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Remote Support Jobs in Naperville, IL (NOW HIRING)

Robert Half

(MTR) Support Technician

Downers Grove, IL · Remote

$45 - $60/hr

We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve ...

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract (Up to 12 Months) Schedule: Part-Time, 20 hours per week. The exact schedule will be determined ...

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support. * Support zero-trust security initiatives and ...

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Remote Support information

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$14

$26

$44

How much do remote support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote support in Naperville, IL is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Naperville, IL? The most popular types of Support jobs in Naperville, IL are:
What are popular job titles related to Remote Support jobs in Naperville, IL? For Remote Support jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Naperville, IL look for? The top searched job categories for Remote Support jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Remote Support jobs? Cities near Naperville, IL with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Naperville, IL as of July 2026, with employment types broken down into 88% Full Time, 4% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,098 per year, or $26 per hour.
(MTR) Support Technician

(MTR) Support Technician

Robert Half

Downers Grove, IL • Remote

$45 - $60/hr

Temporary

Posted 4 days ago

Job description

We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.
Responsibilities:
• Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.
• Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.
• Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.
• Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.
• Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality.
• Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.
• Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.
• Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.• Hands-on experience administering and supporting Microsoft Teams Rooms environments.
• Working knowledge of Logitech Sync and Pro Portal for monitoring and managing collaboration devices.
• Experience with Microsoft Exchange Online administration in a support or operations setting.
• Familiarity with Microsoft Entra ID (Azure AD) for identity, access, and user support functions.
• Ability to troubleshoot network-related issues and restore connectivity for room-based technology.
• Experience supporting Android-powered collaboration devices and associated meeting room equipment.
• Strong remote troubleshooting skills with the ability to resolve issues efficiently and communicate clearly.
• Previous exposure to Zoom Rooms to Teams Rooms migration work is preferred.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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