ZipRecruiter

Log In

1

Support Manager Jobs in Bloomington, IL (NOW HIRING)

Vivo US

Customer Support Manager

Goodfield, IL · On-site

Collaborate with other departments to the best experience for the customer * Assist with customers during times of high volume or absence 3-5 years of Customer Support Management with a strong ...

New

Home Depot

Store Support

Normal, IL · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Normal, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Sam Leman Ford

Sales Support Coordinator

Bloomington, IL · On-site

$19.50 - $26.50/hr

Sales Support Coordinator Sam Leman Ford | Bloomington | Full-Time | Hourly + Performance Bonuses ... Detail-oriented with the ability to manage multiple priorities * Self-motivated, dependable, and ...

Sam Leman Ford

Sales Support Coordinator

Bloomington, IL · On-site

$19.50 - $26.50/hr

Sales Support Coordinator Sam Leman Ford | Bloomington | Full-Time | Hourly + Performance Bonuses ... Detail-oriented with the ability to manage multiple priorities * Self-motivated, dependable, and ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Bloomington, IL

Support Manager information

See Bloomington, IL salary details

$21.6K

$65.1K

$116.1K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Bloomington, IL is $65,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $87,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Bloomington, IL? The most popular types of Support jobs in Bloomington, IL are:
What cities near Bloomington, IL are hiring for Support Manager jobs? Cities near Bloomington, IL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Bloomington, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,131 per year, or $31.3 per hour.

Customer Support Manager (onsite only)

Vivo US

Goodfield, IL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com

The ideal candidate will be eager to lead in the following areas:

  • Manage a team of customer service representatives
  • Develop internal policies and quality control procedures
  • Create strategies to improve the customer service process and develop greater efficiency
  • Ensure compliance with Amazon and other marketplace policies and metrics
  • Maintain an updated training guide and oversee training of new employees
  • Auditing of department metrics, monitoring trends and setting strategy to achieve best practice
  • Manage staff schedule and absences
  • Lead monthly department meetings and follow up action plans
  • Lead any program changes
  • Collaborate with other departments to the best experience for the customer
  • Assist with customers during times of high volume or absence 

3-5 years of Customer Support Management with a strong emphasis on technical skills and report management. Incumbent will have strong attention to detail and be a self starter! 
This position will be onsite in Goodfield, IL with working hours Monday - Friday from 8 am to 5 pm. Benefits include medical insurance (free for the employee) or a health buy out, dental insurance, vision insurance, short term disability, life insurance, generous 401k match, PTO plus 8 paid holidays, anniversary bonus and performance based bonuses.