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Remote Teller Jobs (NOW HIRING)

Farmers National Bank of Canfield

Virtual Teller

Niles, OH · On-site +1

$14 - $17.50/hr

SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to ...

Kennebunk Savings

Customer Service Assistant II (Teller)

$15.75 - $20.75/hr

Job Title The individual in this role will be highly proficient in processing transactions, may open new accounts, completes more complex customer requests and provides problem resolution. This ...

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How much do remote teller jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote teller in the United States is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a remote teller?

Remote Tellers are banking professionals who assist customers with their financial transactions and account inquiries through virtual channels, such as video calls, phone, or online chat, rather than in-person at a branch. They provide many of the same services as traditional tellers, including deposits, withdrawals, account information, and resolving issues. By working remotely, they help banks extend their hours of service and reach customers who may not be able to visit a physical location.

What are the key skills and qualifications needed to thrive as a remote teller?

To thrive as a Remote Teller, you need strong knowledge of banking procedures, cash handling, and customer service, typically supported by a high school diploma or equivalent. Familiarity with banking software, secure transaction systems, and video conferencing platforms is often required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client interactions remotely. These skills ensure accurate transactions, customer satisfaction, and effective service delivery in a virtual banking environment.

How does a remote teller typically collaborate with branch staff and customers to resolve complex banking issues?

As a Remote Teller, you frequently interact with both customers and in-branch staff using phone, chat, or video conferencing tools. When complex issues arise—such as account discrepancies or transaction errors—you may need to coordinate with branch managers or specialized departments to find solutions quickly and accurately. Effective communication skills and a customer-focused approach are essential, as you serve as the bridge between customers and the broader banking team. This collaborative environment ensures that problems are resolved efficiently, enhancing the overall customer experience.

What is the difference between Remote Teller vs Bank Customer Service Representative?

AspectRemote TellerBank Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, working from home or remote banking centersBank branches, call centers, or remote options
Industry UsageUsed in digital banking services, remote banking platformsTraditional bank branches, customer support centers
Common Search/ComparisonRemote Teller vs Bank Customer Service Representative

The main difference between a Remote Teller and a Bank Customer Service Representative lies in their work environment and specific roles. Remote Tellers primarily operate remotely, handling banking transactions online or via digital platforms, while Bank Customer Service Representatives often work in branches or call centers, providing customer support in person or over the phone. Both roles require similar credentials but serve different customer interaction channels within the banking industry.

More about Remote Teller jobs

What cities are hiring for Remote Teller jobs?

Cities with the most Remote Teller job openings:

What are the most commonly searched types of Teller jobs?

The most popular types of Teller jobs are:

What states have the most Remote Teller jobs?

States with the most job openings for Remote Teller jobs include:

What job categories do people searching Remote Teller jobs look for?

The top searched job categories for Remote Teller jobs are:

Remote Teller jobs near you
Infographic showing various Remote Teller job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,351 per year, or $17.5 per hour.

REMOTE DELIVERY EXPERIENCE MANAGER

7 17 Credit Union

Streetsboro, OH • On-site, Remote

Other

Posted 5 days ago

Job description

Remote Delivery Experience Manager - Streetsboro, Oh
Our Mission
At 7 17 Credit Union, we help people improve their lives financially and support the communities we serve.
About the Role
We are looking for an experienced and service-focused Remote Delivery Experience Manager to lead the daily operations of three remote delivery business units at our Streetsboro location: Video Services, Teleservices, and Personal Experience.
In this leadership role, you will oversee team members across all three areas, ensuring members receive exceptional, consistent service across every remote delivery channel. You will be responsible for staffing, coaching, employee development, performance management, service levels, compliance, and operational effectiveness.
This is an exciting opportunity for a leader who enjoys working at the intersection of people, technology, member service, and financial services.
What You'll Do
Leadership & Team Development
  • Lead and manage Video Service Representatives, Teleservices Representatives, and Personal Experience Representatives.
  • Coach, develop, motivate, and evaluate employees to promote strong performance and career growth.
  • Conduct employee reviews, scorecards, mystery shops, and annual performance evaluations.
  • Provide employee counseling and discipline in accordance with Credit Union policies and applicable collective bargaining requirements.
  • Assist with interviewing candidates and supporting the onboarding and probationary evaluation process.
  • Ensure employees complete required compliance and developmental training.
  • Build a strong culture focused on exceptional member service, relationship development, and ethical sales practices.

