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Remote Tier 2 Support Jobs in Springfield, MO (NOW HIRING)

Revel Staffing

IT Support Supervisor

Springfield, MO · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Headway

Licensed Clinical Social Worker

Springfield, MO · On-site +1

$116.65/hr

Access top-tier rates through our nationwide insurance network. * All-in-One EHR (Free): Includes ... Full Compliance: Stay protected with built-in audit support and ongoing compliance resources.

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Remote Tier 2 Support information

See Springfield, MO salary details

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How much do remote tier 2 support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote tier 2 support in Springfield, MO is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

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Remote Tier 2 Support jobs near you

Licensed Clinical Social Worker (Remote)

Headway

Springfield, MO • On-site, Remote

$116.65/hr

Full-time, Part-time

Re-posted 12 days ago

Job description

Licensed Clinical Social Worker (LCSW) Licensed Clinical Social Worker (LCSW)

Up to $116.65/hour
Fully Remote or In-Person
Flexible Schedule

Pay & Flexibility
  • Hourly Rate: Up to $116.65 per hour.
  • Predictable Income: Guaranteed bi-weekly payments.
  • Total Autonomy: Set your own hours with full control over your availability.
  • Work Your Way: Practice via telehealth, in-person, or a hybrid model.
Launch or Grow Your Private Practice — Stress-Free

Headway is a free platform for Licensed Social Workers that simplifies taking insurance, leading to higher reimbursement rates and fast credentialing. Our free, all-in-one HIPAA-compliant EHR centralizes credentialing, scheduling, documentation, eligibility checks, and automated billing, reducing admin time. Whether you want full-time, part-time, or supplemental income, Headway supports secure virtual and in-person care for solo providers and group practices with guaranteed bi-weekly payments. Grow your practice with insured mental health clients.

What Headway Handles for You

  • Free Credentialing: Get credentialed in multiple states in as little as 30 days.
  • Higher Reimbursement: Access top-tier rates through our nationwide insurance network.
  • All-in-One EHR (Free): Includes scheduling, documentation templates, secure messaging, and automated billing.
  • Full Compliance: Stay protected with built-in audit support and ongoing compliance resources.
  • Broad Coverage: Work with major plans, including Medicare Advantage and Medicaid.
Provider Benefits
  • Rapid Growth: Most providers see their first clients within 2–4 weeks via inbound referrals.
  • Free Continuing Education: Access 150+ hours of complimentary CEUs via Headway Academy.
  • Referral Bonuses: Earn $350 for every licensed provider you refer to the platform.
  • Dedicated Support: Personalized practice partner and administrative back-office assistance.
Requirements
  • Licensure: Fully licensed at the Master’s level or above (LCSW, LICSW, or LCSCW)
  • Credentials: Valid NPI number and active malpractice insurance.

Note: Headway currently supports only fully licensed providers. If you are not yet fully licensed, you’re welcome to reapply once you're fully licensed.

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