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Support Manager Jobs in Chester, IL (NOW HIRING)

Scooters Coffee

Assistant Store Manager

Chester, IL · On-site

The Assistant Manager will support the Regional Manager in leading a team of approximately 15 employees, ensuring excellent customer service, smooth store operations, and achievement of key ...

Thrive

Inside Sales Manager

Evansville, IL · On-site

Commercial Plumbing / HVAC Supply The Inside Sales Manager provides strategic leadership for the ... Provide hands-on support during peak business periods by assisting with order entry, order ...

Thrive

Inside Sales Manager

Evansville, IL · On-site

$70K - $100K/yr

Provide hands-on support during peak business periods by assisting with order entry, order ... Manage customer inquiries, complaints, order resolution, promotions, and vendor interactions.

Thrive

Inside Sales Manager

Evansville, IL · On-site

$80K/yr

If you're looking for a stable, essential business where your voice is heard and your growth is supported, you've found it. We are seeking an experienced, leadership-minded Inside Sales Manager to ...

Scooters Coffee

Assistant Store Manager

Perryville, MO · On-site

The Assistant Store Manager will be a vital aspect of maintaining a positive culture of loving our baristas and customers and supporting the Store Manager. We are looking for a candidate to develop ...

Superior Star

Restaurant General Manager

Chester, IL · On-site

$46K - $64K/yr

... Supporting the team and District Manager in their operational decisions Attend all off site manager meetings as requested. Maintaining reports and records based on company standards and in full ...

Superior Star

Restaurant General Manager

Perryville, MO · On-site

$52K - $72K/yr

... Supporting the team and District Manager in their operational decisions Attend all off site manager meetings as requested. Maintaining reports and records based on company standards and in full ...

Pepsi MidAmerica

Manager In Training (MIT)

Chester, IL · On-site

$50K - $70K/yr

Support personnel evaluation and development What You Bring * 2+ years of management experience required * Bachelor's Degree preferred (4+ years of management experience may substitute for degree)

Pepsi MidAmerica

Manager In Training (MIT)

Perryville, MO · On-site

$50K - $70K/yr

Support personnel evaluation and development What You Bring * 2+ years of management experience required * Bachelor's Degree preferred (4+ years of management experience may substitute for degree)

Pepsi MidAmerica

Manager In Training (MIT)

Sparta, IL · On-site

$50K - $70K/yr

Support personnel evaluation and development What You Bring * 2+ years of management experience required * Bachelor's Degree preferred (4+ years of management experience may substitute for degree)

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Chester, IL

Support Manager information

See Chester, IL salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Chester, IL is $58,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Chester, IL are hiring for Support Manager jobs? Cities near Chester, IL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Chester, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

Assistant Store Manager

Twins Holdings IL 2002 LLC

Chester, IL

Full-time

Re-posted 25 days ago

Job description

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.


Description

The Assistant Manager creates a memorable customer experience by providing fast, friendly service and consistent, quality products.  This role is responsible for performing all job duties in a manner consistent with current company processes and procedures and maintaining all food safety and sanitation standards.

 

Position Overview
We are seeking a dependable and motivated Assistant Manager to help oversee daily operations at our drive thru coffee shop. The Assistant Manager will support the Regional Manager in leading a team of approximately 15 employees, ensuring excellent customer service, smooth store operations, and achievement of key performance goals.

Key Responsibilities

  • Team Leadership & Development
    • Lead, motivate, and coach a team of ~15 employees to deliver excellent service.
    • Conduct interviews, hire, and train new staff members.
    • Provide ongoing employee performance reviews and feedback.
    • Create, manage, and adjust weekly staff schedules to ensure proper coverage.
  • Operations Management
    • Oversee daily operations to ensure efficiency and compliance with company standards.
    • Monitor and achieve store performance metrics, including sales, labor, and service targets.
    • Ensure store is stocked, organized, and visually appealing at all times.
    • Manage and coordinate preventive maintenance on equipment to minimize downtime.
  • Customer Experience
    • Maintain a positive and professional atmosphere for both customers and employees.
    • Ensure quality standards are consistently met in product preparation and service.
    • Handle customer concerns and resolve issues quickly and effectively.
  • Financial & Administrative
    • Support the Owner with inventory control, ordering, and cost management.
    • Track, report, and analyze key performance indicators (KPIs).
    • Ensure adherence to company policies, health codes, and safety procedures.

Qualifications

  • Previous supervisory or management experience in food service or retail preferred.
  • Strong leadership and interpersonal skills with the ability to motivate a diverse team.
  • Dependable, detail-oriented, and able to multitask in a fast-paced environment.
  • Excellent communication, problem-solving, and organizational skills.
  • Basic computer skills for scheduling, reporting, and email communication.

What We Offer

  • Competitive pay and performance-based incentives.
  • Opportunities for growth and career advancement.
  • Positive and team-oriented work environment.
  • Training and support to help you succeed.

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

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