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Remote Tier 2 Support Jobs in Springfield, MO (NOW HIRING)

Mercy

Remote Radiologist Mercy Springfield Missouri

Springfield, MO · On-site +1

$291K - $363K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... 2 weeks off. Fellowship training in Emergency imaging is preferred but not required. Candidates ... IT support with 24/7 help desk Position Benefits • $625k - one year guarantee • $50,000 ...

Talkiatry

Psychiatrist

Springfield, MO · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Predictable, W-2 compensation and benefits * Flexible scheduling, control over their schedule ... Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ...

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How much do remote tier 2 support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote tier 2 support in Springfield, MO is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

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Remote Tier 2 Support jobs near you

Remote Radiologist Mercy Springfield Missouri

Mercy

Springfield, MO • On-site, Remote

$291K - $363K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 hours ago

Mercy rating

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

606th of 887 rated healthcare providers

Job description

Find your calling at Mercy!
Mercy Hospital Springfield is seeking full-time BC/BE radiologists to expand their internal evening coverage. This position can be done fully remote working 7p-4a CST as part of a 3-radiologist team covering 1 week on followed by 2 weeks off. Fellowship training in Emergency imaging is preferred but not required. Candidates must be comfortable with neuro MR and CTA.
Mercy Radiology
• Collegial 19-member group of fellowship trained radiologists
• Radiology group provides diagnostic and interventional coverage for level 1 trauma center in Springfield, MO and several smaller rural hospitals
• Hybrid coverage model with both on-site and fully remote radiologists
Position Requires
• Board certified or board eligible at time of appointment
• Fellowship training Emergency Radiology preferred but not required
• Must interpret Neuro CT/CTA and MR/MRA
Position Offers
• Work from the comfort of your home anywhere in the US
• 100% ER/IP exams (no additional out-patient work required)
• 35 weeks of vacation
• Hospital provided workstation and IT support with 24/7 help desk
Position Benefits
• $625k - one year guarantee
• $50,000 commencement bonus and resident/fellow stipends available
• Comprehensive and competitive, day one benefits package including health, dental, vision and generous CME fund
• Retirement plans available with employer matching
• Public Service Loan Forgiveness eligible
• Professional liability insurance included
Your life is our life's work
At Mercy, you can lead the way. Join a team where your passion for patient care meets cutting-edge innovation. As part of an organization rooted in nearly 200 years of compassionate service, you'll help deliver transformative health care experiences while exploring new technologies and shaping the future of medicine. What sets us apart is our unwavering commitment to physician leadership-from the highest levels of our organization to the front lines of care-where physicians and caregivers collaborate, embrace fresh thinking, and drive clinical and operational excellence. If making a difference in your community is why you chose health care, Mercy is where your purpose meets possibility.

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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