienced professionals across the power industry.

  • Access to learning platforms and career development programs.

  • Competitive health and retirement benefits.

  • Paid leave and flexible work arrangements.

Location: North East, South Central, or Western United States (preferred).

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Pay Transparency Notice (California Applicants Only):
The expected salary range for this position is $114,000 to $150,000 annually. Actual compensation will be based on a variety of factors including experience, education, and location. This position may also be eligible for additional compensation such as bonuses or incentives, as well as a comprehensive benefits package.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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