Operations & Service Excellence
  • Direct the daily operations of all three remote delivery functions.
  • Coordinate staffing and cross-training to meet established service levels.
  • Monitor performance and identify opportunities to improve efficiency, service quality, and member experience.
  • Establish and communicate department goals and monitor progress against established performance measures.
  • Recommend improvements to procedures, processes, technology, and department development.
  • Handle complex member concerns and complaints by working directly with members to resolve issues.

Staffing & Scheduling
  • Develop staff schedules across all three business units to ensure appropriate coverage.
  • Use appointment scheduling, video engagement activity, call volume forecasting, and drive-up transaction patterns to determine staffing needs.
  • Monitor and address issues related to payroll, overtime, time-off, and staffing.
  • Serve as the on-site leadership presence for the Streetsboro location and coordinate with Lending leadership regarding shared facility, security, scheduling, and workspace needs.

Remote Delivery Technology
You will oversee and become proficient in several key remote delivery platforms, including:
Video Services
  • Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing.
  • Support members as they transition between service channels.
  • Identify workflow improvements that reduce handle time while maintaining service quality.

Teleservices
  • Direct contact center operations, including queue management, service levels, abandonment monitoring, call routing, and overflow/after-hours coverage.
  • Maintain proficiency with the Mitel contact center platform, including routing configuration, call recording, quality monitoring, and reporting.

Personal Experience
  • Oversee video teller services delivered through the drive-through ITM network.
  • Monitor ITM/ATM operations, including machine status, cash and coin levels, dispenser and depository performance, and maintenance needs.
  • Analyze ATM/ITM reporting related to transaction volume, downtime, cash and coin efficiency, and settlement.
  • Recommend adjustments to cash ordering and load schedules.

Compliance & Risk Management
  • Ensure department activities comply with Credit Union policies, procedures, and established controls.
  • Maintain appropriate standards related to member identification, account information, loan documentation, and member privacy.
  • Maintain strict confidentiality of member transactions, employee information, and Credit Union business.

Why Join 7 17 Credit Union?
At 7 17 Credit Union, you'll have the opportunity to make a meaningful impact on both our members and our employees. This position plays an important role in shaping how members experience the Credit Union through innovative remote delivery channels while developing a high-performing team.
If you're an experienced financial services leader who enjoys developing people, improving processes, embracing technology, and delivering an exceptional member experience, we'd love to hear from you.
7 17 Credit Union is an equal opportunity employer.
What We're Looking For
Required Education
  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field or significant related experience preferred.

Required Experience
  • Minimum of 3 years of Credit Union or related financial services experience, preferably involving new accounts and lending.
  • Minimum of 2 years of supervisory or leadership experience with direct responsibility for employee performance.
  • Demonstrated experience in at least one remote delivery channel, such as:
    • Contact center operations
    • Video banking
    • ATM/ITM operations
  • Ability and willingness to learn and manage the remaining remote delivery channels.

Skills & Qualifications
The ideal candidate will demonstrate:
  • Strong customer service and relationship-building skills.
  • Leadership ability and a commitment to employee development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Effective time management and organizational skills.
  • Attention to detail and sound judgment.
  • Professionalism and the ability to work effectively with employees, members, vendors, and leadership.
  • Ability to manage multiple priorities and business units simultaneously.
  • Ability to remain calm and effective in a fast-paced environment.
  • Creativity, initiative, resourcefulness, and a collaborative team approach.
  • Ability to learn and become proficient in multiple technology platforms and systems.

Apply