ZipRecruiter

Log In

2

Remote Telecommunications Manager Jobs (NOW HIRING)

Boston Medical Center

Director of Telecommunications

... management. A critical component of this role is integrating telephony and mobility platforms with ... Remote ESSENTIAL RESPONSIBILITIES / DUTIES: Strategic Leadership & Planning: * Lead the development ...

Maximus

Senior Telecommunications Engineer

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... change management processes. - Support operations and maintenance of telecom infrastructure ...

Consertus, Inc.

A&E Telecommunications Project Manager

$80K - $100K/yr

... telecommunications industry * Strong background in managing new tower/site development ... Bachelor's degree required, in Engineering or Architecture Working Hours: Full-Time; Onsite/Remote ...

Maximus

Telecommunications Lead

VA · On-site +1

$44K - $57K/yr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... service management reporting, monitoring SLA performance, and driving continuous service ...

Digital Direction

Telecom Project Manager

We help CIO's, IT Directors and IT departments manage telecommunications by serving as their ... This job can be performed remotely with the understanding that the remote employee may be asked to ...

TeamGOV, INC.

Be Seen First

Telecommunications Mechanic - Higher-Tier Telecom/Data Support

Washington, DC · Remote

$30 - $32/hr

Telecommunications Mechanic - Higher-Tier Telecom/Data Support Location Washington, DC Area Customer Site Internal Revenue Service Position Type Pre-Award Requisition Position Summary TEAMGov, Inc ...

next page

Showing results 1-20

All JobsRemote Telecommunications Manager Jobs

Remote Telecommunications Manager information

See salary details

$40K

$93.3K

$133K

How much do remote telecommunications manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote telecommunications manager in the United States is $93,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Telecommunications Manager vs Remote Network Administrator?

AspectRemote Telecommunications ManagerRemote Network Administrator
Required CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Bachelor's in Computer Science, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees telecom systems, vendor coordination, remote team managementManages network infrastructure, troubleshooting, remote system monitoring
Employer & Industry UsageTelecom providers, large corporations, remote service providersIT firms, corporate IT departments, data centers
Search & Comparison IntentUnderstanding telecom management roles, remote telecom jobsNetwork setup, troubleshooting, remote network support

The Remote Telecommunications Manager focuses on overseeing telecom systems and vendor relations, while the Remote Network Administrator handles network infrastructure and troubleshooting. Both roles require similar certifications and work in remote environments, but their core responsibilities differ in scope and focus.

What is a Remote Telecommunications Manager?

A Remote Telecommunications Manager is a professional responsible for overseeing and coordinating the installation, maintenance, and operation of telecommunications systems for an organization, all while working remotely. Their duties often include managing teams, ensuring network reliability, and implementing new communication technologies. They collaborate with IT staff, vendors, and service providers to resolve issues and optimize telecom services, ensuring efficient and secure communication across the company. This role typically requires strong technical knowledge, leadership skills, and the ability to work effectively from a remote location.

How does a Remote Telecommunications Manager effectively oversee distributed teams and ensure seamless communication?

A Remote Telecommunications Manager typically relies on robust digital collaboration tools, regular virtual meetings, and clear communication protocols to manage distributed teams. They are responsible for coordinating projects, troubleshooting network issues, and ensuring consistent service delivery across multiple locations. Establishing clear expectations and fostering a culture of accountability are key to overcoming challenges such as time zone differences and remote troubleshooting. Managers also work closely with IT, engineering, and customer support teams to address any technical or operational concerns in real time.

What are the key skills and qualifications needed to thrive as a Remote Telecommunications Manager, and why are they important?

