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Support Manager Jobs in Chester, IL (NOW HIRING)

PT Care Manager

Sparta, IL ยท On-site

$15 - $15.75/hr

We continually aspire and invest in learning and development opportunities that support our team ... Ability to communicate effectively with Residents, management and co-workers * Superior customer ...

PT Care Manager

Sparta, IL ยท On-site

$15 - $15.75/hr

We continually aspire and invest in learning and development opportunities that support our team ... Ability to communicate effectively with Residents, management and co-workers * Superior customer ...

Through operational oversight and team development, store management supports AutoZone's mission of providing trusted automotive solutions. As a Parts Sales Manager, where you'll play a key role in ...

Home Care Operations Manager

Sparta, IL ยท On-site

$60 - $75/hr

Helps recruitment, orientation, training and retention of branch and office support staff ... Experience managing/increasing census. * Organizational skills and ability to meet deadlines in a ...

New

We're seeking an Assistant Store Manager to join our team to help with store operations, customer ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

New

CLINICAL NURSE MANAGER

Chester, IL ยท On-site

$121K - $139K/yr

Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage A resume is ... Whether you're helping to improve schools, protect our natural resources, or support families in ...

CLINICAL NURSE MANAGER

Chester, IL ยท On-site

$121K - $139K/yr

Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage A resume is ... Whether you're helping to improve schools, protect our natural resources, or support families in ...

Assistant Manager

Perryville, MO ยท On-site

$17/hr

... journey and supporting your personal ambitions on your pathway to success!The Assistant Manager ... position is to assist the General Manager with leading in most aspects of the restaurant operations.

Assistant Manager

Perryville, MO ยท On-site

$17/hr

... are seeking friendly, energetic and dependable Assistant Managers for our Burger King crew. Our ... supporting your personal ambitions on your.

Maintenance Manager Position Type: Full time Weekly Scheduled Hours: 40 State: California City: Los ... How Vivmark Supports You: We know that our teams are the beating heart of our success and we're ...

Showing results 41-60

Support Manager information

See Chester, IL salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Chester, IL is $58,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Chester, IL are hiring for Support Manager jobs?

Cities near Chester, IL with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Chester, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

PT Care Manager

Arvum Senior Living

Sparta, IL โ€ข On-site

$15 - $15.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Key responsibilities

  • Assist residents with activities of daily living such as bathing, dressing, toileting, grooming, ambulation, transferring, and eating as instructed.

  • Maintain cleanliness of residents' rooms and work areas.

  • Provide physical and emotional support to residents while promoting independence, dignity, and safety.


Job description

About Arvum Senior Living
Arvum Senior Living proudly manages Assisted Living and Memory Care communities across 8 different states, representing over 2,000 units throughout the Gulf Coast and Midwest region. Rooted in our Pillars of Excellence, Arvum creates purpose-driven environments where seniors are supported with compassion and where Team Members find meaningful work, strong culture, and continuous opportunities to grow.
As part of one of the largest senior living organizations in the country, Arvum communities have earned Great Place to Workยฎ certifications from 2022-2026. At Arvum, your purpose and your growth are important to us. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every Team Member can build a rewarding and enriching career.
We offer rewarding career opportunities that include:
  • Competitive wages
  • Access to wages before payday
  • Flexible scheduling options with full-time and part-time hours
  • Paid time off and Holidays (full-time)
  • Full benefit package including health, dental, vision and more (full-time)
  • 401(K) with employer matching
  • Paid training
  • Opportunities for advancement
  • Meals and uniforms

The Care Giver's role includes providing hands on care and physical and emotional support to each resident while maintaining a safe and comfortable home like environment.
Responsibilities:
  • Maintaining cleanliness of resident's room and work areas
  • Helping residents maintain independence, promoting dignity and physical safety of each resident
  • Participating and assisting residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed
  • Engaging residents in life skills and other life enrichment activities

Qualifications:
  • Certified Nurse's Aid certification preferred
  • High School diploma/GED
  • Must be 18 years of age
  • Previous experience working with seniors preferred
  • Ability to communicate effectively with Residents, management and co-workers
  • Superior customer service skills
  • Ability to handle multiple priorities
  • Must demonstrate good judgment, problem solving and decision making skills

Why Join Us
Discovery Senior Living Earned Coveted Great Place to WorkCertification for 2025-2026!
A large part of what makes Discovery different from othercompanies in this industry is our willingness to embrace change. At DiscoverySenior Living, we are constantly challenging how we are doing things to ensurethe lifestyle we are offering our residents is absolutely the greatest valueproposition in the marketplace. It's just as important to us that theenvironment and culture for our team members are constantly refreshed. Inaddition, embracing and even encouraging change brings a never-ending supply ofnew energy to our business and our culture. That energy translates to otherfar-reaching positive impacts on our residents as well as our team members.
Find out what makes working at Discovery unique in the world ofsenior living. Discover Your Purpose!
Our Culture & Values
So often, what brings people together is deeply rooted in who weare and what we stand for. And at Discovery Senior Living, we're unified bycertain, core values, which we call our "Pillars of Excellence." They make upthe fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE,ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.
Individually, they are our virtues, and together, they make up aroadmap which helps us foster innovation and success.
Benefits You'll Enjoy
For eligible employees, we offer a comprehensive benefits packagethat includes competitive pay with early access to earned wages, flexiblescheduling, health, dental, vision, life, and disability insurance, paid timeoff and holidays, a 401(k) with employer match, paid training and growthopportunities, uniforms (where applicable), and additional perks such as anEmployee Assistance Program (EAP), volunteer time off, and wellness-relatedbenefits.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebratediversity and are committed to creating an inclusive environment for all teammembers. EOE D/V
A Note to Applicants
This job description outlines the general nature and level ofresponsibilities for this role and is not an exhaustive list of all duties.Qualified individuals with disabilities, as defined by the ADA, must be able toperform the essential job functions with or without reasonable accommodation,as determined on a case-by-case basis.
Agency Policy
We do not accept unsolicited resumes from staffing agencies.Please refrain from contacting hiring managers directly.
Employment Scam Warning
We only post jobs on our official careers site and acceptapplications through that platform. We do not conduct interviews via text orsocial media or ask for personal or banking information.
Regulatory Compliance & Background Screening
Discovery Senior Living complies with all applicable federal,state, and local employment laws and regulatory requirements governing hiringpractices, background screening, and workforce eligibility. Employment may becontingent upon successful completion of state-mandated and/or federallyrequired background screenings, which may include criminal history checks,fingerprint-based screening, Level 2 background screening, registryverification, and other screenings required for healthcare and senior living roleswith direct or indirect resident access.
Certain positions may be subject to additional requirements underfederal programs, including CMS, Medicare, and Medicaid regulations, as well asstate-specific licensing or regulatory agencies. Screening requirements vary byrole and jurisdiction, and candidates must meet all applicable standards as acondition of employment. These measures support regulatory compliance and helpmaintain a safe, secure environment for residents, families, and team members.
Employment in Florida is contingent upon completion of a Level 2background screening in accordance with Florida AHCA requirements. Applicantswill be required to complete fingerprinting and background screening throughthe AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.
JOB CODE: 1007111