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Support Manager Jobs in Chester, IL (NOW HIRING)

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Assistant Salon Manager

Sparta, IL · On-site

$19/hr

If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Assistant Manager $19 Per Hour Plus Commission on Services and Product Sales! We offer a full ...

Sonic Drive-In

General Manager

Perryville, MO · On-site

You will be involved in training and supporting drive-in restaurant employees, ensuring that food ... Essential General Manager restaurant job duties are listed below: • Manages, trains, monitors and ...

Superior Star

District Manager

Chester, IL · On-site

Description: RVP - Region Vice President's develop a team of general managers dedicated to ... and supporting them to achieve personal and professional goals. Superior Star is an EOE ...

Superior Star

District Manager

Perryville, MO · On-site

Description: RVP - Region Vice President's develop a team of general managers dedicated to ... and supporting them to achieve personal and professional goals. Superior Star is an EOE ...

Superior Star

Assistant Manager

Chester, IL · On-site

The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM invests their time in developing servant leaders ...

Superior Star

Assistant Manager

Perryville, MO · On-site

The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM invests their time in developing servant leaders ...

Sonic

Assistant Manager

Perryville, MO · On-site

You will also be involved in training and supporting other employees to ensure we provide quality ... Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops Directs and ...

Sonic Drive-In

Assistant Manager

Perryville, MO · On-site

Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry ... You will also be involved in training and supporting other employees to ensure we provide quality ...

Pizza Hut

Assistant Manager

Perryville, MO · On-site

In this role, you'll be responsible for managing restaurant operations during assigned shifts. You ... Be a part of a team that supports you and provides real opportunities to build skills and shape ...

Mississippi Lime

Quality Systems Manager

MO · On-site

Quality Systems Manager Why consider a career at MLC? MLC was recognized by Newsweek as one of ... Support continuous improvement initiatives, risk assessments, supplier quality activities, and ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Chester, IL

Support Manager information

See Chester, IL salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Chester, IL is $58,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Chester, IL are hiring for Support Manager jobs? Cities near Chester, IL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Chester, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

Direct Support Professional (DSP)

Progressive Housing Inc

Sparta, IL

$12.75 - $15.50/hr

Full-time

Re-posted 13 days ago

Job description

Reporting directly to the Resident Services Director (RSD) or Qualified Intellectual Disabilities Professional (QIDP), the Direct Support Professional (DSP) is responsible for participating as a member of the facility team to ensure safe and effective residential facilities. The DSP provides direct support, positive direction and assistance to the CILA (Community Integrated Living Arrangement) and/or ICF (Intermediate Care Facility) residents in accordance with program policies and procedures, assisting individuals to be as independent as possible. The DSP at Progressive Housing, Inc. is adaptable, mission oriented, goal driven, highly organized, efficient, a positive role model, and exercises good judgment and decision making skills.


Responsibilities:

  • Be familiar and comply with current state and federal rules and regulations and perform all assigned tasks in accordance with facility policy and procedures
  • Ensure that individuals exercise their rights and are treated with dignity and respect
  • Respect and maintain confidentiality of all individuals’ personal information
  • Responsible for the implementation and documentation of individual goals and objectives
  • Be familiar with emergency behavior management techniques as set forth by Crisis Prevention Institute (CPI), standard precautions and infection control techniques, the proper placement and use of emergency equipment and procedures, and good body mechanics to maintain a clean, safe, positive and secure environment at all times.
  • Assist individuals with their activities of daily living (ADL) while promoting independence which may include, but not limited to, household chores, recreational activities, physical fitness activities, grooming and dressing, and money management
  • Know the whereabouts of individuals you are directly responsible for at all times
  • Attend Individual Service Plans (ISPs) meetings and assist in the development of the program plan while working closely with each individual to identify supports that will improve the quality of life and ensuring positive outcomes
  • Attend in-service training as required to continue skill development and complete paperwork, as necessary, to meet PHI, federal, and state regulatory requirements
  • Assist in the orientation and training of new employees
  • Assist with general housekeeping (cleaning, laundry, vacuuming, dusting, mopping, sanitizing, etc.) while promoting involvement of the individual
  • Prepare meals, with the assistance of individuals, according to standardized recipes and the designated menu
  • Prepare and assist individuals on outings, shopping trips, vacations, home visits and appointments by providing transportation, guidance, and support where needed with guardian approval
  • Observe for and report medical concerns and accidents / incidents immediately to the RSD/QIDP and Nurse
  • Administer medications and take and record vitals while utilizing nurse protocols as directed
  • Report any and all allegations of individual abuse or neglect that is reported to or witnessed to the RSD/QIDP and Office of Inspector General (OIG)
  • Other miscellaneous duties as assigned

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