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Virtual Teller Jobs (NOW HIRING)

Burke & Herbert Bank & Trust

Virtual Teller

Moorefield, WV · On-site

$14.75 - $19.25/hr

Enhances the client's experience through video transmission, using multiple software programs from our centralized Virtual Teller Center. Will support and demonstrate Service Beyond Expectations ...

Blue Sky Bank

Virtual Teller/ITM Teller

Tulsa, OK

$14 - $17.75/hr

As a Virtual Teller/ITM Teller, you will serve as a key point of contact for customers across the bank, providing exceptional service through phone, video, and digital channels. This role combines ...

Peoples Bank

Virtual Teller

Louisville, KY · On-site

$14.75 - $18.25/hr

Tellers are willing to work a flexible schedule to accommodate the possible extended operating hours and business needs of the ITM Virtual Center. Job Duties: * Deliver superior customer service with ...

Blue Sky Bank

Virtual Teller/ITM Teller

Tulsa, OK · On-site +1

$14 - $17.75/hr

As a Virtual Teller/ITM Teller, you will serve as a key point of contact for customers across the bank, providing exceptional service through phone, video, and digital channels. This role combines ...

Tucson Federal Credit Union

Virtual Teller I

Tucson, AZ · On-site +1

$20/hr

Virtual Teller REPORTS TO: Virtual Experience Supervisor SUPERVISES: None EXEMPTION STATUS: Non-Exempt PRIMARY FUNCTION: Provide exceptional experiences to our members by assisting with their ...

Wings Credit Union

Virtual Teller

Saint Paul, MN

As a Virtual Teller, you will deliver real-time, face-to-face service through our interactive teller technology. When members press the support button at the ATM, you are the person they see and ...

Smart Financial

Virtual Teller - Conroe

Conroe, TX · On-site +1

$13.75 - $17/hr

The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service. This includes performing transactions and providing information accurately ...

Smart Financial

Virtual Teller - Conroe

Conroe, TX

$13.75 - $17/hr

The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service. This includes performing transactions and providing information accurately ...

Smart Financial

Virtual Teller - Conroe

Conroe, TX · On-site

$13.75 - $17/hr

The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service. This includes performing transactions and providing information accurately ...

Centennial Bank

Virtual Teller

Trenton, TN · On-site +1

$13 - $16.25/hr

Provide teller assistance to customers and enhance customer interactive banking experience via video technology. * Facilitate ITM process for customers by providing step-by-step guidance through the ...

Centennial Bank

Virtual Teller

Trenton, TN · On-site

$13 - $16.25/hr

Provide teller assistance to customers and enhance customer interactive banking experience via video technology. * Facilitate ITM process for customers by providing step-by-step guidance through the ...

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Virtual Teller information

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How much do virtual teller jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual teller in the United States is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a virtual teller do?

A virtual teller operates through video or online platforms to assist customers with banking transactions such as deposits, withdrawals, and account inquiries. They typically use specialized software and may work remotely or in a branch setting, providing real-time support without being physically present at a teller window.

How does a virtual teller typically interact with customers and resolve issues remotely?

As a Virtual Teller, most customer interactions occur via video calls, chat, or phone, requiring clear communication and a strong understanding of banking procedures. You'll help customers with routine transactions, answer account-related questions, and resolve issues such as transaction errors or card problems. Since you work remotely, collaboration with branch teams and other departments is often done through digital tools and internal messaging platforms. Building rapport and trust with customers without in-person interaction is a common challenge, but it can be addressed with attentive service and proactive communication.

What are the key skills and qualifications needed to thrive as a virtual teller?

To thrive as a Virtual Teller, you need strong knowledge of banking procedures, cash handling, and customer service, typically supported by experience in financial services or a related degree. Familiarity with core banking software, secure communication systems, and digital transaction tools is essential. Excellent verbal communication, problem-solving abilities, and attention to detail help you build trust and effectively resolve customer inquiries remotely. These skills are crucial for maintaining security, efficiency, and customer satisfaction in a digital banking environment.

What is a virtual teller?

