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Remote Support Jobs in Naperville, IL (NOW HIRING)

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Remote Support information

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$14

$26

$44

How much do remote support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote support in Naperville, IL is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Naperville, IL?

The most popular types of Support jobs in Naperville, IL are:

What are popular job titles related to Remote Support jobs in Naperville, IL?

For Remote Support jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Naperville, IL look for?

The top searched job categories for Remote Support jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Remote Support jobs?

Cities near Naperville, IL with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Naperville, IL as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,098 per year, or $26 per hour.

Experienced Licensed Marriage and Family Therapist (LMFT) for Community Health Clinic

Pinnacle Pathways Psychotherapy Services

Aurora, IL โ€ข Remote

$75K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago


Job description

Position Overview

Pinnacle Pathways Psychotherapy Services is seeking a dedicated and fully licensed Marriage and Family Therapist (LMFT) to join our team in providing compassionate mental health care. This role offers the unique opportunity to work in a fully remote capacity while making a significant impact on the lives of individuals and families in the Aurora, Illinois community. With a competitive annual salary ranging from USD 75,000 to 90,000, we are committed to supporting our staff with tools and resources that foster professional growth and client success.

About the Organization

Pinnacle Pathways Psychotherapy Services is a community-focused health clinic that prioritizes accessible mental health solutions for individuals from various socioeconomic backgrounds. Our mission is to create healthy outcomes for all patients, and we achieve this through a collaborative and inclusive approach to therapy. We are passionate about serving our community and are always striving to enhance our services to better meet the diverse needs of our clients.

Work Environment

This position is 100% remote, allowing for flexible working hours that support a strong work-life balance. Our virtual work environment utilizes secure teletherapy platforms, enabling therapists to provide care from the comfort of their own homes while maintaining the highest standards of confidentiality and professionalism. We emphasize a culture of collaboration, where team members support one another through regular check-ins and shared learning experiences.

Key Responsibilities
  • Conduct comprehensive assessments of clientsโ€™ mental health needs, utilizing evidence-based evaluation techniques to inform the development of tailored treatment plans.
  • Deliver individualized therapy sessions utilizing methods such as cognitive-behavioral therapy (CBT), psychodynamic therapy, or solution-focused therapy, according to each client's specific needs.
  • Collaborate with clients to establish clear therapeutic goals, monitor progress, and adjust treatment strategies accordingly to ensure optimal outcomes.
  • Provide teletherapy services, facilitating virtual counseling sessions for clients who face mobility challenges or prefer remote support.
  • Maintain accurate documentation of client interactions and treatment progress in compliance with ethical standards and regulatory requirements.
  • Engage in ongoing professional development to enhance clinical skills and stay informed about the latest developments in the field of mental health.
Patient Population / Client Focus

Our therapists work with a diverse client population, including individuals, couples, and families facing various mental health challenges such as anxiety, depression, relationship issues, trauma, and more. We prioritize cultural competence and sensitivity, ensuring that our therapeutic approaches are inclusive and respectful of the unique backgrounds and experiences of each client.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Counseling, or a closely related field is required.
  • Applicants must possess a current license under the Marriage and Family Therapist Board to practice in the state of Illinois, or must be eligible for licensure in Illinois.
  • Demonstrated experience working with culturally diverse populations is essential, emphasizing the importance of inclusive practices in therapeutic settings.
Preferred Experience
  • Experience in a community health clinic or similar setting is highly desirable.
  • Familiarity with teletherapy platforms and virtual care methodologies.
  • Specialization in specific areas such as trauma-informed care, couples therapy, or child and adolescent therapy can be advantageous.
Compensation and Benefits
  • Competitive salary between $75,000 and $90,000 annually.
  • Generous paid time off policies, including vacation days and personal leave.
  • Seven paid holidays each year to promote work-life balance.
  • Flexibility in scheduling to accommodate personal needs and enhance job satisfaction.
  • Comprehensive healthcare benefits package, including medical, dental, and vision coverage.
Career Growth Opportunities

Pinnacle Pathways Psychotherapy Services is committed to the continuous professional development of our staff. We offer opportunities for advancement within the organization, including leadership roles and specialized training programs. Our supportive environment encourages innovation and growth, making it an ideal place for dedicated professionals to thrive.

Why Join Our Team

At Pinnacle Pathways, you will be part of a collaborative, innovative team dedicated to improving the mental health and well-being of our community. Your work will have a direct impact on individuals and families, making a meaningful difference in their lives. We value our team members and provide the resources necessary for both professional growth and personal fulfillment.

Application Information

If you are a passionate and dedicated licensed marriage and family therapist looking to make a positive impact in a supportive environment, we encourage you to apply. Please submit your resume along with a cover letter detailing your qualifications and your vision for contributing to Pinnacle Pathways Psychotherapy Services. Join us in transforming lives through compassionate care!