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Remote Support Jobs in Naperville, IL (NOW HIRING)

YO AI Labs

Dutch Bilingual Expert - Remote

Chicago, IL · Remote

$30 - $65/hr

Remote Job Overview We are seeking Dutch Bilingual Experts to contribute to a global language and ... support language model improvement. No prior AI experience is required. Strong Dutch language ...

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support. * Support zero-trust security initiatives and ...

Globe Life

Be Seen First

Remote Client Support and Sales Representative

Aurora, IL · Remote

$60K - $80K/yr

You'll join a remote-first team that genuinely supports you, and you'll see the impact of your work in real, tangible ways that matter to the people you work with. We don't just want you to do your ...

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

The Opportunity We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based ...

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

The Opportunity We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Naperville, IL

Remote Support information

See Naperville, IL salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote support in Naperville, IL is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Naperville, IL?

The most popular types of Support jobs in Naperville, IL are:

What are popular job titles related to Remote Support jobs in Naperville, IL?

For Remote Support jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Naperville, IL look for?

The top searched job categories for Remote Support jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Remote Support jobs?

Cities near Naperville, IL with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Naperville, IL as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,098 per year, or $26 per hour.

NetCredit Application Support Representative (Remote)

Enova International

Chicago, IL • Remote

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.

Responsibilities:

  • Manage incoming customer calls, providing expert guidance through the loan application process.
  • Proactively follow up with customers to encourage the completion of loan applications as necessary.
  • Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
  • Maintain meticulous and up-to-date customer account records with accurate information.
  • Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Requirements:

  • Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
  • Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
  • Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
  • Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

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