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Remote Support Jobs in Bloomington, IL (NOW HIRING)

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Support information

See Bloomington, IL salary details

$13

$24

$42

How much do remote support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote support in Bloomington, IL is $24.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
What are the most commonly searched types of Support jobs in Bloomington, IL? The most popular types of Support jobs in Bloomington, IL are:
What are popular job titles related to Remote Support jobs in Bloomington, IL? For Remote Support jobs in Bloomington, IL, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Bloomington, IL look for? The top searched job categories for Remote Support jobs in Bloomington, IL are:
What cities near Bloomington, IL are hiring for Remote Support jobs? Cities near Bloomington, IL with the most Remote Support job openings:
Infographic showing various Remote Support job openings in Bloomington, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,971 per year, or $25 per hour.

EPR Support Specialist (Onsite/Remote)

Morris Packaging LLC

Bloomington, IL โ€ข On-site, Remote

$24 - $30/hr

Full-time

Medical, Life, Retirement

Re-posted 21 days ago


Job description

Morris Packaging is a manufacturer of sustainable, flexible packaging products such as bags, pouches, and rollstock. Morris Packaging provides end-to-end packaging solutions, including design, printing, warehousing, and logistics support.
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
Position Summary:
The Sustainability Support Specialist supports company-wide sustainability initiatives through environmental data management, regulatory reporting, and continuous improvement activities. This position is responsible for collecting, validating, and analyzing environmental and packaging data to support compliance requirements, including Extended Producer Responsibility (EPR), greenhouse gas (GHG) reporting, and sustainability certifications. The role collaborates with internal teams, manufacturing facilities, customers, and external partners to ensure accurate reporting and alignment with evolving sustainability regulations and company objectives.
Essential Functions:
โ€ข Work with plant facilities to collect, validate, and analyze data in the areas of GHG emissions (Scope 1, 2, and 3); Energy and water usage; Waste, recycling, and diversion; Packaging materials and components
โ€ข Maintain sustainability tracking tools, dashboards, and reporting templates
โ€ข Support development of annual sustainability reporting (e.g., Impact Report, EcoVadis, customer requests)
โ€ข Assist with communication between internal staff, external customers and stakeholders.
โ€ข Coordinate sustainability-related customer questionnaires and requests
โ€ข Assist with EPR reporting submissions and supporting documentation
โ€ข Prepare reports and presentations for internal leadership and customers
โ€ข Maintain organized sustainability compliance records
โ€ข Assist with sustainability audits and certifications
โ€ข Perform other duties as assigned
Competencies:
โ€ข Critical Thinking
โ€ข Attention to detail
โ€ข Cross-functional collaboration
โ€ข Excellent communication skills (verbal and written)
โ€ข Proactive problem-solving
โ€ข Strong organizational skills with ability to handle multiple projects and deadlines at once
Work Environment: While performing the duties of this job, the employee will be primarily in a remote environment, with collaboration across multiple manufacturing locations and occasional travel for plant visits or customer meetings.
Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work vary, Monday through Friday, according to business needs. Occasional evenings and weekend work will be required as job duties demand.
Travel: Occasional travel to manufacturing locations, customer sites, or industry events may be required.
Required Education and Experience:
โ€ข 1-3 years experience with regulatory compliance, environmental reporting and/or data analysis.
โ€ข Knowledge of Excel or spreadsheet skills, including managing complex datasets.
Preferred Qualifications:
โ€ข Bachelor's degree in Environmental Science, Sustainability, Environmental Science, Business Administration, or related field preferred.
โ€ข Familiarity with flexible packaging materials and basic packaging concepts preferred
Licenses and Certifications: None
Supervisory Responsibility: This position has no supervisory responsibilities.
AAP/EEO Statement: Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties: All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
The pay range for this role is:
24 - 30 USD per hour (Bloomington)