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Remote Tier 2 Support Jobs in Springfield, MO (NOW HIRING)

Technology Transactions Counsel

Springfield, MO ยท On-site +1

$350K - $410K/hr

Experience at a top-tier law firm focused on technology transactions, commercial agreements, or IP ... support a high-performing, remote-first workforce. micro1 is an equal opportunity employer. All ...

... tier consulting firm (McKinsey, BCG, Bain, or similar) or a high-growth startup. This is a remote ... Support strategic planning, reporting, and forecasting processes Qualifications: * Bachelor ...

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote tier 2 support in Springfield, MO is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Springfield, MO?

For Remote Tier 2 Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Springfield, MO look for?

The top searched job categories for Remote Tier 2 Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Remote Tier 2 Support jobs?

Cities near Springfield, MO with the most Remote Tier 2 Support job openings:

Remote Licensed Mental Health Counselor (LMHC)

Healious Psychiatry

Ozark, MO โ€ข Remote

$80K - $90K/yr

Full-time

Medical, Dental, Vision

Posted 19 days ago


Key responsibilities

  • Conduct thorough mental health evaluations and risk assessments to understand each patient's needs.

  • Create and implement individualized treatment plans using therapeutic modalities such as CBT, DBT, and trauma-informed approaches.

  • Engage in crisis intervention and stabilization to support clients experiencing acute mental health crises.


Job description

Position Overview

Healious Psychiatry is actively seeking a compassionate and skilled Licensed Mental Health Counselor (LMHC) to join our dedicated team as a full-time remote therapist. In this vital role, you will deliver comprehensive mental health care via telehealth, providing therapeutic support to individuals grappling with emotional and behavioral challenges. Your expertise will help guide patients towards improved mental wellness and overall stability, contributing significantly to their quality of life.

About the Organization

Healious Psychiatry is a leading mental health service provider located in Ozark, Missouri, dedicated to transforming lives through accessible and effective mental health care. Our mission revolves around compassion, innovation, and collaboration, ensuring each patient receives personalized treatment tailored to meet their specific needs. By leveraging advanced telehealth technology, we aim to enhance the therapeutic experience and offer our clients a supportive environment conducive to healing.

Work Environment

As a remote workplace, Healious Psychiatry nurtures a collaborative virtual atmosphere that encourages flexibility and productivity. Our therapists have access to state-of-the-art telehealth platforms that facilitate seamless communication with clients. This role provides you with the autonomy to manage your own schedule while working from the comfort of your home, allowing for a healthy work-life balance.

Key Responsibilities
  • Conduct thorough mental health evaluations and risk assessments to understand each patient's unique needs and develop a tailored treatment approach.
  • Create and implement individualized treatment plans that integrate various therapeutic modalities, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and trauma-informed approaches.
  • Engage in crisis intervention and stabilization, effectively providing support to clients experiencing acute mental health crises.
  • Collaborate closely with psychiatrists, social workers, and medical staff to ensure a cohesive and integrated care experience for each patient.
  • Monitor and assess patients' progress regularly, adapting treatment plans based on their evolving needs.
  • Provide educational resources and support to patients and their families, empowering them with knowledge about mental health conditions and coping strategies.
  • Assist in crafting discharge and aftercare plans to sustain patients' progress post-treatment.
  • Remain compliant with all ethical, legal, and facility guidelines relevant to mental health practices to uphold the highest standards of care.
  • Participate in ongoing professional development through training sessions and case consultations to continuously refine your skills.
Patient Population / Client Focus

You will work with a diverse client base, including individuals facing a wide range of mental health disorders, chronic illnesses, and trauma. Our patients vary in age and background, requiring a culturally sensitive approach to care. By providing tailored support, you will play a pivotal role in enhancing their coping mechanisms and fostering resilience in their daily lives.

Qualifications
  • Possession of an active Licensed Mental Health Counselor (LMHC) license in Missouri is a requisite.
  • A Master's degree in Counseling, Psychology, or a related field is necessary to qualify for this role.
  • A minimum of two years of relevant experience in a healthcare or psychiatric setting is preferred.
  • Excellent communication, problem-solving, and advocacy skills are essential for effectively engaging patients.
  • Strong knowledge of HIPAA, ethical guidelines, and Missouri mental health laws to ensure compliance and best practices.
Preferred Experience
  • Experience in crisis intervention, including assessing and managing high-risk behaviors.
  • A track record of working with patients diagnosed with chronic illnesses or various mental health disorders.
  • Familiarity with evidence-based treatment approaches and demonstrated success in implementing these practices.
Compensation and Benefits

Healious Psychiatry offers a competitive compensation package ranging between $80,000 - $90,000 per year, alongside comprehensive benefits that include health, dental, and vision insurance. As part of our commitment to employee well-being, we also provide performance-based incentives and support for ongoing education and professional development.

Career Growth Opportunities

At Healious Psychiatry, we believe in fostering growth within our team. You will have access to professional development workshops, mentorship programs, and opportunities to specialize further within the mental health field. Your contributions are valued, and there are clear pathways for advancement as we support your career objectives.

Why Join Our Team

Becoming a part of Healious Psychiatry means joining a community focused on compassionate care and collaboration. You will be surrounded by supportive colleagues who are dedicated to making a positive impact on the lives of our patients. If you are passionate about mental health and eager to contribute to a progressive health care setting, we encourage you to explore this opportunity with us.

Application Information

If you are interested in making a difference in the mental health field and are ready to join a dynamic team, please apply by submitting your resume and a cover letter detailing your qualifications and experience. We look forward to hearing from you and discussing how you can contribute to the mission of Healious Psychiatry.