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Remote Telecommunications Manager Jobs in Massachusetts

CEI

Telecommunications Project Coordinator

Taunton, MA · Remote

$33 - $35/hr

This is a fully remote position supporting teams throughout the Northeast region, with flexibility ... The Project Coordinator will manage service requests from initial intake through survey ...

Cartesian

Management Consulting - Principal

Boston, MA · On-site +1

$150K - $175K/yr

USA - Remote Reporting To: Dale Reynolds Compensation: $150,000 - $175,000 / year Description About ... Serve as a trusted advisor to telecommunications clients, offering insights on industry trends and ...

Cartesian

Business Process Architect

Boston, MA · On-site +1

$100K - $140K/yr

Management Consulting Employment Type: Full Time Location: USA - Remote Compensation: $100,000 ... telecommunications, media, and technology (TMT) sectors. We partner with clients worldwide to ...

Netpace

UX Writer

Boston, MA · On-site +1

UX Writer Telecommunication is seeking a UX Writer to join its API Program and lead writing efforts ... The opening can be located at the new Boston office and be hybrid or fully remote. It reports ...

Netpace

UX Writer

Boston, MA · On-site +1

UX Writer Telecommunication is seeking a UX Writer to join its API Program and lead writing efforts ... The opening can be located at the new Boston office and be hybrid or fully remote. It reports ...

Telus Digital

$106K - $150K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

Telus Digital

$124K - $156K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

Corero

... telecommunications. • Demonstrated success closing six- and seven-figure enterprise software ... Department Sales Locations Marlborough, USA Remote status Fully Remote

Telus Digital

$180K - $224K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote ...

VulnCheck

Director of Engineering - US

Boston, MA · Remote

MA / Austin TX / MD Team: Engineering Employment Type: Full-Time, Remote About VulnCheck ... Hire, manage, and develop a high-performing engineering team * Provide mentorship, career ...

Telus Digital

$185K - $224K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote ...

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All JobsTelecommunications JobsRemote Telecommunications Manager JobsRemote Telecommunications Manager Jobs in Massachusetts

Remote Telecommunications Manager information

What is a remote telecommunications manager?

A Remote Telecommunications Manager is a professional responsible for overseeing and coordinating the installation, maintenance, and operation of telecommunications systems for an organization, all while working remotely. Their duties often include managing teams, ensuring network reliability, and implementing new communication technologies. They collaborate with IT staff, vendors, and service providers to resolve issues and optimize telecom services, ensuring efficient and secure communication across the company. This role typically requires strong technical knowledge, leadership skills, and the ability to work effectively from a remote location.

How does a remote telecommunications manager effectively oversee distributed teams and ensure seamless communication?

A Remote Telecommunications Manager typically relies on robust digital collaboration tools, regular virtual meetings, and clear communication protocols to manage distributed teams. They are responsible for coordinating projects, troubleshooting network issues, and ensuring consistent service delivery across multiple locations. Establishing clear expectations and fostering a culture of accountability are key to overcoming challenges such as time zone differences and remote troubleshooting. Managers also work closely with IT, engineering, and customer support teams to address any technical or operational concerns in real time.

What are the key skills and qualifications needed to thrive as a remote telecommunications manager, and why are they important?

To thrive as a Remote Telecommunications Manager, you need a solid background in network management, telecommunications infrastructure, and relevant experience, often supported by a degree in information technology or a related field. Familiarity with telecom software, VoIP systems, network monitoring tools, and certifications such as Cisco CCNA or CompTIA Network+ are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage remote teams and handle escalations effectively. These competencies ensure robust network performance, efficient team coordination, and seamless communication across distributed environments.

What is the difference between Remote Telecommunications Manager vs Remote Network Administrator?

AspectRemote Telecommunications ManagerRemote Network Administrator
Required CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Bachelor's in Computer Science, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees telecom systems, vendor coordination, remote team managementManages network infrastructure, troubleshooting, remote system monitoring
Employer & Industry UsageTelecom providers, large corporations, remote service providersIT firms, corporate IT departments, data centers
Search & Comparison IntentUnderstanding telecom management roles, remote telecom jobsNetwork setup, troubleshooting, remote network support

The Remote Telecommunications Manager focuses on overseeing telecom systems and vendor relations, while the Remote Network Administrator handles network infrastructure and troubleshooting. Both roles require similar certifications and work in remote environments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Remote Telecommunications Manager jobs in Massachusetts?

For Remote Telecommunications Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Telecommunications Manager jobs in Massachusetts look for?

The top searched job categories for Remote Telecommunications Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Telecommunications Manager jobs?

Cities in Massachusetts with the most Remote Telecommunications Manager job openings:

Remote Telecommunications Manager jobs near you
Infographic showing various Remote Telecommunications Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Supervisor, Telecommunications Operations

East Boston Neighborhood Health Center

Boston, MA • On-site

Full-time

Re-posted 5 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Telecommunications
All Locations:
151 Orleans Street
Position Summary:
NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
What You'll Do
The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise. When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
The successful candidate will be able to perform the following responsibilities:
Essential Duties
  • Coordinate daily telecommunications work and help keep team priorities on track.
  • Support the Telecommunications Manager with assigning and monitoring work.
  • Serve as the main liaison with the Contact Center.
  • Provide backup support for the PBX and related systems.
  • Assist with system rollouts, upgrades, testing, and other special projects.
  • Troubleshoot telecommunications issues and help resolve problems quickly.
  • Work with vendors, internal departments, and staff to support reliable telecommunications service.
  • Maintain records, documentation, and equipment information as needed.
  • In the manager's absence, assign duties as needed to keep work moving.
  • Support additional staff as the department grows or changes.

Training Responsibilities
  • Provide training for Contact Center systems and related telecommunications tools.
  • Train incoming telecommunications staff on department procedures, systems, and support expectations.
  • Develop and update training materials, guides, and process documentation.
  • Provide follow-up help and refresher training when systems or procedures change.

On-Call Responsibility
Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
Supervisory Scope
Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
What You'll Bring
  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
  • 7 to 10 years of progressive experience in telecommunications support, contact center operations, and enterprise phone systems, including increasing responsibility in coordination or leadership roles.
  • Minimum of 5 years' experience in healthcare or multi-site clinics required.
  • Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
  • Solid knowledge of PBX and VoIP systems, contact center platforms, call routing, telecom infrastructure, vendor coordination, and system implementation and support practices.
  • Exceptional problem-solving and conflict-resolution abilities.
  • Ability to handle sensitive and confidential matters with professionalism and discretion.
  • Proficiency in Microsoft Office Suite.
  • The ability to work in a fast-paced environment.

Work Environment & Physical Requirements
  • This position operates in a professional office and clinic environment.
  • Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
  • Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
  • Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
  • Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
  • May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
  • Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment

The pay range for this role is $99,840 - $153,920
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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