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Remote Technical Support Manager Jobs in Wisconsin

Esker

Support Coordinator

Middleton, WI · On-site +1

$19.19 - $24/hr

Acting as the frontline support, this role manages incoming phone calls and ticket requests related to customer issues, predominantly focusing on coordinating basic tier 1 and tier 2 technical ...

Danaher

Sr. Technical Sales Specialist

Madison, WI · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

FIS

Product Manager II, Technical

Milwaukee, WI · On-site +1

$164K - $190K/yr

Job Title Product Manager II, Technical Intro: Every day, our teams innovate across the world of ... About the Role You will lead product management efforts for payment solutions supporting public ...

Worldpay, Inc.

Product Manager II, Technical

Milwaukee, WI · On-site +1

$164K - $190K/yr

Job Title Product Manager II, Technical Intro: Every day, our teams innovate across the world of ... About the Role You will lead product management efforts for payment solutions supporting public ...

Qualysoft

Hybrid, 20% on Site, 80% remote Projektsprache: Deutsch 720 - 760 a day Aufgaben / Responsibilities ... management in SQL Implementierung und Performance-Optimierung von Datentransformationen ...

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All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Wisconsin

Remote Technical Support Manager information

See Wisconsin salary details

$29.8K

$86.7K

$148.9K

How much do remote technical support manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote technical support manager in Wisconsin is $86,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $105,000.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Wisconsin? For Remote Technical Support Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Wisconsin look for? The top searched job categories for Remote Technical Support Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Technical Support Manager jobs? Cities in Wisconsin with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Field Project Engineering Manager

Field Project Engineering Manager

Generac Power Systems, Inc.

Sussex, WI • On-site, Remote

Full-time

Posted 14 days ago

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
JOB TITLE: Field Project Engineering Manager
FUNCTION(S): Industrial Solutions
DEPARTMENT(S): 1029102
FLSA: Exempt
BONUS PROGRAM: AIP: Domestic C&I 6%
COMPENSATION CODE:
EEO CATEGORY: 2B- Professional
Reports To: Sr. Management - Industrial Solutions
MANAGER TYPE: Individual Contributor Manager
JOB SUMMARY: The Field Project Engineering Manager is responsible for ensuring customer satisfaction on all levels of project execution by providing remote & on-site project management, technical support, installation and sales support of various Industrial power generation equipment. This position is responsible for providing input to upfront system design & bid submission, in addition to project management services to the installation & commissioning of mission critical equipment, support and services. The Field Project Engineering Manager is a key liaison between our dealer network, the consulting engineering firms, electrical contractors, general contractors, and property owners.
MINIMUM QUALIFICATIONS:
  • Bachelors of Science in Electrical or Mechanical Engineering or equivalent experience
  • 10 years of relevant experience in power generation equipment installation and operations
  • Willingness to travel foreign and domestic 25% to 50% of the time
  • Prior experience with the tools and terminology using in basic project management tasks (SOW, Gantt, RASIC, etc.)

PREFERRED QUALIFICATIONS:
• Experience and sound knowledge of power generation products, installations, and applications
• Certification as a Project Management Professional or similar professional training in project management tools
• Experienced in Electronics or Electromechanical Technology
• Previous experience using SAP or equivalent ERP
ESSENTIAL DUTIES: 70%
  • Lead the preparation of the project scope definition and objectives according to the assigned project type and complexity
  • Prepare overall project schedule based on scope of work and work plan
  • Track & perform project deliverables against contract in order to meet commitments & timeframe
  • Provide consistent project updates to various stakeholders about strategy, adjustments, and progress
  • Manage contracts with vendors and suppliers by assigning tasks and communicating deliverables
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Drive team to succeed by monitoring progress and direct adjustments as needed
  • Assist with onsite product operation during substantial completion testing and other certifications.

20%
• Develop technical and commercial solutions to support the Energy solutions sales team. This includes gathering field requirements from customers:
• Listen, understand and convey customer requirements;
• Create online diagrams, wiring diagrams, and work instructions for MV & LV switchgear, motor control centers, and power distribution centers (PDC);
• Provide technical support for the integration of Generac products with third party supplied equipment (Building Management, Transfer Switch/Switchgear, Energy Management, and Utility protection relays).
10%
Other duties as assigned including:
  • Provide technical input and design feedback to engineering during new product introduction.
  • Provide feedback from the field to Service, Engineering and Manufacturing, regarding product issues and potential design improvements.
  • Point of contact between Industrial Solutions and Service to drive involvement of Field Service Engineers & dealer network as required.

KNOWLEDGE, SKILLS AND ABILITIES:
• Demonstrated knowledge of project management skills, tools, and techniques
  • Exceptional interpersonal skills including teamwork, relationship building, and collaboration.
  • Advanced knowledge of AC and DC circuitry, mechanical design, power generation, wiring diagrams, and schematics
  • Knowledge of engine maintenance and troubleshooting of diesel & natural gas engines
  • Knowledge of serial communications and connected devices
  • Knowledge of reading architectural, mechanical, and electrical blueprints with a basic understanding of basic electrical and mechanical control systems
  • Knowledge of industrial standards: UL, NEC, ASME, IEC, NEMA, NFPA
  • Knowledge of generator controls, protective relays, PLCs, & control/automation devices

• Excellent troubleshooting skills, the ability to make independent decisions
Level of Independence: This position acts under the direction of the Sr. Management team in Industrial Solutions.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 50% travel and valid Driver's License required.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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