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Remote Support Jobs in Chicago, IL (NOW HIRING)

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

The Opportunity We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based ...

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

The Opportunity We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based ...

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... This role supports a globally recognized, full‐service law firm known for handling high‐stakes ...

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Remote Support information

See Chicago, IL salary details

$14

$26

$46

How much do remote support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote support in Chicago, IL is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Chicago, IL?

The most popular types of Support jobs in Chicago, IL are:

What are popular job titles related to Remote Support jobs in Chicago, IL?

For Remote Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Chicago, IL look for?

The top searched job categories for Remote Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Support jobs?

Cities near Chicago, IL with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,857 per year, or $26.9 per hour.

Application Specialist

Abbott

Chicago, IL • Remote

$61K - $122K/yr

Full-time

Medical, Life, Retirement

Posted 6 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based remote role.
Abbott Diagnostics helps laboratories, healthcare professionals, and patients make informed decisions through a broad portfolio of innovative diagnostic solutions that improve health outcomes worldwide.
As the Application Specialist- field-based remote role, you'll have the chance to support Abbott Toxicology customers through assay and instrument implementation, troubleshooting, and training. You'll serve as a technical expert helping customers maximize the value of Abbott's diagnostic solutions.
What You'll Work On
  • Provide technical support for Abbott Toxicology assays, reagents, and instrumentation through remote and on-site customer interactions.
  • Lead assay and instrument implementations, validation activities, and customer training programs.
  • Troubleshoot technical issues, perform root cause investigations, and drive timely resolution of customer complaints.
  • Partner with Sales, Marketing, Quality, and Technical Support teams to improve customer experience and business growth.
  • Support customer demonstrations and serve as a subject matter expert on Abbott Toxicology products.
  • Investigate escalated product and performance issues and recommend corrective actions.
  • Maintain complaint and investigation records in compliance with quality and regulatory requirements.
  • Travel up to 75% to customer laboratories and business sites across the U.S.
Required Qualifications
  • Bachelor's degree in Chemistry, Engineering, or a related scientific discipline.
  • 2+ years of experience supporting immunoassays, automated liquid handling systems, or related diagnostic technologies.
  • Experience in forensic toxicology, clinical toxicology, or a related laboratory environment.
  • Ability to travel up to 75%
Preferred Qualifications
  • Field applications, technical support, or laboratory consulting experience.
  • Knowledge of toxicology testing workflows and immunoassay technologies.
  • Experience supporting HEIA, SEFRIA, ELISA, or comparable assay platforms.
  • Experience with laboratory validations, complaint investigations, and root cause analysis.
  • Knowledge of regulated laboratory and quality system environments.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer,
committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is

$61,300.00 - $122,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Support ServicesDIVISION:TOX ARDx ToxicologyLOCATION:United States > Clearwater : 5990 142nd Ave NADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis, Routine work with chemicals, Work in a clean room environmentAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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