Support Manager Jobs in Robinson, IL (NOW HIRING)

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

LOCATION:  West Liberty                                                            

REPORTS TO: Location Manager                                                                                          

STATUS: Non-Exempt

Salary Range: $18.75 - $23.00/ Hour

SUMMARY STATEMENT

Assist in training and supervising all personnel under this positions control. Assist in development and implementation of procedure for efficient product sales, distribution and warehousing, patron services, plant maintenance and housekeeping, and customer relation. Perform other assignments as required.

ESSENTIAL JOB FUNCTIONS

PERSONNEL

• Assist in organizing, training and development of employees.
• In conjunction with Location manager establish work schedules and duty assignments for personnel under this positions control to maximize efficiency and effectiveness in the use of people resources.
• Maintain people expenses in accordance with location budget. Monitor and maintain people productivity in accordance with location budget.

INVENTORY

• Assist in the responsibility for all inventory record keeping and reporting consistent with company policies and guidelines at that location.
• Through the direction of operational and clerical personnel, maintain an efficient inventory management program.
• Assure that all products leaving this location are properly accounted for through proper documentation of either billing invoice or product transfer forms.
• Maintain seasonal and non-seasonal inventory quantities at a minimum workable level to provide customer satisfaction and coordinate with other plants to strive to minimize total company inventories.
• Develop procedures for keeping warehouse orderly, clean, and safe.

STORE MANAGEMENT

• Keep store area and product displays of current seasonal items neat and clean.
• Maintain a system of product pricing and technical information availability to assure customer satisfaction and employee efficiency in handling counter sales.
• Assure that all customers walk in and telephone are greeted promptly and served efficiently and effectively.

EQUIPMENT

• Implement, develop and maintain an efficient equipment maintenance program
• Maintain equipment and facility in a fashion, which reflects a good company image and minimizes downtime.
• Monitor custom application unit performance, organize and dispatch application equipment in a manner to maximize unit performance.
• Provide equipment to assist other Wabash Valley locations through the
• direction of the Operations Officer or General Manager.
• Application and tender equipment must be ready to go at appropriate time.

SALES SUPPORT

• Assist sales people in dealing with customers and prospects.
• Work with sales people in coordinating service to customers.
• Assist sales people in handling customer complaints due to service.
• Perform “in house sales”

OTHER DUTIES

• Provide assistance to other locations at the direction of the Location Manager, Operations Officer and General Manager
• Must submit required reports promptly, and help and oversee timecards
• Attends meetings as required
• Displays good judgment, positive attitude, and enthusiasm in dealing with customers and employees.
• Must maintain a valid CDL driver’s license with HAZMAT endorsement.
• Works with Location Manager and Operations Officer to keep applicators/employees training and certification current.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

ACCOUNTABILITY

• Through the direction of office, clerical, and operational work force, maintain an efficient inventory management, equipment maintenance, customer service, and sales support that leads to improve: operating efficiency, sales growth, people productivity, and location profitability consistent with company policies and objectives.

REQUIREMENTS

• Normally requires a high school diploma or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of fertilizer facility and equipment.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
• Must have or have the ability to obtain and maintain a CDL license with required endorsements and any other applicable certification, license or permit, valid medical card and satisfactory driving record, as applicable.

• Must be able to obtain and maintain other applicable certifications, licenses, and permits.

• Ability to work hours other than those considered normal to meet seasonal demands.

• Occasionally exposed or required to: 
• Extreme weather conditions (hot, cold, wet, etc.)
• Noisy conditions
• Working conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures
• May be required to work at varying heights
• Lift 51 - 70 lbs.

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.