E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
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E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... organization * 100% remote working employment model * Comprehensive training on hardware and ...
Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)
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Acting as a Gorgias, Shopify, and ShipBob platform power user, the CCS supports day-to-day customer ... This is a part-time, remote position, with an anticipated commitment of 20-30 hours per week.
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Part-Time Customer Care Specialist
Viola, WI · On-site +1
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Acting as a Gorgias, Shopify, and ShipBob platform power user, the CCS supports day-to-day customer ... This is a part-time, remote position, with an anticipated commitment of 20-30 hours per week.
Part-Time Customer Care Specialist
Viola, WI · On-site +1
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Acting as a Gorgias, Shopify, and ShipBob platform power user, the CCS supports day-to-day customer ... This is a part-time, remote position, with an anticipated commitment of 20-30 hours per week.
... chat for consumers who reach out experiencing thoughts of suicide in addition to support and ... Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown ...
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Remote Customer Service Specialist
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$16.75 - $22.25/hr
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Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
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Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
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Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
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Glendale, WI · On-site +1
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FSC Technical Support Engineer
Glendale, WI · On-site +1
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Milwaukee, WI · On-site +1
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Platteville, WI · On-site +1
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Remote NEMT Scheduling Coordinator - WI Residents Only
Platteville, WI · On-site +1
$14/hr
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Destination Travel Specialist - Remote We're looking for a Destination Travel Specialist to join ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...
Quick apply
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Madison, WI · Remote
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Quick apply
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Madison, WI · Remote
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Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Organize and lead support ticket review calls with customers as needed, ensuring customer ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Organize and lead support ticket review calls with customers as needed, ensuring customer ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Organize and lead support ticket review calls with customers as needed, ensuring customer ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Organize and lead support ticket review calls with customers as needed, ensuring customer ...
Client Experience Coordinator (Remote)
Milwaukee, WI · Remote
$18 - $24/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Client Experience Coordinator (Remote)
Milwaukee, WI · Remote
$18 - $24/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Social Media Travel Planner - Remote About the Role We're seeking a Social Media Travel Planner to ... Book seamless journeys via email, chat, and phone with accuracy and enthusiasm * Use social media ...
Quick apply
Social Media Travel Planner - Remote About the Role We're seeking a Social Media Travel Planner to ... Book seamless journeys via email, chat, and phone with accuracy and enthusiasm * Use social media ...
Remote Shopify Chat Support information
What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?
| Aspect | Remote Shopify Chat Support | Remote Shopify Customer Service Representative |
|---|---|---|
| Primary Role | Handling live chat inquiries related to Shopify stores | Providing overall customer support via various channels |
| Skills & Certifications | Knowledge of Shopify platform, excellent communication skills | Customer service experience, familiarity with Shopify often preferred |
| Work Environment | Online, chat-based support within Shopify stores | Remote, multi-channel support including chat, email, phone |
| Industry Usage | Common in e-commerce and retail sectors using Shopify | Widespread across e-commerce, retail, and service industries |
While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.
What are the most commonly searched types of Shopify Chat Support jobs in Wisconsin? The most popular types of Shopify Chat Support jobs in Wisconsin are:
What are popular job titles related to Remote Shopify Chat Support jobs in Wisconsin? For Remote Shopify Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Wisconsin look for? The top searched job categories for Remote Shopify Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Shopify Chat Support jobs? Cities in Wisconsin with the most Remote Shopify Chat Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
203rd of 207 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988