ZipRecruiter

Log In

1

Virtual Teller Jobs in Ohio (NOW HIRING)

Farmers National Bank of Canfield

Virtual Teller

Niles, OH · On-site +1

$14 - $17.50/hr

SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to ...

General Electric Credit Union

Personal Teller

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Personal Teller General Electric Credit Union is a not-for-profit, member-owned full service ... Perform other duties to support Virtual Branch Services as necessary Education and Experience:

Northwest

Lead Enterprise Systems Engineer

Columbus, OH · On-site

$130 - $170/hr

... virtual servers, cloud platforms, telecommunication systems, and contact center platforms ... teller systems, enterprise content management, communication and contact center platforms, etc • ...

All JobsTeller JobsVirtual Teller JobsVirtual Teller Jobs in Ohio

Virtual Teller information

See Ohio salary details

$11

$16

$22

How much do virtual teller jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual teller in Ohio is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual teller?

A virtual teller provides customer service to banking customers through online portals and other electronic systems, often using an Interactive Teller Machine (ITM). In this role, you assist bank clients with transactions, check balances, verify deposits, and answer questions about products or services offered by your employer. You also record financial data and document each transaction into your bank's computer system. Many virtual tellers use video conferencing software to communicate with clients, though you may also correspond through email and phone calls. You may work from an office inside a bank branch, in a centralized corporate banking location, or remotely from home.

What are the key skills and qualifications needed to thrive as a virtual teller?

To thrive as a Virtual Teller, you need strong knowledge of banking procedures, cash handling, and customer service, typically supported by experience in financial services or a related degree. Familiarity with core banking software, secure communication systems, and digital transaction tools is essential. Excellent verbal communication, problem-solving abilities, and attention to detail help you build trust and effectively resolve customer inquiries remotely. These skills are crucial for maintaining security, efficiency, and customer satisfaction in a digital banking environment.

How does a virtual teller typically interact with customers and resolve issues remotely?

As a Virtual Teller, most customer interactions occur via video calls, chat, or phone, requiring clear communication and a strong understanding of banking procedures. You'll help customers with routine transactions, answer account-related questions, and resolve issues such as transaction errors or card problems. Since you work remotely, collaboration with branch teams and other departments is often done through digital tools and internal messaging platforms. Building rapport and trust with customers without in-person interaction is a common challenge, but it can be addressed with attentive service and proactive communication.
More about Virtual Teller jobs

What are the most commonly searched types of Teller jobs in Ohio?

The most popular types of Teller jobs in Ohio are:

What are popular job titles related to Virtual Teller jobs in Ohio?

For Virtual Teller jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Teller jobs in Ohio look for?

The top searched job categories for Virtual Teller jobs in Ohio are:

What cities in Ohio are hiring for Virtual Teller jobs?

Cities in Ohio with the most Virtual Teller job openings:

Virtual Teller jobs near you
Infographic showing various Virtual Teller job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $34,559 per year, or $16.6 per hour.

Virtual Teller / Communication Center Representative

Columbus Grove, OH • On-site, Remote

The Union Bank Co
See more jobs at The Union Bank Coexternal

$14.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

We want U to be part of our team!
Join a Community That Cares - Grow Your Career at The Union Bank Company!
Benefits offered:
  • Medical, Dental, Vision Insurance
  • Employee Stock Ownership Plan (w/ company match)
  • Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday)
  • Tuition Reimbursement
  • And more!

We are currently searching for a Virtual Teller / Communication Center Representative to work onsite at our Operations Center in Columbus Grove, OH!
Under the direction of the Client Service Experience Manager, the Virtual Teller / Communication Center Representative provides experience to bank customers of all subsidiaries in an efficient and professional manner. This includes but is not limited to basic cash receipt and payment services, referral of products via the telephone or email, researching and resolving customer requests and answering customer inquiries regarding account maintenance, balance transfers, stop payments, statement requests, etc. Additionally, this person performs quality control functions, reporting, performance tracking, and provides a variety of customer savings, checking and credit account transactions via the ITM.
Virtual Teller & Customer Service Responsibilities:
  • Be able to perform all duties of a Virtual Teller.
  • Is responsible for comprehensive, prompt and efficient customer transactions.
  • Assist customers with resolution of account problems and issues.
  • Receives checks for cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
  • Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
  • Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enter payments into computer. Generates customer receipts.
  • Receives and fields incoming chat messages from clients.
  • Research and resolve customer inquiries.
  • Comply with all department and company policies and procedures.

Communication Center Representative & Customer Service Responsibilities:
  • Receives and fields incoming customer service calls from customers.
  • Research and resolve customer inquiries.
  • Possesses knowledge of different deposit and loan procedures, different overdraft philosophies, different titling issues, and different ATM/debit card procedures of multiple banks. Possess knowledge of all the bank's online products including any new technology. Should have knowledge of varying rates, fees, regulatory information and fund availability and varying state laws, personnel and geographic areas.
  • Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
  • Accepts inbound and may make outbound calls to develop client relationships and to sell credit and deposit services. Provides follow-up to ensure sales and customer satisfaction.
  • Cross-sell financial institution products and services, as required.
  • Follows up with customer e-mails.
  • Responsible for customer service functions related to the bank's online presence including, but not limited to:
    • Online Banking - Business and Personal - respond to customer questions, monitor functions.
    • Mobile Banking and Zelle - respond to customer questions, monitor functions.

Operations:
  • Keep abreast of changes in products, policies and procedures, and attend training as needed.
  • Reports malfunctions of ITM and other equipment used by Virtual Tellers.
  • Contribute to the fulfillment of department and company objectives and goals.
  • Performs other duties as assigned.
  • High School diploma or GED required.
  • Prefer 1 year experience in related position in a financial institution or at least 1 year of customer service experience.
  • Must have the capacity to work under stress, have the ability to multi-task and handle difficult situations in a professional and respectful manner.
  • Flexibility to work until 7pm some days, often with short notice.

**It is encouraged that all applicants attach a resume when applying.
The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties.

Apply