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Remote Telecom Expense Management Analyst Jobs (NOW HIRING)

Digital Direction

Director of Client Delivery

$217K/yr

... functions for our Managed Telecom Expense Management (TEM), Mobility (MTS), and Audit ... The position offers virtual office (remote). Key Responsibilities Client Delivery Leadership ...

TRC Global Mobility, Inc

Expense Analyst

$20.20 - $25/hr

Position Overview Review vendor invoices and customer expense reports, assign proper account coding ... Work closely with Operations, Account Management and Accounting Departments to ensure internal and ...

Digital Direction

Telecom Project Manager

... auditing, expense management, contract and rate negotiation, and trouble ticket and billing ... This job can be performed remotely with the understanding that the remote employee may be asked to ...

Humana

Configuration Management Analyst

Washington, DC · On-site +1

Remote (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC) Department ... expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment ...

Humana

Configuration Management Analyst

Tampa, FL · On-site +1

Remote (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC) Department ... expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment ...

Humana

Configuration Management Analyst

Dallas, TX · On-site +1

Remote (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC) Department ... expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment ...

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Remote Telecom Expense Management Analyst information

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$22K

$93.5K

$154K

How much do remote telecom expense management analyst jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote telecom expense management analyst in the United States is $93,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $109,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Telecom Expense Management Analysts, and how can they be addressed?

Remote Telecom Expense Management Analysts often encounter challenges such as managing large volumes of complex billing data across multiple carriers, ensuring data accuracy, and coordinating with cross-functional teams in different locations. To address these, successful analysts develop strong organizational skills, utilize advanced expense management software, and establish clear communication channels with vendors and internal stakeholders. Proactively setting up regular team meetings and leveraging automation tools can help streamline workflows and reduce errors, making remote collaboration more effective.

What is the difference between Remote Telecom Expense Management Analyst vs Remote Network Operations Technician?

AspectRemote Telecom Expense Management AnalystRemote Network Operations Technician
Required CredentialsCertifications in telecom management, such as CCNP or Telecom Expense Management certificationsNetworking certifications like CCNA or CompTIA Network+
Work EnvironmentPrimarily office-based or remote, focusing on telecom billing and expense analysisRemote or on-site, managing network infrastructure and troubleshooting
Employer & Industry UsageTelecom service providers, large corporations, expense management firmsIT departments, telecom providers, large enterprises
Common Search & ComparisonYesNo

The Remote Telecom Expense Management Analyst focuses on analyzing and managing telecom expenses, billing, and vendor contracts, often working remotely in a specialized role. In contrast, the Remote Network Operations Technician handles network infrastructure, troubleshooting, and maintenance, typically requiring technical certifications. While both roles may be remote and involve telecom or network environments, their core responsibilities and skill sets differ significantly.

What does a Remote Telecom Expense Management Analyst do?

A Remote Telecom Expense Management Analyst is responsible for tracking, analyzing, and optimizing an organization's telecommunications expenses, such as phone, internet, and mobile costs, while working remotely. They review invoices, identify cost-saving opportunities, manage vendor contracts, and ensure billing accuracy. By leveraging specialized software and data analysis, they help companies reduce unnecessary spending and improve telecom service efficiency.

What are the key skills and qualifications needed to thrive as a Remote Telecom Expense Management Analyst, and why are they important?

To thrive as a Remote Telecom Expense Management Analyst, you need strong analytical skills, financial acumen, and experience with telecom billing processes, typically supported by a degree in finance, accounting, or a related field. Familiarity with telecom expense management (TEM) software, spreadsheet tools like Excel, and knowledge of enterprise billing systems are essential. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for identifying discrepancies and collaborating with vendors or internal stakeholders. These skills ensure accurate cost control, optimized telecom spend, and efficient management of complex billing environments.
More about Remote Telecom Expense Management Analyst jobs
What cities are hiring for Remote Telecom Expense Management Analyst jobs? Cities with the most Remote Telecom Expense Management Analyst job openings:
What are the most commonly searched types of Telecom Expense Management Analyst jobs? The most popular types of Telecom Expense Management Analyst jobs are:
What states have the most Remote Telecom Expense Management Analyst jobs? States with the most job openings for Remote Telecom Expense Management Analyst jobs include:
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Remote Telecom Expense Management Analyst jobs near you
Infographic showing various Remote Telecom Expense Management Analyst job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% Remote job distribution, with an average salary of $93,525 per year, or $45 per hour.
Director of Client Delivery

Director of Client Delivery

Digital Direction

Remote

$217K/yr

Full-time

Posted 9 days ago

Job description

Welcome to Digital Direction, your source for Managed Telecom Solutions.
The culture at Digital Direction is both dynamic and fun. We are an interesting, passionate group of independent thinkers and doers who support and inspire each other each day. You will not find the typical corporate perspectives at Digital Direction; we have been there and done that at other organizations, and now we are doing it our way.
For 23 years and counting, or success is credited to investing heavily in our most important asset - our people. We hire the best industry experts and treat them very well. We are always looking to add even more value to our team.
Position Summary
Digital Direction is seeking an experienced and highly driven Director of Client Delivery to oversee the end-to-end implementation, audit project management, and customer success functions for our Managed Telecom Expense Management (TEM), Mobility (MTS), and Audit & Optimization clients.
This individual will serve as the primary delivery lead-ensuring seamless onboarding, tight project execution, and exceptional client experiences. The ideal candidate will have deep telecom expertise (wireline and wireless), a strong background in TEM, and experience coordinating across internal teams in a client-facing capacity. The position offers virtual office (remote).
Key Responsibilities
Client Delivery Leadership & Oversight
- Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives
- Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations
- Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience
- Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks
- Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed
- Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting to build trust and accountability
Customer Success & Relationship Stewardship
- Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and proactively plan for upcoming needs
- Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution
- Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM
Audit & Optimization Oversight
- Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion
- Refine and implement a repeatable audit PM process, with focus on timeline compression and KPI visibility
- Collaborate with internal audit and inventory teams to track progress and escalate roadblocks
- Identify and support opportunities to convert audit-only clients to full Managed TEM engagements
Cross-Functional & Strategic Collaboration
- Coordinate daily with internal departments (Audit, Product, DD2, Sales) and offshore teams to ensure service delivery meets defined SLAs
- Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning
- Provide operational and client-focused insights that help guide future automation, service model improvements, and product enhancements
Required Qualifications
- 7+ years of experience in telecom-related roles with a focus on project delivery, implementation, or operations
- Hands-on experience with TEM platforms and processes is required
- Deep understanding of wireline and wireless telecom products, including contract structures, billing nuances, and lifecycle management
- Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, service-driven environment
- Exceptional communication, client relationship, and organizational skills
- Experience managing offshore resources and/or working with distributed delivery models
- Proficiency in Microsoft Dynamics 365 or similar CRM and workflow platforms preferred

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