A virtual teller provides customer service to banking customers through online portals and other electronic systems, often using an Interactive Teller Machine (ITM). In this role, you assist bank clients with transactions, check balances, verify deposits, and answer questions about products or services offered by your employer. You also record financial data and document each transaction into your bank's computer system. Many virtual tellers use video conferencing software to communicate with clients, though you may also correspond through email and phone calls. You may work from an office inside a bank branch, in a centralized corporate banking location, or remotely from home.

More about Virtual Teller jobs
What cities are hiring for Virtual Teller jobs? Cities with the most Virtual Teller job openings:
What are the most commonly searched types of Teller jobs? The most popular types of Teller jobs are:
What states have the most Virtual Teller jobs? States with the most job openings for Virtual Teller jobs include:
What job categories do people searching Virtual Teller jobs look for? The top searched job categories for Virtual Teller jobs are:
Virtual Teller jobs near you
Infographic showing various Virtual Teller job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $36,351 per year, or $17.5 per hour.

Virtual Teller

Burke & Herbert Bank & Trust

Moorefield, WV • On-site

$14.75 - $19.25/hr

Full-time

Re-posted 6 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

148th of 171 rated banks

Job description

CLASSIFICATION: Non-exempt


REPORTS TO: Director of Client Care Services


JOB DESCRIPTION

Summary/Objective

Provides prompt and superior customer service during the client interaction. Enhances the client’s experience through video transmission, using multiple software programs from our centralized Virtual Teller Center. Will support and demonstrate Service Beyond Expectations, Begins with Me service standards.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able and willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Virtual Teller Center. Range of hours worked will include 7:20 a.m. to 6:40 p.m. Monday through Friday and 7:40 a.m. to 2:10 p.m. on Saturdays.
  • Promptly performs routine banking transactions such as deposits, checks, payments, and correcting transactions.
  • Assists clients in many aspects of their accounts directly and indirectly through referrals including account inquiries, products, and services, online and mobile technology and marketing campaigns.
  • Clearly communicates the proper use of the interactive teller machine, handling client anxiety to new technology and their questions and objections.
  • Promotes the benefits of technology and ensures a positive experience.
  • Effectively uses position authority in order to make on-the-spot decisions including exceptions, providing solutions, adjustments and overrides.
  • Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and resolves client’s issues/questions/concerns as time permits, referring more complicated and timely situations to the branch staff and/or appropriate department.
  • Performs end of day balancing according to procedures.
  • Follows operational procedures including bank security in order to protect client and bank assets.
  • Meets or exceeds minimum personal referral goals and contributes to Virtual Teller Center goals.
  • Accurately completes information on systems and forms to mitigate exposure while ensuring service delivery and quality.
  • Will make our promise of “Service Beyond Expectations” Begins with Me real and believable by following our defined principles.


Other Duties

  • Adheres to all policy and procedures, security, audit and compliance of the company.
  • Other duties as assigned.


Skills/Abilities

  • Remains up to date and educated on software, systems, products, services, marketing campaigns, and policy and procedures.
  • Must be high-energy, service minded employees who are driven to be the best.
  • Utilizes various bank software programs, intranet site, and website to facilitate client’s transactions.
  • Must be comfortable and friendly on camera. Proficient and comfortable with technology devices and services.
  • Able to effectively communicate with clients through video in a professional and friendly manner.
  • Must be professional and friendly at all times.
  • Multitasks by working within multiple software programs concurrently to process a transaction while interacting with a client.
  • Works well independently and able to prioritize.
  • Strong organizational skills and detail-orientated with high degree of accuracy.
  • Effective problem solving skills to resolve issues.
  • Comfortable and confident in a centralized service and sales environment and ability to work closely with fellow Virtual Tellers and Contact Center Representatives.
  • Demonstrated excellent typing and computer skills.
  • Excellent written and verbal communication skills.

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.


Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.


Travel

Travel is not currently required for this position.

Education and Experience

  • High School Diploma or equivalent.
  • Prior retail banking experience preferred.
  • Prior customer service experience preferred.



Equal Employment Opportunity/M/F/disability/protected veteran status


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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