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Remote Tier 2 Support Jobs in Springfield, MO (NOW HIRING)

Kids Dental Brands

Supply Chain Specialist

Springfield, MO · On-site +1

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support cost reduction and cost-saving implementation strategies. * Provide daily supply chain ... Job Type: Full-time. Remote * Travel: This is a primarily remote position based in a home office ...

New Day Admin

UKG HRIS Administrator

Springfield, MO · Remote

Springfield, MO, Open to Remote Job Summary New Day Healthcare is seeking an HRIS Administrator to ... This role will oversee the day-to-day configuration, maintenance, and support of UKG to ensure ...

Duckett Ladd LLP

Be Seen First

Tax Consultant

Springfield, MO · Remote

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Springfield, MO or fully remote * $90,000+ base + bonus About us We're a boutique CPA firm built ... supports the life they want to live.

New

Duckett Ladd LLP

Be Seen First

Tax Consultant

Springfield, MO · Remote

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Springfield, MO or fully remote * $90,000+ base + bonus About us We're a boutique CPA firm built ... supports the life they want to live.

New

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All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Springfield, MO

Remote Tier 2 Support information

See Springfield, MO salary details

$13

$23

$40

How much do remote tier 2 support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote tier 2 support in Springfield, MO is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

What are popular job titles related to Remote Tier 2 Support jobs in Springfield, MO?

For Remote Tier 2 Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Springfield, MO look for?

The top searched job categories for Remote Tier 2 Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Remote Tier 2 Support jobs?

Cities near Springfield, MO with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)

FreedomCare

Springfield, MO • On-site, Remote

$16.25 - $21.50/hr

Full-time

Medical, Retirement

Re-posted 4 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

49th of 240 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Springfield, MO.
This is a hybrid role with 4 days remote and 1 day per week in our Springfield, MO office. Monday through Friday 9AM to 6PM WEEKENDS OFF!
Department & Position Overview:
People on our team all possess a real passion for helping people, which is one of our company's core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.
Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Every Day You Will:
  • Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.
  • Provides necessary documentation and requirements with Missouri Medicaid, patients' insurance and the Patient's Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.
  • Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.
  • Provide high-level customer service through one-call resolution, as measured by "no need for additional follow up" demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor.
  • Consistently meets monthly performance metrics of starting patients on Care and call handling
  • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
  • Manage a high open caseload until the enrollment process is complete
  • Consistently meet monthly completed starts of care
  • Provide exceptional customer service and positive experience for potential patients/caregivers
  • Regular communication with a variety of health plans regarding patient benefits and authorizations
  • Navigate multiple systems and portals to determine eligibility and obtain authorization

Ideal Candidate Will Possess:
  • Must be able to commute into Springfield, MO office 1 time a week, this is a hybrid role
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Keen attention to detail, metrics driven, excellent time management skills
  • High empathy and collaborative team player
  • Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

Nice-to-Haves:
  • 2+ years of relevant experience in a similar position is preferred
  • Salesforce experience
  • 2+ years of customer service experience
  • Bilingual in Spanish, or other languages desired
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$20-$23 USD

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