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3Rd Shift Remote Desktop Support Engineer Jobs in Naperville, IL

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... 3rd-party integrations. You will regularly need to collate information from SQL databases, remote ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... 3rd-party integrations. You will regularly need to collate information from SQL databases, remote ...

Voortman Corp

CNC Support Engineer

Monee, IL · On-site +1

... Engineering Department for continuous improvement of customer experience ... Provides remote online customer support via third-party web-based software applications such as but ...

Voortman Corp

CNC Support Engineer

Monee, IL · On-site +1

... Engineering Department for continuous improvement of customer experience ... Provides remote online customer support via third-party web-based software applications such as but ...

EconONE Research

Systems Administrator

Chicago, IL · Remote

Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ... support for server- and workstation-related incidents; escalate to vendors or senior engineers as ...

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3Rd Shift Remote Desktop Support Engineer information

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How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 3rd shift remote desktop support engineer in Naperville, IL is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.72 per hour, depending on experience, location, and employer.

What is a 3rd shift remote desktop support engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd shift remote desktop support engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd shift remote desktop support engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

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For 3Rd Shift Remote Desktop Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:

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3Rd Shift Remote Desktop Support Engineer jobs near you

Support Engineer

Chicago, IL • Remote

Carefeed
Software Development • 11 - 50 employees
Learn more about Carefeedexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
 
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.

About the Opportunity:  Carefeed is seeking a Support Engineer to join our growing team and serve as a bridge between our engineering, product and client experience teams. As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. 

In this role, you'll split your time between fixing client issues and building tools to help prevent issues in the future.This role sits in our Integrations engineering team, where you'll use your experience supporting our integrations to help us make future implementations more resilient. 

This role is well-suited for recent college or coding bootcamp graduates who are eager to start a career in software development. Our goal is to help team members in this role build the skills and experience to grow into future engineering positions at Carefeed. 

Responsibilities: 

  • Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed's client experience team. Investigate and fix client issues as they arise. 
  • Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise. 
  • Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you'll be encouraged to develop tooling to automate this. 
  • Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes. 
  • Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.  

Skills: 

  • Excellent communication skills. You must be able to convey complex technical concepts clearly, both verbally and in writing, to technical and non-technical audiences. 
  • Strong debugging skills, particularly relating to 3rd-party integrations. You will regularly need to collate information from SQL databases, remote server logs and client reports in order to reproduce and fix issues. 
  • Experience programming web applications. Carefeed works primarily in PHP and Typescript. Experience in these languages is a plus but not required. 
  • Experience with Unix-based systems (MacOS or Linux) and Internet protocols like DNS and SMTP is a plus. 

Qualifications: 

  • 2+ years in a technical support, client success or software development role 
  • Experience in a startup environment or healthcare industry is a plus. 
  • Proven track record of providing excellent client service and handling challenging client situations with professionalism. 
  • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience. 
  • Experience working in SaaS or enterprise software environments. 

Work Location: Chicago, IL 

FLSA Status: Full-time, Exempt 

What You'll Love:  

  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities 
  • Comprehensive medical, dental, and vision insurance to support your health and well-being 
  • 401(k) plan to help you plan for the future 
  • Paid vacation, sick time, and company-paid holidays to support work-life balance 
  • A culture that values growth and development, with opportunities to grow your career as we scale 

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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