To thrive as a Remote Telecommunications Manager, you need a solid background in network management, telecommunications infrastructure, and relevant experience, often supported by a degree in information technology or a related field. Familiarity with telecom software, VoIP systems, network monitoring tools, and certifications such as Cisco CCNA or CompTIA Network+ are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage remote teams and handle escalations effectively. These competencies ensure robust network performance, efficient team coordination, and seamless communication across distributed environments.
More about Remote Telecommunications Manager jobs
What cities are hiring for Remote Telecommunications Manager jobs? Cities with the most Remote Telecommunications Manager job openings:
What are the most commonly searched types of Remote Telecommunications jobs? The most popular types of Remote Telecommunications jobs are:
What states have the most Remote Telecommunications Manager jobs? States with the most job openings for Remote Telecommunications Manager jobs include:
What job categories do people searching Remote Telecommunications Manager jobs look for? The top searched job categories for Remote Telecommunications Manager jobs are:
Remote Telecommunications Manager jobs near you
Director of Telecommunications

Director of Telecommunications

Boston Medical Center

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Boston Medical Center rating

7.0

Company rating: 7.0 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

483rd of 1,004 rated hospitals

Job description

POSITION SUMMARY:
The Director of Telecommunications provides strategic and operational leadership for the organization's enterprise-wide telecommunication systems, including RingCentral, Avaya, and Cisco platforms. This role is responsible for developing and executing a comprehensive contact center strategy that supports clinical operations, enhances the patient and member experience, and promotes efficient staff collaboration across hospital campuses, ambulatory sites, and health plan service teams.
The Director will also lead the modernization of voice and contact center platforms, playing a key role in both care delivery and health plan operations such as member services, claims, provider relations, and utilization management. A critical component of this role is integrating telephony and mobility platforms with clinical and business systems, ensuring that communication tools support the organization's broader digital transformation goals.
The Director will also work in close partnership with IT Operations to provide strategic direction for the organization's enterprise mobile device program, with a focus on supporting clinical, operational, and administrative workflows.
Position: Director of Telecommunications
Department: Tech Support
Schedule: Full Time
Location: Remote
ESSENTIAL RESPONSIBILITIES / DUTIES:
Strategic Leadership & Planning:
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).

Operational Oversight:
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.

Mobility Program Oversight:
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.

Contact Center Strategy & Innovation:
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.

Vendor & Budget Management:
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.

PREFERRED EDUCATION AND EXPERIENCE:
  • Master's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:
  • N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:
  • Avaya Certified Implementation Specialist (ACIS)
  • Cisco Certified Network Associate - Collaboration (CCNA Collaboration)
  • RingCentral Admin Certification

KNOWLEDGE, SKILLS & ABILITIES (KSAs):
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone
  • Strong knowledge of Apple and Android mobile devices
  • Strong knowledge of mobile device management platforms
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.

Boston Medical Center Health System (BMCHS) is a ~$6 billion integrated academic health care system whose purpose is to transform the outcomes of low(er) income and vulnerable populations in Massachusetts, New Hampshire and beyond. Anchored by Boston Medical Center, BMCHS has evolved to encompass six major entities: Boston Medical Center, WellSense Health Plan, Boston University Medical Group, Boston HealthNet (a network of community health centers), Boston Accountable Care Organization, and Clearway Health (a specialty pharmacy services provider).
BMC Health System occupies a unique position in the MA and US healthcare landscape. Over 60% of clinical care is in (near) full risk arrangements, and there is a strong commitment to value based care, and to addressing the core health drivers (social determinants of health) in the communities that BMCHS serves. BMCHS's patients disproportionately come from communities of color, so BMCHS is deeply invested in addressing health inequities both within the organization, and in partnership with community organizations. Through WellSense Health Plan, BMCHS covers over 40% of all Massachusetts' Medicaid members in exclusive payer-provider partnerships with eight accountable care organizations. Lastly, BMCHS's academic enterprise provides a strong foundation of talent to study and disseminate its experience and to shape the health system more broadly.
Compensation Range:
$122,000.00- $177,000.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

What Boston Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Boston Medical Center logo

About Boston Medical Center

Sourced by ZipRecruiter

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1996

View All Boston Medical Center Jobs

Apply