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Support Manager Jobs in Chester, IL (NOW HIRING)

Sonic

Assistant Manager

Perryville, MO · On-site

You will also be involved in training and supporting other employees to ensure we provide quality ... Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops Directs and ...

Sonic Drive-In

Assistant Manager

Perryville, MO · On-site

Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry ... You will also be involved in training and supporting other employees to ensure we provide quality ...

Pizza Hut

Assistant Manager

Perryville, MO · On-site

In this role, you'll be responsible for managing restaurant operations during assigned shifts. You ... Be a part of a team that supports you and provides real opportunities to build skills and shape ...

Mississippi Lime

Quality Systems Manager

MO · On-site

Quality Systems Manager Why consider a career at MLC? MLC was recognized by Newsweek as one of ... Support continuous improvement initiatives, risk assessments, supplier quality activities, and ...

Scooters Coffee

Assistant Store Manager

Chester, IL · On-site

The Assistant Manager will support the Regional Manager in leading a team of approximately 15 employees, ensuring excellent customer service, smooth store operations, and achievement of key ...

Zanders Sporting Goods

IT Manager

Sparta, IL · On-site

$15/hr

Manage and oversee daily IT operations, including help desk support, systems administration, and infrastructure. * Supervise, train, evaluate, and discipline IT staff in accordance with company ...

Socket.dev

IT Manager

Sparta, IL · On-site

$95 - $125/hr

Manage and oversee daily IT operations, including help desk support, systems administration, and infrastructure. * Supervise, train, evaluate, and discipline IT staff in accordance with company ...

New

AutoZone

Part Sales Manager - Part Time

Sparta, IL · On-site

$15 - $15.59/hr

Through operational oversight and team development, store management supports AutoZone's mission of providing trusted automotive solutions. As a Parts Sales Manager, where you'll play a key role in ...

Thrive

Inside Sales Manager

Evansville, IL

$80K/yr

If you're looking for a stable, essential business where your voice is heard and your growth is supported, you've found it. We are seeking an experienced, leadership-minded Inside Sales Manager to ...

Scooters Coffee

Assistant Store Manager

Perryville, MO · On-site

The Assistant Store Manager will be a vital aspect of maintaining a positive culture of loving our baristas and customers and supporting the Store Manager. We are looking for a candidate to develop ...

Superior Star

Restaurant General Manager

Chester, IL · On-site

$46K - $64K/yr

... Supporting the team and District Manager in their operational decisions Attend all off site manager meetings as requested. Maintaining reports and records based on company standards and in full ...

Superior Star

Restaurant General Manager

Perryville, MO · On-site

$52K - $72K/yr

... Supporting the team and District Manager in their operational decisions Attend all off site manager meetings as requested. Maintaining reports and records based on company standards and in full ...

Addington Place of Sparta

PT Care Manager

Sparta, IL

We continually aspire and invest in learning and development opportunities that support our team ... Ability to communicate effectively with Residents, management and co-workers * Superior customer ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Chester, IL

Support Manager information

See Chester, IL salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Chester, IL is $58,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Chester, IL are hiring for Support Manager jobs?

Cities near Chester, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Chester, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

Assistant Manager

Sonic

Perryville, MO • On-site

Full-time

Re-posted 9 hours ago

Key responsibilities

  • Assist the General Manager in managing drive-in restaurant operations.

  • Train, monitor, and coach team members to ensure quality food service in a clean, safe, and efficient manner.

  • Perform opening and/or closing duties, monitor staffing and inventory levels, and complete administrative tasks.

Sonic Drive-In rating

4.6

Company rating: 4.6 out of 10

Based on 1,639 frontline employees who took The Breakroom Quiz

86th of 107 rated fast food restaurants

Job description

There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform.
Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae.

Youll assist the drive-in restaurants General Manager in managing drive-in operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC.


Basic job duties for the drive-in restaurants Assistant Manager include:
Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
Performs restaurant opening and/or closing duties
Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
Completes weekly inventory as needed
Assists in administrative duties including maintaining files, records and all required documentation
Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
SONIC Drive-In Assistant Manager Requirements:
Ability to work irregular hours, nights, weekends and holidays
General knowledge and understanding of the restaurant industry or retail operations required
Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required

Experience running shifts without supervision
Effective communication skills; basic math, reading and computer skills
Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Additional SONIC Drive-In Assistant Manager Qualifications
Friendly and smiling faces that enjoy providing courteous food service to our guests!
Professional individuals who value people and demonstrate respect for others!
A team player willing to meet and exceed drive-in goals and objectives.
Strong leadership skills with the ability to motivate and lead team members.
Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams.
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bees knees, cruisin . .

you get the picture. Its downright sensational!.
All thats missing is you, so APPLY TODAY!
SONIC and its independent franchise owners are Equal Opportunity Employers.

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