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Remote Tier 3 Support Jobs in Raleigh, NC (NOW HIRING)

Seasoned Recruitment

Psychiatrist

Raleigh, NC · Remote

Psychiatrist We are seeking a dedicated Psychiatrist to join our team in a fully remote, 1099 ... Our comprehensive back-office support team handles all administrative tasks, including billing ...

Seasoned Recruitment

Psychiatrist

Raleigh, NC · Remote

Psychiatrist We are seeking a dedicated Psychiatrist to join our team in a fully remote, 1099 ... Our comprehensive back-office support team handles all administrative tasks, including billing ...

Seasoned Recruitment

Psychiatrist

Durham, NC · Remote

Psychiatrist We are seeking a dedicated Psychiatrist to join our team in a fully remote, 1099 ... Our comprehensive back-office support team handles all administrative tasks, including billing ...

Seasoned Recruitment

Psychiatrist

Durham, NC · Remote

Psychiatrist We are seeking a dedicated Psychiatrist to join our team in a fully remote, 1099 ... Our comprehensive back-office support team handles all administrative tasks, including billing ...

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · On-site +1

$111K - $133K/yr

Tier One Technologies is seeking a Data Engineer to support our US Government client with data ... This remote contract-to-hire position will be originated in Raleigh, NC. * SELECTED CANDIDATES ...

Directive

Meta Strategist (Remote US)

Raleigh, NC · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Serve as direct support to client contacts * Weekly communication with any vendors or operational ...

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All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Raleigh, NC

Remote Tier 3 Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote tier 3 support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote tier 3 support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Raleigh, NC? For Remote Tier 3 Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Raleigh, NC look for? The top searched job categories for Remote Tier 3 Support jobs in Raleigh, NC are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
ServiceNow Platform Administrator (Remote)

ServiceNow Platform Administrator (Remote)

A.C. Coy

Raleigh, NC • Remote

Other

Re-posted 11 days ago

Job description

Overview
  • Tier One Technologies is seeking a certified ServiceNow Platform Administrator to support our US Government client.
  • This remote contract-to-hire position will be located in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
  • Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements.
  • Administer users, groups, roles, ACLs, and overall platform configuration.
  • Manage platform updates, patches, releases, instance clone activities, and upgrades.
  • Monitor platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistance.
  • Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
  • Perform monthly ServiceNow SOX audit activities as defined by the company.
  • Maintain ServiceNow foundation data and ensure data quality.
  • Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed.
  • Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
  • Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews.
  • Confirm that all configurations conform to company's standards.
  • Implement assigned Change Requests.
  • Perform CAT/functionality tests prior to production implementations.
  • Support system interfaces, eBonding, and internal services (e.g., eAccess).
  • Coordinate and support integration between ServiceNow and other enterprise systems.
  • Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
  • Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
  • Provide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management.
  • Provide Change Management administration, oversight, and operational support.
  • Perform Risk Management oversight.
  • Unit test systems and provide SIT/CAT plans and assistance.
  • Support Automated Test Framework (ATF), regression testing, and customer acceptance testing.
  • Document and verify that all work meets company's standards.
  • Act as an escalation point for ServiceNow support for end-user inquiries and consultation.
  • Perform application and end-user support; serve as a ServiceNow Subject Matter Expert (SME).
  • Provide ServiceNow education and training to end users and stakeholders.
  • Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
  • Provide new development requirements as needed.
Qualifications
  • A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
  • 8+ years of experience in IT support, systems administration, or a related technical field.
  • Current ServiceNow System Administrator certification is required.
  • ITIL certification is preferred.
  • Hands-on experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and CMDB (Configuration Management Database).
  • Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
  • Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
  • Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
  • Experience monitoring platform performance, instance health, and maintenance activities.
  • Experience supporting integrations between ServiceNow and other enterprise systems.
  • Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
  • Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
  • Experience providing end-user support, training, and operational guidance.
  • Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
  • Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
  • Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
  • Knowledge and experience with SDLC practices and Agile methodologies.
  • Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM).
  • Knowledge and experience of Problem and Risk Management.
  • Ability to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution quality.
  • Proficiency in MS Office Suite.
  • Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences.
  • Strong facilitation skills to lead discussions across multiple groups and technical development teams.
  • Must be able to obtain a Position of Public Trust Clearance.
  • Must be a US Citizen or have US Permanent Residence status (Green Card).
  • Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
Employment Type: OTHER
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About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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