Remote Union Researcher Jobs (NOW HIRING)

Fibre Federal Credit Union is an EEO Employer - M/F/Disability/Protected Veteran Status
Remote DepositSpecialist
Located at our Longview, WA office (This is not a remoteposition)
Fibre Federal Credit Unionoffers a vibrant, exciting, and challenging workplace in the fast-pacedfinancial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.
Fibre Federal Credit Union is seeking a Remote Deposit Specialist to work outof our Longview, WA office.
Wage Range: $20.78 - $32.47
* The range above allows our employees roomfor growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first halfof the range. Compensation decisions are determined using factors such asrelevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individualqualifications.
BENEFITS
• Competitive Salary
• Benefits Package including: 100% employer paid health, dental,vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company
PRIMARY FUNCTION
The Remote DepositSpecialist is responsible for the daily monitoring and verification of mobile,ATM, ITM, and Merchant Remote Deposit Capture (RDC) items, including depositsflagged for negotiability concerns, fraud risk, or holds.
This role reviews items forpotential fraud, researches and responds to member and legal requests, providescopies of Credit Union records and documents, and processes items received forcollection, including foreign checks.
The position supports membersand internal departments through direct and indirect service channels byassisting with check processing, research, troubleshooting, and paymentservices inquiries. It also maintains working knowledge of electronic services suchas Zelle, Bill Pay, and Merchant RDC.
This role works closely withmembers and frontline employees to ensure accurate transaction processing,identify suspicious activity, and support risk management and fraud preventionefforts.
SPECIFIC RESPONSIBILITIES
• Review and verify merchant, mobile, ATM, andITM deposits for negotiability, fraud risk, and hold requirements;evaluate and release holds as appropriate.
• Review and fulfill members, employees, andlegal research requests by providing copies of requested documents and applyingapplicable research fees.
• Work directly and indirectly with members,staff, and management to investigate, troubleshoot, and resolve issues relatedto card, check, and digital payment services while providing prompt,professional support to members and internal staff via phone and electronicchannels.
• MonitorMerchant Remote Deposit Capture (RDC) deposits daily,review for accuracy and variances, and make corrections as needed.
• Review and resolve outstanding PaymentServices ticket queue items, ensuring accurately and timely.
• Monitor, review, and process outgoing wirerequests submitted in branch and online banking channels.
• Research and resolve member and staffinquiries while supporting daily operations for card, check, and digitalpayment services. This includes troubleshooting and resolving issues related todraft clearing, card services, RDC, stop payments, Bill Pay, Zelle, A2Atransfers, wires, and ATM/ITM disputes.
• Provide backup support for departmentalfunctions as assigned.
• Apply sound judgment and risk analysis tosupport fraud prevention, operational accuracy, and loss mitigation.
• Provide high-quality, prompt, professional,and friendly service to members, staff, and the management team through allcommunication channels, including phone, teams, secured messaging, andin-person.
• Follow all policies, procedures, andregulatory requirements.
• Perform other duties as assigned bymanagement.
POSITION QUALIFICATIONS
• Work Independently - Work independently andmaintain control/oversight of all assigned tasks and responsibilities.
• Problem Solving - The individual identifiesand resolves problems in a timely manner and gathers and analyzes informationskillfully.
• Interpersonal Skills - The individualmaintains confidentiality, remains open to others' ideas, and exhibitswillingness to try new things.
• Team Player - Must be a strong team playerwith an outgoing, positive, can-do attitude and be comfortable withcontinuously changing opportunities and priorities.
• Oral Communication - The individual speaksclearly and persuasively in positive or negative situations. The individualmaintains ongoing communication with Department Manager concerning activitiesof the department as well as needs or problems and keeps them informed of allpertinent problems, irregularities, new developments, changes, and otherimportant information.
• Written Communication - The individual editswork for spelling and grammar, presents numerical data effectively, and canread and interpret written information.
• Planning/Organizing - The individualprioritizes and plans work activities, uses time efficiently, and developsrealistic action plans.
• Quality Control - The individualdemonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability - The individual isconsistently at work and on time (except for those cases protected by law whichare outlined in the employee guide), follows instructions, responds toManagement direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - Theindividual sets an example in observing (following) Credit Union policy andapplicable Standard Operating Procedures, as well as those in the EmployeeGuide.
APPLICANT REQUIREMENTS
Possess high school diploma or equivalent
Experience -Two years of financial services experience orequivalent. Previous payment processing experience is preferred.
Must be bondable
Learn more about Fibre Federal Credit Union and TLC Credit Unionat our website: www.fibrecu.com
All offers for employment with Fibre Federal Credit Union arecontingent upon the candidate having successfully completed a background check,credit check, and drug screening.
We are an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, protected veteran status, or any other characteristicprotected by law.
Please visit our careers page to see more job opportunities.